Bounced mail, how to fix iCloud "over quota", and I am far from it?

We switched from MobileMe to iCloud. Each of us have individual iCloud. Any mail sent to my wife is bounced, reason? Over quota! I have checked iCloud storage and she has 3.9 Gb available. Have tried every thing, even went to "Genius Bar" to no avail. Have been trying to call Apple for help, two time waited 20 minutes and got disconnected. Now my wife is using her G-mail with iCloud. Can't use iCloud. Any help will be welcome. Unless you have a solution, please don't bother.
Thanks.

Polly,
usually there are multiple models of MacBook Pro per model number, but in the case of your model number (A1502), there’s currently only one model for that model number: 13-inch Late 2013.
To reset your MacBook Pro, you’ll need to boot into Recovery mode by holding down a Command key and the R key as you start it up. When the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk (most likely the top item of the list). On the right-hand side, select the Erase tab. For the Format dropdown, select “Mac OS Extended (Journaled)”. For the Name input box, “Macintosh HD” has traditionally been the default name — I don’t know if that’s still the case for the Late 2013 models. After that, press the Erase… button, and erase its entire internal disk. When it’s finished with the erasure, exit Disk Utility, and select Shut Down from the Apple menu. When you start it up again, OS X Internet Recovery will redownload Mavericks from Apple’s servers and reïnstall it on your internal disk. Once it has reïnstalled, run Software Update to get it up to date, and adjust the System Preferences to your taste.

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Bounced mail, how to fix iCloud "over quota", and I am far from it?

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