Bought subscription to creative cloud but account says otherwise...
I have recently bought a Creative Cloud Subscription but my account still shows that I am a trial member. What do I do!!??
I received a confirmation email saying my order has been processed and contained my order number. Should I be expecting further confirmation? I logged into my creative cloud account and there is a blue button prompting me to upgrade from a trial membership.
Jezreel Callejas
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Similar Messages
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Trying to download creative cloud but it says a copy is already running
I'm trying to download creative cloud but it says a copy is already running on my mac. Checked and closed all programs and I still get the same message
It means some or few files are running in the back ground, you can close them from Task manager (Windows) or Activity Monitor(Mac).
In case you have difficulty in identifying the processes being run for CC, the best way would be to close the computer completely which shall close all the processes, once you turn on the computer, download CC first.
from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.
Hope it helps
Regards
Rajshree -
I am trying to download creative cloud, but it says "installer failed to initialize". What is this and how do I fix it?
Nobody can tell you anything without proper system info or other technical details.
Mylenium -
I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?
Hi drewacg,
I'm sorry that you ran into trouble with this. Are you the administrative contact on your Creative Cloud team subscription? The admin user doesn't receive the same set of services as a full seat, so you will have a Typekit Trial plan instead of the Portfolio plan.
You have the option of upgrading to the Portfolio level, though. If you would like to do that:
1) sign in at https://typekit.com/login with your Adobe ID and password
2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio
Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
I hope that this helps! If you have any questions, please feel free to send your Adobe ID information to [email protected] and we can look into it further for you. Best,
-- liz -
I have the subscription of creative cloud but my software appear as trial
I have the subscription of creative cloud. I think I purchased the software on the brazilian store. The software is in English the way I prefer. I want them in English. But they appear as trial versions. Help please.
Hi All,
When an application asks for a serial it means that the application can't see your subscription .Please verify this points :
1 - Clean hosts file from Adobe entries ( Already checked ).
2 - You're connected with a wrong email address .(verify this on CC desktop preferences menu .
3 - Your opm file is corrupted > close CC desktop and delete opm.db from ( Don't let it on the trash ) :
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
4 - You bought a subscription for english only and you install it in another language ( you must have a multi language subscription in this case ).
5 - You have an internet connection behind a proxy that blocks the applications ( If you don't have a proxy ,verify on your browser ( safari or IE ) and uncheck all proxy options )
Regards,. -
i bought 2 license for CC but i can't download full version for this. it always show like "download trial version". Please advise
Please check if the 2 license are for CC team or CC individual, if it is for Team then you need to assign seat by sending the invite from the admin console & the user has to accept the invite.
Unable to license a trial product with Creative Cloud for Team
If it CC individual then please refer to:
I'm a Creative Cloud member, why is my app launching as a trial? Mac OS 10.7.4
creative cloud software says my free trial has expired, but I have a paid subscription
https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Regards
Rajshree -
Every time I try to download apps to my creative cloud desktop app, it only allows me to use trial versions of every application. But, I just paid for a subscription. What should I do?
Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html -
I payed for it, and downloaded it in creative cloud as well.
Hi Shirls81,
Please go through this link : http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html.
You can also check the host files & find if Adobe has been blocked or not.
Windows: Start >>Run>>Drivers>>etc>>hosts(open with notepad)
Macintosh: Click on Go---Go to Folders---/etc---Hostsrunor host
If you find any Adobe entry please remove it & make the host file free of Adobe entry. Please try to launch then.
Regards,
Rajshree -
I cannot cancel my subscription to Creative Cloud. Adobe won't give me a possibility
I have been trying for about an hour to simply cancel my subscription to Creative Cloud; but Adobe just keeps sending me in circles. It is really maddening. Why can't I just simply cancel my subscription?? I thought Adobe was a legitimate company, but the way they are just sabotaging my attempts to cancel my subscription is beyond believe
Adobe contact information - http://helpx.adobe.com/contact.html may help
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I have an annual subscription to creative cloud but applications appear in shareware me , as I can configure my products ?
Johant9 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from authorizing.
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How to cancel monthly subscription to Creative Cloud?
So only completed 2 months of my yearly subscription to Creative Cloud but my business has gone bust and the tax man is demanding his money too and I need to sell my Mac. So I am wondering is there any way to cancel my monthly subsciption?
KeviYou can cancel, but Adobe will charge you a pro-rated amount based on (I think) what it would cost if you had used the month by month option. So for 2 months you would have been charged $150 so taking out what you've already payed, $60, you're out should cost you $90. Check with Adobe though, that pro-rate formula might be different from what I remember reading.
Hope that helps,
Michael
http://ww.learnadobesoftware.com -
So a couple of weeks ago I decided to subscribe to Creative Cloud. Payment was made, and I could download the software that is included in that deal, one of which is Photoshop CC. Now upon starting it for the first time, it asked me if I wanted to continue as a trial version, or if I wanted to buy the license. I already paid for it, so this question seemed strange to me. I checked if I still had to log in with my adobe account, but I already was logged in. I tried logging out & in, maybe that would fix it but no. Also, I can't find any activation key anywhere, not in the e-mail that confirmed my subscription, nowhere.
I have been working since then, and since photoshop CC trial version will expire within a couple of days, I had to make time to try and fix it now. Sadly I haven't been able to find any solution, and finding any direct support on the adobe help department has been a nightmare. I really hope someone here is able to help me fix this.
To summarize:
- I've got a subscription to Creative Cloud (the one with photoshop, that costs 12,29 per month in euro's, I'm from the Netherlands)
- Photoshop CC installed, keeps asking if I want to keep on using the trial version, or get a license.
- Upon making the choice to get a license, it just asks for an activation key, which I do not have
- Logging in & out with my adobe account in Photoshop CC itself does not fix the problem.Thanks for your reply. I was able to find help through a tech support chat session and the person helped me edit my /etc/hosts file and it solved the problem.
For anyone else experiencing this issue (Mac OS X):
Close all other programs and sign out from the Adobe Desktop App
From the Finder, Go > Go to Folder...
Type /etc and hit enter
Find "hosts" file (only "hosts", there were similar files such as hosts.config but only open the one that says "hosts"
Open the file, and replace the entire content with ### Host Database## localhost is used to configure the loopback interface#
Close the file, sign back into the Adobe Desktop App
Problem solved! -
I am bought creative cloud but suddenly I found that some of them says trial on it why is that?
sign out and then back in to your cc desktop app using the same adobe id used to subscribe, You are no longer signed into your Creative Cloud applications
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My work just bought me a creative cloud subscription to replace my personal one.
My work just bought me a creative cloud subscription to replace my personal one now that I am using a work computor. I am trying to switch over to that license but I am being asked for a Serial Number even though it is a subscription. How to I completely log out of my Adobe ID and then start over with the new ID? Do I have to uninstall everything?
You should be able to Sign Out and then Sign In again with the Adobe Application Manager to switch accounts.
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I purchased creative cloud, but my lightroom still says: mobile trial expired
I just purchased creative cloud, but my lightroom still says: mobile trial expired.
I started this trial before I bought my CC license.Hi There,
Kindly try out the steps mentioned in the below mentioned link.
I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
Thanks,
Atul Saini
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