Branched: 'InDesign CS5.5 has stopped working'

This problem has suddenly become epidemic. It happens to me now every half hour or so --- for the past two weeks or so. Even when I merely have ID CS5 running in the background. It seems to happen to all kinds of files: one I created in CS5.5 on another computer then downgraded via IDML back to CS5, others that I created in this CS5 program, others that I imported from CS4 for updating.
It seems very apparent that this is some external conflict, not an error in the way users are manipulating ID CS5 files.

Its pretty strange that on both the machine it is crashing which have different OS and different version of the Indesign...
As peter said you can collect the crash log from Dr.watson ,
under Windows, hit Windows-R and paste in “%AllUsersProfile%\Application Data\Microsoft\Dr Watson” and then open DRWTSN32.LOG. Windows just keeps adding new crash logs to that file, so go to the end and search backwards for “App: ” and make sure you’ve got the correct crash (InDesign.exe).
Also can you check in teh selective startup , is there any other application that may be conflicting.:- http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html

Similar Messages

'InDesign CS5.5 has stopped working'

I get this message when I open some InDesign files: 'InDesign CS5.5 has stopped working'. After this I have to close InDesign. How can I stop it from doing this?

Holly, did you search for the whole path, or did you look inside the Users folder for your account? I'd expect it'd look something like this:
C:\Users\Holly\AppData\Roaming\Adobe\Adobe InDesign Version 5.5\English
Because we don't know how your computer is set up, you'd need to use the paths that Manish posted to figure out where your versions of these files are located.
I think I've found the InDesign recovery folder but where do I move it to?
I think that if you just move it away from that location to another place where you can find it easily if you ever need to find it and put it back where it came from (for example, your desktop) then that would probably be enough.

Adobe InDesign CS5.5 Has Stopped Working

Hello,
I am new to InDesign as have been using PageMaker for years.
I have just installed a Trial Version of CS 5.5 and am trying to open an InDesign document which was created by my friend. InDesign crashed when trying to open the document, it gave me the following error messages:
C:\Users\xxx\AppData\Local\Temp\WER732E.tmp.WERInternalMetadata.xml
C:\Users\xxx\AppData\Local\Temp\WER8BFC.tmp.appcompat.txt
C:\Users\xxx\AppData\Local\Temp\WER8F95.tmp.mdmp
I have no idea what do these error messages mean. I have tried several times and the same messages came up.
And now, when I opened CS5.5, it gave me the error messages right away. The only differences of the errors are the WER numbers.
Any suggestions/comments are much appreciated.
Thank you.

Something is really strange.
Hi Peter,
Out of curiosity, I tried to convert my original PageMaker document myself with my ID 7.5.3 Trial (I couldn't do it myself in the past, that's why I sent it to one of my friends, who has ID to do it), and I was able to convert the PM file into ID file, with only two font errors. The whole ID file looks fine to me.
Another strange thing is that those two missing fonts are in my PC (I am using Windows 7 Pro, and I created the PM file using its XP Mode with PageMaker). When I highlighted the texts that have the msising fonts, ID did show the correct fonts in its Text Identifier box and those fonts also are in the Font Menu (under the Type tab) of my ID.
I don't know if that's because I have rebooted my system overnight or not (I didn't reboot after updated to 7.5.3 since it didn't ask me to).
It seems that my ID has the mind of its own, sometimes it wants to work properly, sometimes not.
Very strange indee, don't you think?

Adobe InDesign CC 2014 has stopped working

So...I am trying to help our Marketing Manager with some problems with Adobe InDesign CC 2014. On startup of the program, more often than not it comes up with:
Adobe InDesign CC 2014 has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Windows doesn't do anything.
We have tried refreshing the preference folders as dictated by other members. No joy. I have uninstalled and reinstalled the whole Adobe suite (Photoshop, InDesign, Illustrator).
On occasion, InDesign does start up and there is a problem with text boxes. When a text box is moved or resized, copied, the text in the box disappears. It will only return if you select the text tool and hover over the box. It is not to do with snapping to grid lines, etc.
Can someone please advise on what we should do?

