BPC Report emails only work from server (not client) - BPC v5.1

Hi all.
Hope someone might have seen something like this before.
Basically, I setup our servers to send email from BPC about 3 weeks ago.
(NB - If it makes a difference, we use Lotus Notes via a Domino server)
The SMTP settings are all correct in BPC WebAdmin, the servers have been added to the allow list on the mail server and the port is open.
Anyway, when I try to send mail from a client (using the Offline Report Distribution Wizard), I get the following error:
"The transport failed to connect to the server".
At SAP's suggestion, I ran a test by installing Office and a BPC client directly onto the Web Server.
When I ran the wizard from the server, the email sent perfectly.
The problem I have now is that although I informed SAP of the test outcome, I haven't heard anything back in about 3 weeks, and I really need to get the reporting email system up and running properly.
Does anyone have any suggestions on what could be causing this?
It's as though the system is telling the client to send the email itself, via the forwarding server, but this would mean allowing every user PC to access the mail server.
Hope you can help, but thanks for looking either way.
Craig

Hi Ludovic
The problem turned out to be mail server white-lists, due to the way that BPC sends emil.
Although you setup the email account/profile on the server, it actually sends from the client PC of whichever user makes the email request.
Our system is only configured to block all email requests with individual exceptions (ie a White-List).
It needed the PC of every user who would need to send email from the BPC system to be added to the white-list.
This is why it worked from the server, as we had added the server address to the list as part of the testing.
Not reall y a BPC problem, more of an issue with functionality due to the method that it uses to send the messages.
Hope that helps
Craig

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