BPC 5.1 - Cannot download templates from server

Hi All,
One of our users receives the message "unable to download templates from server" when logging on to the system. If she clicks OK to get past the message, BPC comes up but there is no action pane. Only one computer seems to be affected. The same user can log on to a different computer and run BPC without a problem. No changes (that we are aware of) were made to this computer since the last time it worked fine (last week). We are running BPC 5.1 SP8. What could be causing this problem?
Thanks!

Hi Kiran,
I tried as you suggested but unfortunately it did not solve the problem.
Hi Roberto,
I cleared the local cache on the machine and logged back in. This seems to have resolved the problem.
Thank you both for your help!
Barb

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