Bought song won't play, stuck in re-authorization loop

I've tried everything I can think to try. I bought a song on iTunes through my iPhone. It played totally fine, up until when I synced my phone last night (I think that was the moment things changed). Once I did that, if I played it on my phone, it would show it for a second and then skip immediately to the next song. In iTunes on my computer, it said I needed to authorize my computer to play the song. Which it was already authorized to do. Once I entered my password, it would skip the song again and go to the next one on the playlist. I tried the first suggestions in this support topic and nothing changed. I don't seem to have an SC Info folder, so I can't delete that. I deauthorized all computers, then reauthorized this one, and it still won't work. I've restarted, signed out, signed in, even deleted the song completely. When I deleted it, I was annoyed to find it's not in my "Purchased" folder in the iTunes store, as if I never bought it to begin with. Luckily I had a copy on my email and redownloaded it from there, but I'm running into the exact same issues as before with my computer being "not authorized" to play it, even though it is and always has been.
Two weird things: the track is listed as an AAC audio file, whereas songs I've bought on other days in the same manner are listed as Purchased AAC audio files. And weirdest of all... if I preview the track in Finder, I can PLAY it there! ***? How do I get this track to play in iTunes?!

I had this happen when I bought my new computer this December. After a *lot* of work, I finally got ahold of the correct Apple Support which re-authorized 4 of my protected songs again. And that appeared to work for a few weeks.
Now they don't play and give errors when I synchronize with my iPad.
If I click on them, to play within iTunes, I get a window saying 'This computer is not authorized to play "House of the Rising Sun". Would you like to authorize it?'. I enter my password and am told 'This computer is already authorized. Including this one, you have authorized 3 out of your available 5.'.
Same problem I had a month ago, which I thought they fixed after talking to a *bunch* of apple support people, and making two fruitless genius bar appointments.

Similar Messages

TS1389 song won't play - keeps asking to authorize computer

just bought 6 new songs. only one won't play. keep asking me to authorize the computer. all the other songs & previous songs are fine. how do i get the song to play?

Click here and follow the instructions.
(64322)

Just bought a new album and one of the songs won't play, how do I get it to play?

Just bought a new album and one of the songs won't play, how do I get it to play?

What do you mean by "won't play"?
Try deleting the song and downloading it again from the iTunes Store.

HT1420 I bought song with itunes card. The song won't play on my computer or devices. The messages says I need to authorize my computer to play the song. However, when I "authorize" my computer I get message that this computer is already authorized.

I bought song with itunes card. The song won't play on my computer or devices. The messages says I need to authorize my computer to play the song. However, when I "authorize" my computer I get message that this computer is already authorized.

and, what is even more strange...
I actually bought 2 Billy Joel songs NY State of Mind from Essential Billly Joel and Italian Restaurant from Greatist Hits vol 1. Neither song would play.
I went back the Apple store and tried to re-download NYSOM. It let me do it for free. Before I checked I tried to re-dowload IR but inadvertantly selected same song but from The Stranger. I had to pay for this one. The re-downloaded NYSOM still didn't work but IR I bought from Stranger worked. So, I bought NYSOM from Greatest Hits vol 1. Didn't work!!! Tried again and bought from another album, Turnstiles, and that one worked. So, I bought 5 songs, only 2 of which will work.
So, now I ask - is there any way to get my money back?

I backed up my I-tunes library (by dragging my "music" folder to my new external hard drive. Now 6,000 songs won't play stating, "original file cannot be found." What can I do to get these songs back???!!!

I backed up my I-tunes library (by dragging my "music" folder to my new external hard drive. Now 6,000 songs won't play stating, "original file cannot be found." What can I do to get these songs back???!!!

Try putting the files back where they were before you moved them, then follow the steps in this Apple document -> iTunes: Back up your iTunes library by copying to an external hard drive

TS1489 My songs won't play on Windows 7 version of iTunes. Everything on my PC is up to date. Windows Media Player works fine. I followed the directions and nothing has changed. I have already tried to re-install iTunes but that hasn't worked either.

