BPC 7.0 M SP08 - The server is not responding or there is a server error

Question

I have upgraded BPC 7.0 M SP3 to SP8. The front end servers are load balanced running Windows Server 2003 Enterprise SP2. The backend is SQL Server 2008.
When using the new office or admin client I am now getting "The server is not responding or there is a server error" when using the Connection Wizard.
If I use the old client, I get past the Connection Wizard, but receive "LoadAppInfo :-1 : Failed to connect Database. This occurs if I go to the load balancer or one of the farm web servers directly.
During the upgrade of the server, the system check showed all green checks, but there was a message about something wrong with services. After finding nothing to identify the issue, I continued with the installation. After the upgrade, Server Manager Diagnostics shows all green checks.
Thanks for any help.
Joe

Answer 1

Hi Sorin,
Thanks for the response.
I performed an upgrade.
Both tables have the correct info.
I have installed the latest client. With the old client I get, "LoadAppInfo :-1 : Failed to connect Database."
With the updated client I get "The server is not responding or there is a server error." error from the Connection Wizard. Because of the error, I do not get a chance to select ApShell when using the new Excel client. But this is what I find in tblLogs:
  ==============[System Error Tracing]============== 
  [System  Name] : WebFolderSvr 
  [Message Type] : ErrorMessage 
  [Job Name]     : CommonFileAccess::GetServerInfoXML 
  [DateTime]     : 12/20/2010 10:27:13 AM 
  [UserId]       : MYDOMAIN\svc_sapbpc 
  [Exception]       DetailMsg  : {Value cannot be null.  Parameter name: type} 
  ==============[System Error Tracing  End ]============== 
  ==============[System Error Tracing]============== 
  [System  Name] : ApplicationService 
  [Message Type] : ErrorMessage 
  [Job Name]     : OSoft.Services.Webservice.ApplicationService.ApplicationService.Query() 
  [DateTime]     : 12/20/2010 10:27:13 AM  [UserId]       :  
  [Exception]       DetailMsg  : {Exception has been thrown by the target of an invocation.} 
  ==============[System Error Tracing  End ]==============     
and Fiddler shows:
You are not authorized to view this page
You do not have permission to view this directory or page using the credentials that you supplied because your Web browser is sending a WWW-Authenticate header field that the Web server is not configured to accept.
HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.<br>Internet Information Services (IIS)
and
<NewQueryMethodResponse xmlns="http://tempuri.org/OSoft.Services.Webservice.SystemConfigService/SystemConfigService"><NewQueryMethodResult>&lt;return status="failed"&gt;
&lt;SessionInfomation&gt;
   &lt;SessionStatus&gt;succeed&lt;/SessionStatus&gt;
   &lt;SessionID&gt;&lt;/SessionID&gt;
   &lt;SessionTime&gt;&lt;/SessionTime&gt;
   &lt;SessionLastRequestTime&gt;&lt;/SessionLastRequestTime&gt;
&lt;/SessionInfomation&gt;
&lt;result&gt;Value cannot be null.
Parameter name: type&lt;/result&gt;&lt;/return&gt;</NewQueryMethodResult></NewQueryMethodResponse>
With the SP03 Excel client, I get "Cannot download ACCOUNT member information". Followed by "LoadAppInfo :-1 : Failed to connect Database". These are the entries I find in tblLogs:
==============[System Exception Tracing]============== 
[System  Name] : JournalSvr 
[Message Type] : ErrorMessage 
[Job Name]     : clsQuery::GetSQLServerInfo  [DateTime]     : 12/20/2010 10:21:32 AM 
[UserId]       :  
[Exception]       DetailMsg  : {Login failed for user 'MYDOMAIN\BPCQAAPP1$'.} 
==============[System Exception Tracing  End ]============== 
==============[System Exception Tracing]============== 
[System  Name] : JournalSvr 
[Message Type] : ErrorMessage 
[Job Name]     : clsQuery::Initialize 
[DateTime]     : 12/20/2010 10:21:32 AM 
[UserId]       :  
[Exception]       DetailMsg  : {Operation is not allowed when the object is closed.} 
==============[System Exception Tracing  End ]==============