Brand new 13" rMBP (mid-2014) doesn't wake from sleep after a few hours

Hi,
I have brand new, mostly untouched, 13" rMBP running Mavericks (10.9.4) that crashes during sleep. If I close the lid and leave it for more than a few hours, I have to do a force shut down by holding the power button for a few seconds and turn it back on again.
I've already followed the advice of this article: OS X: When your Mac doesn't sleep or wake and have called Apple Support, who did nothing but read the article to me.
I have:
- reset the System Management Controller
- restored all defaults in Energy Saver preferences
- booted into Safe Mode to verify disk (unsure of whether or not this was effective at all)
In my Console, I am getting a line that says "com.apple.message.signature: Platform Failure"
According to this other thread - MB can't wake up from sleep anymore - it seems like it might be a hardware failure. Can anyone confirm this and/or advise on possible next steps?
Thanks.

If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Similar Messages

  • Macbook doesn't wake from sleep (bluetooth)?)

    My new aluminum macbook has been perfect aside from ...
    I bought a new bluetooth mouse and every so often my macbook doesnt wake from sleep. I have read some other bluetooth bugs, is there a workaround? I have been purposely disabling bluetooth before sleeping now and it has worked, but is there a more elegant workaround?

    It was the Bluetooth setting. Here is how I fixed it:
    http://discussions.apple.com/message.jspa?messageID=8433297#8433297
    Joe

  • MB Air mid-2011 won't wake from sleep 1/10

    My partner has a mid-2011 MB Air custom build with i7.
    One in ten times it will not wake from sleep. You have to hold toe power button to restart it or use the option to automatically restart in System Preferences.
    This is the 2nd MB Air. The first one had a similar symptom, though it was much more prevelent and there were other odd problems. Apple care replaced it.
    This system was not restored, I used the clean install that was provided on it, reinstalled apps, then piped data back form my backup.
    I have this feeling (i can't explain) that it's something to do with accessing the internet for checking program updates or something.
    This morning when it happened, the reboot showed two symptoms. 1. the screen was zoomed at the login prompt so I had to Ctrl+2 finger swipe down to get to normal. 2. when the MB Air logged back in there was a prompt being displayed for an app that was at the end of it's trial period.
    It has rebooted with screen zoomed before, but usually there is no other clue of something that failed.
    Parallels 7 is on the MB Air and a Windows XP VM. Though I know for certain not wake from sleep has occurred even when Parallels, and Windows XP VM are not loaded.
    Anyone have a suggestion or similar experience?

    Thanks for the tip/resolution!

  • I bought a brand new MacBook Pro Mid 2014, and my battery cycle count is on 2!!

    As I said on the question, a brand new MacBook Pro I bought recently which I haven't even put on charge yet already has a cycle count of 2!
    I'm just curious if this is normal and I want to make sure that I received a brand "new" one not a refurbished one.
    Did anyone else order a new laptop and have cycle charge of 2 or more and is this normal or not?

    The factory charges the battery, one cycle, they may then test that particular MacBook Pro as part of the production testing and it ends up with another cycle.  Two cycles is not something to worry about.  If you bought the unit from an Apple store or directly from Apple, it will not be a refurbished MBPr unless they specifically said it was.  They don't do things like that.

  • Mac mini doesn't wake from sleep

    My mac mini (with the super drive) doesn't come back all the time on a key press after going to sleep. I have to shut it down and start it again. I am using Lion.

    Have you done a PRAM reset, CMD+Option+p+r...
    http://docs.info.apple.com/article.html?artnum=2238
    Intel-based Macs: Resetting the System Management Controller (SMC)...
    http://support.apple.com/kb/HT3964
    SMC is the System Management Controller that handles Sleep, Wake, & other things!

  • Video iPod Doesn't Wake from sleep

    My Video iPod seems to have a weird issue. Ever since i got it in december, occasionally i wouldnt get any response from the ipod when i tried to wake it up flipping the hold switch on then off and pushing each button on the click wheel. even when i plugged it into a firewire or usb cable, it wouldn't wake up.
    back then i just let it sit for a few minutes and i'd try again and it'd work perfectly fine. the problem wasn't that reoccurring back then, so i didn't worry too much.
    recently i updated the ipod with 1.1.1 firmware, and the ipod seems to be running a whole lot smoother than it did before. the only problem is that now when it goes to sleep, it never wakes up. not when i plug it in, not when i push buttons, not when i flick the hold switch. i found out that i can turn it on again by resetting the ipod (flicking the hold switch, then holding select and menu) but my ipod takes a good minute to turn on, and this is hard on the battery.
    i know i could try restoring the software on the ipod, but that would erase the 15 GB i have on the ipod, and with my USB 1.1, it could take over a day to put it all back on. is there any other solutions that anyone can think of that wouldn't require me to completely start over?
    thanks,
    david

    Trying everything I could on the Apple support site besides restoring the iPod, I let the battery drain completely. Now the iPod will not turn on AT ALL. I left it plugged into a wall charger all night and day, and still nothing appears on the screen. I've pushed every button, tried resetting it. I get nothing.
    What are my options now?

