Bought upgrade for Photoshop Elements 12 - original 'Elements' was v. 1 - license number not accepted and Adobe not answering help

I have entered the 24 character licence from v.1 of Photoshop Elements and the Upgrade to v.12 says it isn't valid.
When I regestered v.1, I was living in NY and used a different userid (and I told adobe about this). When I try to reregister v.1,
Adobe tells me it is already registered. I asked for help on Friday, June 27, and I still haven't received a response from Adobe.
What can I do so I can start using v. 12?

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

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