BP Search in CIC with CTI

Hi,
perhaps you are able to help.
In CIC whenever you search for a BP manually and get more than one BP a popup is coming up automatically, showing the search result.
If a CTI is connected to the CIC and the search for telephone number will result in more than one, the user gets only informed about that in the call state but the popup is not coming automatically.
And thats what I try to achieve.
I am able to open the popup because of the event BUPA_MULTIPLE_HIT and changing the searchtype to NORM. But selecting a BP in the popup will not bring this to the BPSearch fields.
Does anyone has an idea on how to get this work?
Thanks
Frank

Hi ,
You can use TREX Bupa search functionality by indexing all the business partners in the crm system .you need to connect CRM to TREX and need to do the full indexing of BPs then the account identification profile is integrated to the trex speed search where in you can.
the trex bupa search requires enterprise intelligence customiseing settings in spro of crm system then you need to establish the connectivity between the systems then you can search for BP in ic webclient profile much faster.
do reward points if helpful
Regards
Dinaker vikas

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