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Windows 8 - Photoshop CS5.1 crashes upon startup. Error message: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Hello!
I've had the student version of the Adobe Creative Suite 5.5 Design Premium software for several years now.
When I received my Windows 8 computer I installed the software with no issue.
Last week when I tried opening Photoshop I get the following error: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I deactivated and uninstalled the entire Creative Suite then reinstalled it. I am able to open the other programs, but still receive the same message for Photoshop.
What can I do?

I found the issue was with the Nik Filters I was using. The filters were messing with Photoshop's initializing. I uninstalled and reinstalled the filters and now Photoshop works like a charm.
It appears this forum is dead?!
Thankfully, I was able to troubleshoot on my own and figured out the problem...

Infuriating 'Adobe InDesign CC 2014 has stopped working error' has lost me a day. Just got dumped by chat support...

Hi All,
I've taken a few deep breaths before writing this to try and avoid a hugely frustrated rant.
To summarise; since early this morning my previously healthy version of InDesign CC 2014 has been unable to open, crashing at the 'Executing startup services...' stage with the error message 'Adobe InDesign CC 2014 has stopped working'. I worked on it all day yesterday and use it extensively every day more or less, this problem came out of nowhere overnight. I didn't do any kind of system update in the interim period. I'm using a HP Envy dv7 Notebook PC running Windows 8.
I tried as much as I could based on my own very limited knowledge and some forum searching. I re-installed the software. Did that again using the Adobe CC cleaner .exe file in between un-install and re-install. I uninstalled older versions of the software (which all worked fine - as does the rest of the Creative Suite software I have installed. I deleted extensions. None of this helped.
I then went looking for Adobe support and got a guy via Adobe's chat controlling my PC from afar and trying some much deeper technical stuff. After two hours he said that it was an OS issue, sorry... after a bit of dismayed pleading he said OK, I'll try one more thing and made me a new user with administration power, told me to login in to that account and try again. I did, it worked! But it's still broken on my main account and he disconnected in the few minutes I was gone and I now seem to be frozen out of chat help. HELP!
What does this mean? All CS/CC software seems to be working fine on my normal account apart from InDesign CC 2014. I have a huge file, now very close to being overdue, which I was working on in 2014 CC and can't be opened by older versions. The software works on this other account - so I guess I can work there short term. But how do I get it fixed on my main account?
Hopefully someone out there has the answer?
Thanks!
Luke

First, see Replace Your Preferences and do it for the original account.
If that fails to solve the problem, rename the two Adobe folders that contain the prefs in the user profile for that account and copy the folders from the new account where it works. You want to be sure you copy the folders, rather than merge the contents, so you must rename the old folders first.

"Adobe Media Core CS5.5 has stopped working"

Whenever I try to encode using the Quicktime-H.264 codec in Adobe Media Encoder, I get a crash that states "Adobe Media Core CS5.5 has stopped working". Also I have tried to encode using this codec directly within Premiere Pro with the "Export" button instead of the "Queue" button, but the encode doesn't progress and eventually locks up the application. I have downloaded the most current version of Quicktime, and have made sure that all of my Adobe products are up-to-date. Encoding with other Quicktime codecs such as "Animation" work, but the h.264 just will not.
What has me confused is that we just upgraded to new computers and did a clean install of CS5.5. Encoding with this codec works just fine on the old machines. Below you will see my system info as well as the error "Problem Signature". Any help to resolve this issue?
System info:
BOXX Technologies 3DBOXX W-8550
Dual Intel(R) XEON(R) CPU X5690 @3.47GHz Processors
48 GB RAM
NVidia 6000 GFX Card
NVidia Tesla C2075 GPU Core
Windows 7 Ultimate 64bit
CS5.5 Master Collection
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe QT32 Server.exe
Application Version:    5.5.0.0
Application Timestamp:    4e331700
Fault Module Name:    QuickTimeH264.qtx
Fault Module Version:    7.72.80.56
Fault Module Timestamp:    4f8f8abd
Exception Code:    c0000005
Exception Offset:    001f36bd
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

I'm getting the exact same problem on a similar but older system. I've reinstalled quicktime, and I'm about to reinstall CS6. Have you had any luck in getting this resolved?
Edit: I finally called Adobe support about it, and they seemed geniunely stumped as well.

