BPM Work flow User escalation
PROBLEM SUMMARY-_
How to achieve User escalation when we have User task with one Stage, 2 Sequential Participant blocks with one user in each block.
DETAILED DESCRIPTION-_
In my user task I have a stage with 2 participant block configured sequentially. Each participant block is configured with a user-Jcooper for user in participant block 1 and Jstein for user in participant block 2.
I have set Task level expiration policy with deadlines =Never Expire
At participant/user level I have allocated duration=1 minute for User jcooper & nothing for user Jstein.
Basically I want Jcooper to wait for 1 minute, after that it should automatically go to next user in approval hierarchy-Jstein here without expiring the task. Second user-Jstein may not be 1st user's boss. But this is not happening, after a wait of 1 minute the task itself expires
Other options that I had tried-
Escalate after:This would escalate the task to the user’s boss, but I don’t want to escalate it to the boss, I just want to skip the current user
Specify skip rule:Does not provide option wherein user can wait for a stipulated time & than skip. Atleast I was unable to find such option.
Any resolutions please?
Edited by: user12183391 on Oct 3, 2011 10:11 PM
Edited by: user12183391 on Oct 3, 2011 10:12 PM
Thanks RK for your quick reply.
I was gone through the details you have provided. every thing is fine as expected.
Later i have checked workflow mailer, it was down, due to that notifications are not reached to users/customers.once it is up and running mail notifications sent to respective users successfully.
Many Thanks.
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