Bounce messages not delivered in users mailbox

When a Undelivered Mail message arrives in our Groupwise system it disappears somewhere in the dark, and is not delivered to the user.
The only thing we notice is that the "From" field is empty but all other fields are filled with correct data.
Answer from our ISP :
"E-mail that is being bounced back should have an empty (null) return
address so that bounces are never created for a bounce and therefore you
can't get messages bouncing back and forth forever."
Non delivery report - Wikipedia, the free encyclopedia
Bounce Address Tag Validation - Wikipedia, the free encyclopedia
Are we missing a setting somewhere ??
Jan Hoetink
Isendoorn College
Warnsveld
The Netherlands

In article <[email protected]>, Janhoetink
wrote:
> When a Undelivered Mail message arrives
>
normally that is done during the SMTP connection, where the sending
server is told with an SMTP 'error' that the user doesn't exist.
That you are receiving a separate message indicates that some SMTP
routing/relaying is going on.
Perhaps a bit about your environment would be useful.
- Does GWIA talk directly out or is it pointed to a relay?
- Version of GWIA and the OS it is running on.
- Where are you catching the message that gave you the detail you
described?
> It disappears somewhere in the dark, and is not delivered to the
> user.
Very likely just updates the status of the sent item. At least that is
where I would expect it to have been processed and seen in the
properties of the sent message in question.
Andy Konecny
KonecnyConsulting.ca in Toronto
Andy's Profile: http://forums.novell.com/member.php?userid=75037

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I have exchange 2010
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Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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