Bought used macbook pro, cannot update.

I bought a used macbook pro but I can't update. It says I have 2 updates. When I try to update, I ckick update and the original owner's email address pops up but will not let me change to my email address and password. I tried downloading os x mavericks. It took 2 hours to download. I restarted the computer and the original owner's name is still popping up asking for their password. HELP! I have tried everything

Welcome to Apple Support Communities
You cannot remove the update notification. The only solution would be to remove those apps and do not install them anymore unless you buy them with your Apple ID.
If the apps you cannot update are iPhoto, iMovie and/or GarageBand, you should know that the first owner did not do things properly, because that could be solved simply by deauthorizing your Mac from the old owner's Apple ID. After doing that, you would be able to register the apps with your Apple ID and update them free of charge. If this is your case, contact with the old owner and tell him/her to contact with Apple to deauthorize the Mac > http://support.apple.com/kb/HE57
If the apps that require the update are other ones, remove them. You are not allowed to run them, so if you want to run them, buy them with your Apple ID

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Bought used macbook pro old user's id keeps appearing in update software and greyed out so i can't change it to mine

Used macbook pro late 2011 model, under the 'Apple' when i clik 'update software' it goes to apple site with greyedout previous user's email address asking for their password, not my newly registered macpro and appleid. How can I change this as previous user has now unregistered laptop? upgraded to maverick os.

What you are entitled to is the MBP and the original OS that the MBP came with which is Lion and the associated applications.
In order to install Lion, you will have to boot your MBP with the OPTION COMMAND R keys held down. That will connect you to the Apple servers and they will check your MBP. A 4 option menu will appear. Select the Lion installation option and install Lion.
Now your MBP will be registered in your name and you may open your own Apple account. If you want Mt. Lion, then you will have to purchase it from the Apple online store.
Ciao.

Bought Used macbook pro, don't have administrator password and don't have the OS disc. Is there a way I can reset or delete the password?

I recently bought a used macbook pro. I can pretty much do everything I need on it until I want to change setting and such things. Then it asks me for an administrator password which I do not know or have. On top of that I do not have the OS disc either. Is there a way I can SAFELY reset or delete the password so I can set my own without the possibility of screwing thing up. LIke I said I can do most anything. I figured this out when attempting to tether it to my smartphone for internet access (I do all the time from my desktop but my desktop is a PC so things are a little different) I am a very new mac user, I have always been a devoted PC user until now. I have to say I am really loving my macbook pro I may just stick with mac from now on (if I can get this problem figured out without too much stress.
I am looking for the safest and best way to fix this issue where nothing I do would mess up the laptop. I can use it now and I do not want that to change, I just want to be able to change my setting and set a password of my own. PLEASE HELP, THANX!

Hi
There actually is a slightly easier way in OS X 10.5 or greater.
1. Start up in single-user mode (hold Command-S as the computer starts up).
2. Type: mount -uw /
3. Press Return.
4. Type this:
passwd (user's short name)
Replace "(user's short name)" with the short name of the user account whose password you wish to reset. If you are not sure what the account name is, you can get a list of user names by typing: ls /Users
5. Press Return.
6. Enter a new user password.
7. Press Return.
8. Type: reboot
9. Press Return.

Bought used Macbook, how to update iPhoto?

All,
I bought a used Macbook about a year ago and have loaded my entire photo library onto it. When in the appstore, i noticed iPhoto had updates available, and when i go to update it, it's trying to use the old owners Apple ID - and the user id is greyed out so I cannot override it. This is the only app i've ever had an issue with updating. Anyone have any ideas?

i would backup microsoft office then i would take the restore cds and completely restore the computer to its original state
goodluck
alex

HT2573 I am using macbook pro with update of 10.7.5...I am not able to authorize my digital signature. It is showing crypto service provider is missing. I am in a big problem. plzzz help me out....thanx

I am using a mac book pro version 10.7.5..I am not able to authorize my digital signature.It is showing crypto service provider is missing. I am in a big problem . plzzzz help me out. Thanks

You have 10.6 on that machine, I suggest you stick with it for performance, third party hardware and software reasons as long as possible.
Consider 10.8 (not 10.7) when it's released, because 10.7 and 10.8 will require a new investment in software and newer third party hardware as it requires newer drivers the old machines won't have. (forced upgrade because of software, really nice of them)
http://roaringapps.com/apps:table
Far as your Safari problem do these things until it's resolved:
1: Software Update fully under the Apple menu.
2: Check the status of your plug-ins and update (works for all browsers) also install Firefox and see if your problems continue. You should always have at least two browsers on the machine just in case one fails.
https://www.mozilla.org/en-US/plugincheck/
Flash install instructions/problem resolution here if you need it.
How to install Flash, fix problems
3: Install Safari again from Apple's web site
https://www.apple.com/safari/
4: Run through this list of fixes, stopping with #16 and report back before doing #17
Step by Step to fix your Mac

Bought used macbook pro and cant find the mail anywhere?

