BPC for Excel Option Missing from Launch Page

We have a user that does not have the BPC for Excel option on the Launch Page when logging in. I've removed BPC and reinstalled several times sucessfully, but "BPC For Excel" doesn't show up. The launch page doesn't recognize the software has already been installed. Has anyone experienced this?
Thx.
Shane Johnson

Shane- Review all of your IE settings and change all the Security settings to PROMPT instead of No. There is an activeX control that may be being blocked due to a security setting or firewall or popup blocker setting. Make sure Windows Firewall is DISABLED. Make sure Windows Popup Blocker is disabled.
What do you get when you do the "Client Diagnostic" option under the "Client Software Center" link of the BPC launch page? Did you check to see if Microsoft .Net 1.1 is installed? Does the PC have a 64 bit processor? Does the PC have Windows 7 installed? Does the PC have Internet Explorer 8 installed? BPC is not compatible with 64bit client hardware, not compatible with Windows 7 and not compatible with IE 8...
Greg

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