My songs won't play on Windows 7 version of iTunes. Everything on my PC is up to date. Windows Media Player works fine. I followed the directions and nothing has changed. I have already tried to re-install iTunes but that hasn't worked either. If anyone knows how to solve this problem please E-Mail me at [email protected] or reply to this message.

Itunes worked after reseting my computer to factory setting however had trouble again after syncing my iPod and iPod shuffle. Is this a coincidence or could it be the cause of the problem?

TS1389 One of my purchased songs won't play. Every time I try to play the song it says to authorize my computer. I have repeatedly tried logging in to authorize this song and it isn't working. The problem is only happening with one song.

I purchased a bunch of songs last month and one song won't play. Every time I try to play it the window pops up to authorize my computer to play that particular purchase. I tried all of the suggestions that Itunes support send me to. Nothing has worked so far. The song is on my account as a purchased item along with the other items that I purchased the same day. Does anyone have any ideas??

The very same thing has happened to me today...........? Could it be a song pending release? Seems unlikely. Please post any resolutions.

HT1325 tried everything my puchased songs won't play..

I need someone to help me out this has been bothering me or how can I get my refund back this crazy!

If only a small number of songs won't play, delete and redownload them if doing so is free in your country. If all of the protected content won't play, click here and follow the instructions.
(80880)

My old computer died just after I transferred iTunes via external HD. When I transferred the content from the HD to the new computer, most songs won't play. Message is "Can't identify source". Sharing was on in the old computer when it died.

My old computer died just after I transferred iTunes via external HD. When I transferred the content from the HD to the new computer, most songs won't play. Message is "Can't identify source". Sharing was on in the old computer when it died.

Is there no ANSWER TO THIS PROBLEM?

Like an idiot I changed the location of my iTunes Media File in the Advanced section of my Preferences - now half my songs won't play as they can't be found....I know they are there as I played these songs yesterday.....help !!!....

Like an idiot I changed the location of my iTunes Media File in the Advanced section of my Preferences - now half my songs won't play as they can't be found....I know they are there as I played these songs yesterday.....help !!!....
.....what folder do I need to reset it to so I can play my entire library??
Frankie C

You can also reset the location fo the media folder in the advanced tab.

I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives?

I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives? Specifically the album is Flying Lotus - Until the Quiet Comes and the song is DMT Song (feat. Thundercat). I purchased the entire album and it even played fine the first listen through.

Hi,
If you are in a country that permits redownloads, delete track and go to iTunes Store > purchased and redownload. http://support.apple.com/kb/HT2519
Jim

HT1491 I purchased an album with bonus songs but the bonus songs won't play. What is the problem ?

I purchased an album with bonus songs but the bonus songs won't play. Whazt's the problem ?

Okay, that sounds like the dodgy tracks have been getting damaged during the download.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

My Itunes opens on my PC but the songs won't play, I have no idea about what to do?

My Itunes opens on my PC but the songs won't play. I have no idea about what to do to resolve the issue. I appreciate any help. It is an HP computer about a year old running Windows 7.

Try forgetting the network, reboot your iPad and then try joining the network again.
Settings>WiFi>Your network name>Forget this network. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Go back to Settings>WiFi>Your network name>Enter your password>Tap Join.
If that doesn't work, reset network settings. Settings>General>Reset>Reset Network Settings. Reboot the iPad again. Go back to Settings>WiFi>Your network name>Enter your password>Tap join.

HT3951 I downloaded an album and 2 of the songs won't play

I downloaded an album and 2 of the songs won't play and it's showing that the songs are fully downloaded. I have the latest version of itunes. If anyone knows what the problem is and how to fix it, please help!

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those tracks and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Song won't play

Downloaded a song, won't play, says authorize computer. Then says computer is already authorized

Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

Bought song won't play, stuck in re-authorization loop

Similar Messages

Maybe you are looking for