BPD-S3500 Won't update software

My BPD-S3500 Shows that it is 100% connected to my wireless internet and when i go into any apps it tells me i need to do a software update, so i go to do that it says i'm not connected to a network. So it tells me to do a network diagnostic, when i do that it shows i'm fully connected?

Hi BrianRowe,
Welcome to the Sony Community!
Please perform the steps below to troubleshoot your issue:
Kindly check the software version of the player, the latest version is M24.R.0214. To check the version, please perform the following steps:
Press Home Button on your remote, then go to Setup
Select System Settings, then choose [System Information]
If the player is outdated compared to the version above, please download the update on our website and manually install the latest software. Kindly follow the steps below to install it manually
Press Home Button on the remote, then go to Setup
Select Software Update, then choose [Update via USB Memory].
NOTES:
Make sure that the Software Update Folder is correctly named as “UPDATE” and all the update files must be stored in this folder
Please this link before you proceed with the update.
If the issue is still unresolved or if the player is updated, Please reset your unit back to default. Kindly check the steps below:
Press Home button on the remote, then go to Setup
Select Resetting, then choose Initialize Personal Information.
Repeat Step 1 and 2 then select [Reset to Factory Default Settings].
If my post answers your question, please click the button below "Accept as Solution"

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BPD-S3500 Won't update software

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