  • Macbook air doesn't wake from sleep

    Since upgrading recently to Snow Lion my late 2010 Macbook Air won't wake from sleep mode. I have a second monitor. After sleeping I hbave to hit the ctrl-alt-power to get it to boot up which is does as a normal cold start. I have power sleep turned off. Ideas?

    Later today I disconnnected my 17 inch monitor and put the mAcbook Air to sleep from the Applpe menu. 1st thing, it didn't want to go to sleep. Finally it did. About 3 hiours later I opened the lid or hit space (I forget which) and the screen lit up to where I had left it.
    That woukld seem to suggest that somethihng is going on with the monitors preferences, or whatever, as before updating to Mountain Lion I had no sleep problems. What now? Reinstall Mountain Lion or?
    TIA, BIll

  • Mac Mini doesn't wake from sleep, stays black.

    I recently purchased a Mac Mini at the Apple store. I'm using an Apple bluetooth keyboard and trackpad. Problem is, when the mini goes to sleep, it won't wake back up. Nothing I can do apart from a hard restart by pressing the start button will wake the computer up. I don't know what to do to fix this. Is it something in settings?

    Have you done a PRAM reset, CMD+Option+p+r...
    http://docs.info.apple.com/article.html?artnum=2238
    Intel-based Macs: Resetting the System Management Controller (SMC)...
    http://support.apple.com/kb/HT3964
    SMC is the System Management Controller that handles Sleep, Wake, & other things!

  • Windows 8.1 on 13" rMBP Mid 2014 unusable. Slow, choppy audio/video

    I've installed Windows 8.1 Pro on my new 13" rMBP Mid 2014 and it runs terribly slow. The mouse movement is choppy and I can't even listen to music, which is horrible. The computer often as if it's running at 100% capacity - even though it's almost idle. If I click a link or press a button the audio track skips and does so randomly, too. On OSX it runs at least 10 times as well/flawless. I saw that some people said Retina laptops are slower with Windows because of the screen, but I'm not even using the Retina screen. I am on a external monitor with a disabled screen.
    Check out this DPC Latency Report:
    Troubleshooting attempts:
    - I've checked if there's an update for the audio drivers available and just reinstalled the current one.
    - I've reinstalled the newest Boot Camp Support Software.
    - My OSX version (the one before Yosemite) is fully updated.
    - I've disabled many devices in the device manager (network, audio, sound, etc) to see if it's a faulty driver, but couldn't find it.
    Do you also have similar problems with Windows 8.1 on the newest MBP? What can I do to fix this?
    Thanks

    On an older 13" 2012 MBP with Intel HD4K. (and an SSD - if there are no paging/swapping issues otherwise), it shows

  • Brand new macbook pro and it doesn't have garageband on it?

    i recently brought a brand new macbook pro and it doesn't have garageband on it? do i have to do something to get it? i think it was on here but now its gone?
    i have imovie and iphoto

    If you haven' tried, look in your Applications folder because according to Apple GB comes pre installed.
    http://store.apple.com/us/browse/home/shop_mac/family/macbook_pro
    If it's not in your Applications folder launch the App Store.
    Locate the GB app.
    Instead of the price just under the GB icon on the left see if it says:  Install

  • Just to clarify, I am running Mac osx 10.4 and I am trying to sync a brand new I pad 2 I did NOT buy from apple.  Do I need to downloand Mac Osx 10.5 or higher to activate this Ipad 2?

    Just to calrify, I am running Mac OSX 10.4 and I am trying to sync and brand new Ipad 2 which I did NOT buy from Apple and my I tunes does not recognize the device when I plug in the USB cable.  Is this because I need ot downloand OSX 10.5 or higher?  Thank you

    I believe that we were involved in this discussion yesterday.
    http://www.apple.com/ipad/specs/
    Yes you mst be running 10.5.8 or higher. From the Apple iPad technical specs.
    Apple ID (required for some features)
    Internet access5
    Syncing with iTunes on a Mac or PC requires:
    Mac: OS X v10.5.8 or later
    PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
    iTunes 10.5 or later (free download from www.itunes.com/download)

  • Just bought a brand new ipod nano and downloaded an audiobook borrowed from the local library.  The book is there and playing but, I cannot hear anything.  What am I doing wrong?

    just bought a brand new ipod nano and downloaded an audiobook borrowed from the local library.  The book is there and playing but, I cannot hear anything.  What am I doing wrong?