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Use the computer's original disks or preloaded recovery partition(if it originally shipped with 10.7 or newer) to erase the drive and install a new OS. While there are other ways of getting Mail, other components may be missing.
(80730)

I am using Macbook pro with updated maverick OS but what i am seeing is it is using 20 GB more excluding my personal file... but at the time od downloading maverick it shows it will use only 5Gb, so how to get rid of this problem.

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i got irritated sometimes i dont want to use internet and want to watch movies. so how to get rid of this window.

Please can u answer it fast

HT1338 Dear all, I have just bought a MacBook pro with osx lion on 25thast month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?

Dear all, I have just bought a MacBook pro with osx lion on 25th last month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?

Here are the rules to qualify for the free upgrade:
http://www.apple.com/osx/uptodate/
(has to be purchased from Apple or authorized reseller).

I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?

I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?

The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

I have a used macbook pro and i cant update the apps bought on the first owners account and i need to update the apps

hi i hav a used macbook pro running mverics and i cant update the apps that were purchased by the preveous owner on a different itunes acount and i need to update the apps thanks

It appears as if the OS currently on that machine was not the original OS? If so, you are running into this problem because the seller did not do what he was supposed to do - he was supposed to erase the hard drive and reinstall the original OS. And, if he got either the OS or any apps at the app store, they are not transferable as they are tied to his Apple ID forever. That is why you will have to pay for them using your own Apple ID. And, if he obtained the current OS at the app store, you may also run into another problem: you may not be able to reinstall the OS if needed as that is tied to the original Apple ID as well.

I bought a MacBook Pro 13" last week with Snow Leopard pre-installed. Now I am looking to upgrade to Lion. Is there a 30 day window to do that for free? I cannot review my App Store id since I do not have a Credit Card. What to do?

I bought a MacBook Pro 13" last week with Snow Leopard pre-installed. Now I am looking to upgrade to Lion. Is there a 30 day window to do that for free? I cannot review my App Store id since I do not have a Credit Card. What to do in this case to install Lion. Please help.

Hi,
Use this Info to Contact Apple Support in your Country
http://www.apple.com/in/support/
(91) 1800 4250 744 or (91) 80-4140-9000

I bought a barely used MacBook Pro and I have an old MacBook...

I bought a barely used MacBook pro and I have an old MacBook. Is there a way to make the MacBook Pro as a new out of the box computer, so I can send all my data to the "new" computer?

The Migration Assistant doesn't erase anything - it migrates or transfers data from one Mac to another, but it is a good idea to update your Mac's backup you will be migrating or transferring the data to before doing so to be on the safe side.

I bought a used macbook pro no OS HELP

I bought a used macbook pro no OS HELPthat had mavericks on it. The owner wiped it as he should but it will not let me load it back because my apple id has never ordered it. What to do.

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received those media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
3. Other issues
If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

Hi, i am living in Vietnam but bought a Macbook pro on my trip to Hong Kong. I cannot access Facebook on Mac in vietnam. Please help. Thanks.

Hi, i am living in Vietnam but bought a Macbook pro on my trip to Hong Kong. I cannot access Facebook on Mac in vietnam. Please help. Thanks.
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Thanks,
Julie

Try enabling the Personal Hotspot on the iPhone and connecting the Mac to the Internet thru it. If Facebook works ok then, that would mean the ISP is either blocking or having connection problems whereas the phone carrier is not.
Be mindful that carrier data charges can be outrageous so use this as a test first.

I bought macbook pro and update my osx, i already have the codes and install mountain lion and its been 2 days now and still downloading mode

i bought macbook pro and update my osx, i already have the codes and install mountain lion and its been 2 days now and still downloading mode

Disable anti virus software.
Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion as well as third party download managers.
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

Bought used macbook pro, cannot update.

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