BPMon - Idoc reporting alert types

Question

Hi folks,
I configured a biz process scenario where an ECC system delivers Idoc to a PI system.
I want to trace the average time to process IDocs, so I activated Idoc Reporting alert type. As filters I set to monitor only outbound Idocs, of type ZORDERS (customer type) for today as selected day and monitoring idocs from state 01 to 03.
The very strange thing is that this type of metric seams to compute mesures in an esotic way. In fact, this morning, for example, the monitor told me that for 4 Idocs monitored the average processing time was about 2100 seconds, but checking these idocs in we05 I found the times you can see below:
Idoc n°             init state     final state       delta time (sec)     
25491614     02:40:19     02:40:20                1     
25472952     02:48:33     02:48:34                1     
25468881     04:50:33     04:50:33                0     
25490739     05:25:59     05:26:00                1     
                                                       0,75     avg time (sec)
so my expectation was to have an average value 0.75 sec and not 2000+.
Anyone of you as faced this kind of issue?
many thanks
BR
Roberto

Answer 1

Hi all,
I solved the issue, in fact, referring to the idocs times I reported, Idoc n° 3 wasn't in my final state = to 03 but in state 26. So this means that solman takes as starting time  04:50:33 and, as final time, the instant at the moment of measure. So if solman measure idoc data at 05:30:33 as happened, delta time for idoc 3 is 2400 secs.
To solve it, I set parameter status message number = to 083 into my idoc filter, in such a way solman consider only idoc with final state 03 and that message numer.
cheers
Roberto