Bought the Photography plan, but Adobe claims to have not received the money.

I bought the Creative Cloud Photography Plan for $156 per year, but after paying, Adobe still requires me to pay the money again to use Photoshop CC.
Why? What should I do?

Check your account by signing in with the Adobe ID/password you used to open it.
https://www.adobe.com/account/my-products-services.html#MyProductsHeader

Similar Messages

I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!

I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!
The e-mail address is correct and I've consulted the inbox and the trashbox without result. And I don't know how to contact the seller Adobe...

Hi Jose,
After checking your account, I see that you purchased an ExportPDF subscription back in June (under the same email address that you use here in the forums). There are no other subscriptions under that email address.
But, you should be able to log in to https://cloud.acrobat.com using this email address and your password. If not, please let us know.
Best,
Sara

I am trying to reset my security questions, but I have not received the email with instructions. What is the problem?

I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
I do not know what the problem is and I am asking for any resolutions. Please and thank you!

Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

TS1717 Hi I brought a item on Monday night which I got a receipt for but have not received the goods for the game hayday, can you please help me to get them. Thank you wen

Hi on Monday night I brought a sack of diamonds for a game hayday, the amount as come of my itune account but have not received the item. That night the game was freezing a lot. Wendy

While we all have MacBooks in this forum most of us don’t have Lion. There's a Lion Support Community where everybody has Lion.You should also post this question there. https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion

I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

Welcome to the Apple Support Communities
If I have understood you properly, to do that, you have to create a new administrator user with your name and for your uses. Follow these steps:
1. Open System Preferences > Users & Groups, and press the + button to create a new administrator account.
2. When you have finished creating that user, open  > Log Out, and log in your new user.
3. Open System Preferences > Users & Groups, select the old user and press the - button to remove the user. If you want, you can select the option to remove the Home folder of this user, so you will only have the Home folder for your account

My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I cal

My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I call?

Would be problems with purchases, billing, and redemption option. It's not 100% exact to your issue, but it will get you to the right department.
Go here https://expresslane.apple.com/GetproductgroupList.do then select ITunes, then Store, then Purchases, Billing, and Redemption. Then.. probably pick "My topic is not listed."

I have not received the verification email for my Apple ID watting frm last 4 days

I have not received the verification email for my Apple ID watting frm last 4 days

Try checking your spam or junk mail folders.
Try logging into https://appleid.apple.com/
Are you able to login or recover information using the forgot account link?

I forgot my sercutity questions answers and have not received the email with instructions.

I Have forgotten my sercutity question answers and have not received the email with instructions.

Unless it’s in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(121954)

HT4009 My receipt No.176037635953Friday, August 16, 2012. Please check my receipt as I have not received the credit on my account on friendcaller app. Thanks

Hi,
I have purchased a 10USD credit for Friendcaller app.
My receipt No.176037635953Friday, August 16, 2012. Please check my receipt as I have not received the credit on my account on friendcaller app. Thanks

Nobody here works for Apple.
http://apple.com/support/itunes/contact/

HT5312 I don't remember my answers to the security questions, and have not received the reset email despite several attempts?

I don't remember my answers to the security questions, and have not received the reset email despite several attempts?

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

Alo i will like buy the photography plan, but i also need illustrator and corel, and eventualy someting else, off course i dont like to pay every one indivialy, is that posible? (sorry for my inglish

hello, i am a Mexican artist and ned buy some of the apps but i dont need the full Creative Cloud pacage for now, and the photography plan is not enough, i can buy illustrator, photoshop, lightroom and coreldraw, like make a pacage whit what i need?? or i am dreamer

Corel is a different company
Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)
-http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
-http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
-http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html
Adobe does not offer "mix and match" subscriptions

I want to purchased the photography plan,but i get the same result everytime i pay.SYSTEM UNAVAILABLE..please help.

I wanted to buy a Photography plan but everytime i try to pay ,i get the same result SYSTEM UNAVAILABLE.I tried to go to customer support but it keeps bring me over again from the start.I am in Japan ,I tried to contact the number everyday but no one is answering.Please help,I cannot speak japanese so I need an english answer.

SYSTEM UNAVAILABLE == under approval. I'm surprised you didn't know that.
You need to contact Japanese support even they won't answer. Now this is your problem.

Have not received the online number yet!

I have purchased the online number for Germany on Friday, 7th Sept but I have yet not received the number! Its been almost 3 days and I have not received any notification. In the email I received from skype, it says usually it takes 6 hours!! Will there be any confirmation from Skype, when i will get the number?
thanks
Solved!
Go to Solution.

For Germany I have read that it may take up to two weeks. something to do with the German govt. Skype has no control over this. I am not german, but have read this on other threads,
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

I registed an accout day ago but why i still have not receive email revify ?

i registed 3 days ago ! but i still have not receive email ! i used itune gift card already ! please tell me why

contact iTunes. Select the appropriate topic here:
Apple - Support - iTunes

If you still have not receive the HTC Droid Incredible Froyo update please post here

Well It is 11:32 PM here where I am at and still not have no receive the update what the &*$*&^ is going on! (Brooklyn Ny)

dabubbakin wrote:
Where is your source of the phone being a problem? Just curious, I hear the opposite.
When mine updated yesterday, mine ran a bit 'clunky'. I simply pulled the battery, replaced powered up and never a problem sense. And I was on it ALOT last night as many people wanted to see it compared to an iPhone another had sitting next to me.
Hardly scientific, but aside for the iPhone owner, all liked the Incredible better.

Bought the Photography plan, but Adobe claims to have not received the money.

Similar Messages

Maybe you are looking for