    Does the same file play normally in iTunes?  Do other audiobooks play normally on the iPod?
    How does "borrowing" work?  Does it require use of another app, other than iTunes, to get it on the iPod?

  • I'm booting from a new LaCie Thunderbolt SSD and it won't wake from sleep.

    As my boot drive I have a new 1TB LaCie Thunderbolt SSD Disk. It's connected to a 27" 2.7 GHz Intel i5 iMac (mid 2011). I'm running OS X 10.8.2. Nothing else is connected on Thunderbolt.
    Everything runs fine and very fast, with the one exception of not waking from sleep.
    When I try to wake it up, the screen illuminates and the desktop is not completely frozen: I can drag windows around, but I can't open applications or do anything with the Finder. I get a spinning beachball if I move the cursor over the menu bar at the top. The only option is to restart.
    I've contacted LaCie and they say their devices are "storage devices" and not "system drives". Yet I've been running my system from a 1TB LaCie D2 for at least a couple of years. I pointed out to LaCie support that nowhere on the box does it say their devices are for storage only.
    Any suggestions?

    @Kappy - not the most useful of replies mate to be honest.After all, there is a strong possibility that this has everything to do with the way OS X and the thunderbolt interface handle wake from sleep states.
    @kbrine:
    I am having exactly the same problem but with slightly different hardware:
    iMac 27 (mid-2011) with Mountain Lion 10.8.2
    Booting from a Crucial M4 SSD in an OWC SATA enclosure connected to a Lacie eSata thunderbolt hub (which is connected to the iMac).
    In normal use the drive is super fast and works really well.
    But my problem is exactly as you describe, put the machine into sleep, and on wake everything appears to come back ok however you can't open apps from the dock and the spinning beachball appears. You can't do anything else and you have to reboot.
    Now the interesting thing is that if I put the machine to sleep and then wake it up again within 1 minute everything works perfectly. After a longer period of time - and I'm presuming when the energy saving profile moves to a deeper sleep state (I don't know for sure so speculation from me here) - I get the problem we are having and I have to reboot.
    Here's what I've tried so far:
    Updated my SSD to the latest firmware.
    No firmware updates available for the OWC enclosure nor the Lacie eSata hub (at least, not that I could find)
    Turned off bluetooth (others on this forum had a problem with BT interfering with Thunderbolt displays coming back on after sleep)
    Turned off 'Automatic Brightness Adjust' (again, based on Thunderbolt Display problems that others have reported)
    I've tried out AutoEJECT and Jettison apps that unmount all external drives and re-mount them when waking from sleep. They've made absolutely no difference. Save yourself a few $$ and don't bother buying them from the App Store.
    I've tried unplugging and re-inserting the Thunderbolt cable connecting my eSata hub to the iMac. No effect.
    And that's as far as I've got. There are only two things left for me to try:: disable 'Power Nap' which - apparently - can also cause problems with Thunderbolt devices during sleep. But I'm not confident with that being the solution. Turn the power off to the Crucial M4 when the problem occurs and then re-power it in the hope that it causes some sort of refresh of the connection to happen. Again, not sure that's a good solution either as I don't want to be powering down my SSD every time I bring the iMac out of sleep!!!
    So I too am open to ideas and opinions on what might be causing these wake-from-sleep problems arising when Mac OS is booted from an external thunderbolt drive.

  • A few thoughts and experiences after a few hours using my new ThinkPad E440 with Win 8.1