CS5 trial has stopped working

CS5 trial does let me download the programme but when I open a photo on screen (which does open) I then get a box that informs me that - "Adobe Photoshop CS5 has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" My son installed the program and this is the first time that I have had time to play with it so I don't know if it was working when he first installed it - thanks for help

Another possibility is that your video drivers need updating. Visit the web site of the maker of your video card to get the latest.
-Noel

Illustrator CS5.1 has stopped working

Hi,
I just bought CS 5.5 and am having a lot of issues with Illustrator. I was working on a drawing and I was able to save it until I tried to change the colors on my lines and now everytime I try to save it the program says Adobe Illustrator CS 5.1 has stopped working and that windows is going to close the program. I am also having issues with certain documents, which when I try to print them the print dialogue box won't even show up. I've already tried uninstalling and reinstalling the program but it didn't fix any of the issues.
Any ideas on what the problem could be or how to fix it? I really appreciate any help!

First of all I would try and trash the Preferences.
Then check your printers, printer drivers and connection.
Also check your fonts.
And you might want to browse the Knowledgebase for help https://www.adobe.com/support/illustrator/

Adobe InDesign CS6.0 Has Stopped Working

My friend has converted some PageMaker documents with CS 4 in INDD format. I tried to open them with my CS6 but it kept
stop working with the following error messages:
Files that help describe the problem:
C:\Users\Thomas\AppData\Local\Temp\WERD2B.tmp.WERInternalMetadata.xml
C:\Users\Thomas\AppData\Local\Temp\WER2657.tmp.appcompat.txt
C:\Users\Thomas\AppData\Local\Temp\WER280D.tmp.mdmp
But if he saved them in InDesign Template (indt) format, I can open them without any problems.
So my question is: What's the difference between INDD and INDT formats besides the names are different? Why couldn't I open the INDD format files but no problem with the INDT files?
Any suggestions/comments are much appreciated.
Thank you.
PS: I just started using CS6 recently and still learning all the different tricks. I have to use CS6 since I still have quite a few PM files to be convered.

Hi Peter,
Thank you for your quick responses. I tried to open the files as a copy, but the same error came on. So we have converted all of the files into .indt and I was able to open all of them in CS6 without any problems.
I guess there's must be something in the original CS4 .indd files that are causing the problems.
Thank you again.

I NEED HELP, PLEASEEE! *(Adobe Photoshop CS5.1 has stopped working..)*

this keeps popping up everytime I try to load or start a new image into Photoshop.
Any suggestions?

jessned wrote:
REALLY!?? Don't think that's the issue? I just bought a brand new ACER quad core desktop TODAY, and downloaded CS5 twice, and keep getting the exact same error message each time I try to start a new file, or open an image. Has to be something wrong with the download, as it could hardly be a problem with the video card on a brand new system.
REALLY. It's a bit naive to think a new computer could have no bugs. But you can check yourself:
First, determine what video card do you have in that system, and what display driver version you're running.
Now go to the web site of the maker of the video card, follow their links to driver downloads, and see whether the driver you're running is the latest version they offer for your hardware and OS.
Assuming it's not (and it's almost CERTAINLY not), ask yourself why they would release an updated display driver if not to fix bugs.
I know it must be frustrating to have new gear and see it fail, but take the advice of the people here. Display driver updates fix many bugs.
-Noel

"cs5.5 has stopped working" in new sytem build

(I mistakenly posted this in the general forum section- can I delete that post?)
When scrolling through a 50 minute long nested sequence containing 2 layers( one turned off ) of 1920x1080 AVC-Intra 100 P2, cs5.5 crashes. The source footage is on an external eSata Lacie Raid 0 drive.
I had many an issue like this back in cs4 days with continual crashing with large files but dont remember the solution. I have tried a few searches on this forum but cant seem to navigate the search engine to find anything... This is a brand new system build so I may not have win7 tweaked properly? Thank you for any suggestions.
Operating System
    MS Windows 7 64-bit SP1
CPU
    Intel Core i7 @ 3.50GHz    45 °C
    Sandy Bridge 32nm Technology
RAM
    32.0 GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard
    Gigabyte Technology Co., Ltd. Z68XP-UD4 (Socket 1155)    34 °C
Graphics
    DELL 2405FPW (1920x1200@59Hz)
    Panasonic-TV (1920x1080@60Hz)
    2560MB GeForce GTX 570 (EVGA)    49 °C
Hard Drives
    147GB Western Digital WDC WD1500HLHX-01JJPV0 ATA Device (SATA)    28 °C
    625GB Western Digital WDC WD6401AALS-00L3B2 ATA Device (SATA)    33 °C
    625GB Western Digital WDC WD6401AALS-00L3B2 ATA Device (SATA)    36 °C
    313GB Western Digital WDC WD3200KS-00PFB0 ATA Device (SATA)    35 °C
    1954GB eSATA-2 LaCie 2BigQuadr SCSI Disk Device (SATA)
Optical Drives
    ATAPI iHAS124   B SCSI CdRom Device
Audio
    Realtek High Definition Audio

