Bought some in-app purchases but didn't recieve.

I spent 50 euros with gems in clash of clans but I didn't recieve them. When I put my finger in the touch ID to confirme the purchase, my internet went down and the game closed,When it came back I tryed again but my cash wasn't here and I didn't recieve any gems. I didn't recieve any email with the reciep of the purchase so I can't contact the support by this way. Can someone tell me how to solve this ?
Thanks a lot

Does it show on the 'report a problem' page, if it does then you can use that to contact iTunes Support : http://reportaproblem.apple.com
If not, and if you have been charged (if you were using a credit card then could it be just a temporary store holding charge on the card ?), then try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Does the app have an IAP download option in that allows you to download them and/or does the developer's website have any info on it about what to do ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
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How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
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Hi everyone well I'm playing a game and made an in app purchase but I didn't get anything for it and still waiting for it and yet my money has already gone out of my account. How do I report this to iTunes since I have not recieve the invoice or anything as such?????

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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There is no need to shout.
If you haven't received the IAP then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Contact iTunes
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Next contact iTunes
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Contact iTunes

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2. In App Contact Support (Some app's don't have this!)
3. App Store Contact Email (I have not seem to have located the contact emails yet!)

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If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
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Bought some in-app purchases but didn't recieve.

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