    After waiting 36 days for my new ThinkPad to arrive, I guess I'm just "eh" about it after using it some. Here are some of my thoughts, opinions, and experiences I've had after using it for a few hours... Hope this helps other people.
    I should not be surprised because I read all the reviews, but the touch pad really sucks. I hate everything about it, the way it clicks - it's so loud and clunky! - and it's insensitivity (and I adjusted this to be more sensitive). Thank goodness for the track point. I love that thing.
    The touchscreen stopped working after a few hours of use. After I rebooted it came back. Is this a bad omen? Or did I inadvertantly turn it off? Is that even possible? I am new to Windows 8 so anything is possible.
    The touch screen, when it's working, is not very responsive. It's MUCH LESS responsive than my Samsung Galaxy Note 2 Android phone or my LG G Pad 8.3 tablet. This is very disappointing.
    I ran the hardware scan that is in the Lenovo Solution Center and got a warning under the category "Local Connection Test". I looked at the list of System Events and it's very long. The first application error event name is MpTelemetry. Response is "Not available". The next one is "PnPRequestAdditionalSoftware". Response is "Not available". And the list goes on and on and on for pages. I have no idea what to do about this or what it means.
    Also in the Lenovo Solution Center, under Software, there is a Critical Alert that says I never updated Windows. But I did when it prompted me to while it was first booting up and it was updating and installing things. Where it says "To update your operating system, you must run Windows Update", I click on the Launch button and it takes me to Windows Update where it says No Updates are Available. Go figure. It also says there have been 9 Windows updates made to the computer. I guess I'll have to just always ignore that Critical Alert.
    In the system tray, it says "ThinkPad OneLink Dock Detached!". I don't have a dock... So, yes, that's true, it is detached.   I'll have to hide that one.
    I realize there is a Lenovo Recovery Partition on the hard drive but I would really like to create a set of recovery disks before I start customizing this thing, installing apps, and moving my files over. I can't find anything that tells me how to do it. Under the control panel, there is the Recovery icon. The only choice there for creating recovery media is to create a Recovery Drive, not disks. I'll post a separate item to get information on this.
    On the positive side, I have had it in my lap the whole time and it's not gotten too hot for my legs. That's a big improvement on my old Toshiba Satellite Pro.
    This locating the Fn key to the left of the CTRL key decision must have been made by someone smoking crack. Why would anyone in their right mind want to do this? We've had the CTRL key on the outer left edge like, FOREVER, why move it now?? This will be something that will take me a long time to adjust to - if I ever do. I use the CTRL a lot for cutting, pasting, and formatting things in Excel and Word. It's going to be a battle. I wonder if any software exists that allows you to redefine the keys? Speaking of location of keys, I keep hitting the Page Down key when I want the Page Up key. I'm used to the Page Up key being above the Page Down key instead of to the left.
    After being told here in the forum that the fingerprint reader was not an option in the US I am pleasantly surprised to see one on my new ThinkPad.
    I use the right-click on my mouse often. For example, to open a link in a new tab instead of switching to the new URL. For some reason, when I click on the right part of the touch pad when the mouse is located over a link, it just opens the new URL instead of giving me options for opening the URL. I'll have to figure this out.
    So anyway, I guess that's more than a few things... hope this is useful to someone...

    You can change FN and CTRL key in the BIOS

  • New macbook pro wont wake from sleep

    Hi everyone, I got the new macbook pro 15 inch with retina display about a month ago, the problem is it will not wake from when the screen goes to sleep, not all the time but enuff for me to want to throw it out the window, when it is in sleep mode i go to touch the touch pad then the keybord lights up like its about to work then dies and i end up tuning the computer off from the off button.
    I have been on the phone with apple for many hours and its doing my head in and losing my mind and they have done a re set, a re install and also after that didnt work we wiped the computer and downloaded the software directley from apple and started fresh again " AND STILL DOES NOT WAKE FROM SLEEP " i have taken it back to jb hifi where i got it from in Liverpool westfields and they said sorry we cant help you and apple are saying you have to take the computer to apple and leave it with them for a few weeks, very hard for me as i use the computer everyday to run my business and i feel ripped off big time they should replace it straight away.
    Has anyone had this problem before ? any ideas ? thank you very much for you time.  Dave

    Apple has replaced systems for others after several tries at repairs have failed.  Find an Apple Authorized Service Provider and take it in for service, as Apple support directed.  Apple would have replaced the system outright in the first 14 days of ownership. After that, you need to give them the opportunity to repair it under warranty. 
    Since you use it for business, have you asked if the Apple Authorized Service Provider can provide a loaner? Or considered renting one for the short period it would be repaired? Or talked to the Apple Authorized Service Provider about expediting repair?

Maybe you are looking for

  • How to create user in Express database through express command

    Hi In our application we need add/delete new user to the OFA. Is there any way of doing this through the automated express.? Is there any Express command to add new user ? If so,Please let me know how to do that. Thanks Murugesan

  • AGL Rendering over entire window (titlebar, etc...)

    I am using Carbon/AGL to render some textures to a Cocoa window. When the rendering first begins, the texture draws over the entire window covering the title bar, the red, green, and yellow buttons, and the resize triangle. All of these controls stil

  • Problem with SAVE_TEXT Usage

    Hi, I'm starting a new thread because this is a different issue than my original problem. I am using our BW system to save texts.  Calls to the function return with sy-subrc=0.  However, no data is added to STXH and STXL. We have never before saved t

  • Inner class a composite data structure

    I am currently working with a small project for my school. Since a class is a combination of data and functions, I consider a class as a data structure and when I use an inner class within a main class, I am combining two data structures and so it is

  • Person assignment with workforce planning

    Dear All, I plan activity for one day 8 hours & assigned person to activity in CMP2 & distribute work for same day & for same hours, when i assign same person with diffrent activity with diffrent project with in CMP2 system not showing any message wi