I deleted your other post.
I also made a change so that your problem.jpg shows on this page.

InDesign CS5 has stopped working

I have InDesign CS5 (creative suite premium, ME version) on Windows 7, everything was working well when InDesign stopped working. I can't open the program or any InDesign files. I get this error message:
"adobe InDesign CS5 has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
i have tried re-installing the program and it doesn't help.
does anyone know of a solution - i'm desparately working against a deadline.
thanks

No doubt.
I'm not sure what else to try, except do it again. Make sure before installing again that you are logged in as an administrator and that User Access Control is turned off. I'd also run the configuration utility and turn off any non-essential startup programs an services, especially anti-virus, anti-malware, browserhelpers and toolbars, messengers, iTunes, and third-party firewall.

"Adobe Flash CS5 has stopped working" error anytime i do anything - HELP PLZ!

Hi there,
I have used Macromedia Flash MX for many, many moons. Finally, when I got Windows 7, I was VERY excited to get updated on MX and move to Adobe Flash Professional CS5. However, i have never once been able to use this program, as it crashes pretty much every time i try to do anything. However, since my upgrade, i've noticed a lot more crashing in MX as well (i still have it installed on my old HD and have been using it to build videos rather than CS5 since it crashes less frequently). Now, i'm at my wit's end. I get the above error message when i do pretty much anything, but most recently it's EVERY time i try to select all unused files from the library. The error message i get in MX is "Flash 6.0 r25 has stopped working," but it's the same exact problem in the problem signature as CS5's:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Flash.exe
Application Version:    11.0.0.485
Application Timestamp:    4badda9d
Fault Module Name:    Flash.exe
Fault Module Version:    11.0.0.485
Fault Module Timestamp:    4badda9d
Exception Code:    c0000005
Exception Offset:    005c0478
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
If i try to select "Check online for a solution," in MX it just kills out of the program, but in CS5 it gives me a second error before killing out:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Flash.exe
Application Version:    11.0.0.485
Application Timestamp:    4badda9d
Fault Module Name:    ntdll.dll
Fault Module Version:    6.1.7601.18247
Fault Module Timestamp:    521ea8e7
Exception Code:    c0150010
Exception Offset:    0008482b
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    2865
Additional Information 2:    2865b1bb537c4d5e61b79207bc968f0a
Additional Information 3:    2116
Additional Information 4:    2116da8c99f9527466231198673244ae
PLEASE tell me there's a way to fix this. I've tried everything I can think of and have to get this video done in the next few days!!!! I would love to be able to start using CS5 and ditch the ancient MX on my slaved drive, but I can't get CS5 to work!
Thanks.

3. (Windows) Disable Compatibility Mode.
   For information on compatibility mode, see Using Windows 7 or Vista compatibility mode.
Windows Compatibility Mode can cause errors to occur with Adobe Creative Suite products. To disable it, do the following:
Navigate to C:\Program Files\Adobe\[application name].
Right-click the product application file and choose Properties.
In the Compatibility tab, deselect all options under Compatibility Mode, Settings, and Privilege Level.
Click OK, and relaunch the Adobe Creative Suite 5 product.
4. Disable startup items and services.
   Applications running in the background can prevent Creative Suite 5, CS5.5, and CS6 products from launching. For instructions on temporarily disabling these items, see the following documents:
Disable startup items and Services (Windows XP)
Restart Windows in a modified mode (Windows 7 and Windows Vista)
Start the system in Safe Boot mode (Mac OS)
5. Log in using a new local administrative user account.
   A new local administrative account can rule out network policies, corrupt profiles, and incorrectly setup administrative accounts as the cause of a failed launch. To create a local administrator account, see the following:
Windows XP: Choose Start > Help And Support and see the article "Add a new user to the computer," or contact your system administrator.
Windows Vista/Windows 7: Create new local administrator account (Windows Vista) (kb404912)
Mac OS: Creating and modifying user accounts on the Apple support website. This video demonstrates the procedure to create a Standard user account. To create an Administrator account, select Administrator in the New Accounts menu.
6. Delete all Adobefnt*.lst files
Search for and delete all copies of the AdobeFnt*.lst file that you find on the hard disk:
(Mac OS) In the Finder, choose File > Find (Command + F).
(Windows XP) In Explorer, click the Search button (Ctrl+F).
(Windows Vista/7) In Explorer, use the search box in the upper right (Ctrl+F).
Type Adobefnt*.lst and then click the Search icon. If you have more than one hard drive, only search the system (OS) drive.
(Windows XP Search Assistant) Choose All Files and Folders. Under More advanced options select Search System Folders, Search hidden files and folders, and Search subfolders.
Click within the search results. Choose Edit > Select All, and then drag the selected files to the Trash (Mac OS) or Recycle Bin (Windows).
(Mac OS) Choose Finder > Empty Trash.
Restart the application.
If an Adobefnt*.lst file becomes damaged, it can cause the application to crash, freeze, or quit when you try to start it. Adobefnt.lst files (for example, Adobefnt10.list for InDesign) are font cache files that Adobe applications use to quickly gather and store information about available fonts. If you delete or rename an Adobefnt.lst file, the application re-creates it the next time you start the application.
7. Troubleshoot font issues.
Remove or disable nonessential fonts and then restart your Creative Suite application. See:
Reduce the number of active fonts (Windows XP)
Reduce the number of active fonts (Windows 7 and Windows Vista)
Troubleshoot fonts (Mac OS)
8. (Windows) Update your video card driver.
Download the latest driver from your video card manufacturer's website or contact the manufacturer for an updated driver.
9. Search the knowledgebase for errors.
Search the Adobe knowledgebase for any errors that appear:
Go to the Adobe Support website and choose your product from the Select Product Support Center menu.
Type the error into the search field and click Search.
Note: Omit file paths and registry keys from the search string.
10. Run the Adobe Support Advisor.
The Adobe Support Advisor is an AIR app that helps identify and resolve installation issues. It can also assist with errors that occur when AMT is running. For more information, see Using the Adobe Support Advisor (kb405816) and Troubleshoot launch errors using Creative Suite launch logs (cpsid_83478).
11. Perform system troubleshooting steps
Follow the steps in Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS (cpsid_82414).

Need advice - "Adobe photoshop CS5 has stopped working" upon startup

Hi All,
Hopefully someone can assist me with this as this seems to be a fairly common problem.
Basically, upon starting up PS it comes up with the error message:
"Adobe Photoshop CS5 has stopped working..."
I'm just working off a surface pro 2 with 256gb ram, i5 processor (I think)
I’ve installed no new drivers of late and not undertaken any system changes that I can think of that would affect the program.
Funnily enough it’s the same problem across all the adobe suite e.g. illustrator and indesign both won’t start up (illustrator has the same message whereas indesign’s error message mentions that it requires a certain amount of free disk space).
Hopefully that is enough info. Please ask if there is anything else that you would need to know in order to ascertain the problem.
For reference here is the excerpt from the windows error log:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b6004cc
Exception code: 0xc0000417
Fault offset: 0x000000000009376c
Faulting process ID: 0x1694
Faulting application start time: 0x01d0057849e658d6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\amtlib.dll
Report ID: 8ca8884a-716b-11e4-8279-501ac50d5549
Faulting package full name:
Faulting package-relative application ID:
Fingers crossed someone can help as I’m at the end of my wits here (my laptop died recently leaving me my tablet to finish some artwork for a deadline and now PS etc won’t work leaving me with nothing!).
Cheers
Scott

My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

Branched: 'InDesign CS5.5 has stopped working'

Similar Messages

Maybe you are looking for