Brand new 20" iMac won't recognize Ethernet cable - can't get online

I just got my iMac and cannot get the ethernet cable to recgonize. I know it works b/c I'm using it this very moment to type this on my Powerbook. When I plug it into the PB, I get the yellow,then the green once it connects. However, when I plug it into the iMac, I get nothing. I thought maybe I needed to configure Built-In Ethernet, but it won't let me select configure or connect. The assistant won't recognize it either. I posted in the Tiger forum mistakenly, but thought this forum would be more appropriate. This is what I posted (for more detail):
I just unboxed my new iMac and can't get on the internet (I'm on my powerbook). The problem is this; in Network, it says "The cable for Built-In Ethernet is not plugged in." Only, it is. Can't be the cable b/c that's the cable I'm connected with right now. So, I go through "assist me" and when I click on "Assistant" it takes me to the Intro page where I'm supposed to give a Location Name. I do this, calling it "home." The ver next screen, after clicking "continue" takes me to "How do you connect to the internet?" The problem here is that, of the 5 options, only one is selectable. Airport is the only one that can be selected?? "I use a telephone modem to dial my ISP" as well as "DSL Modem/Cable/Lan" are all greyed out..they cannot be selected. I use an ethernet cable. Why is this not able to be selected? It's very frustrating. I've turned off Airport and Bluetooth, yet I still cannot check any of these. I need to check "I use a cable modem to dial my ISP" but I can't b/c it won't allow me. Can anyone help me here? I can't use my brand new iMac and it's kind of a bummer. I thought these things were plug and play? Thank

Well I tried that and nothing. I'm completely stumped. I have no idea why this is happening. And it's weird b/c, everytime I'm jumping back on here, I'm just unhooking the ethernet cable from the iMac and plugging it into my PB. And, nearly immediately, i'm up and running, connected with the PB. How can it work on the PB and not on the iMac? And why would those options be grayed out on the iMac? It's like it just refuses to let me check them and/or configure. That is very weird.

Similar Messages

  • Help! New iMac won't recognize ethernet cable and can't check it

    I just unboxed my new iMac and can't get on the internet (I'm on my powerbook). The problem is this; in Network, it says "The cable for Built-In Ethernet is not plugged in." Only, it is. Can't be the cable b/c that's the cable I'm connected with right now. So, I go through "assist me" and when I click on "Assistant" it takes me to the Intro page where I'm supposed to give a Location Name. I do this, calling it "home." The ver next screen, after clicking "continue" takes me to "How do you connect to the internet?" The problem here is that, of the 5 options, only one is selectable. Airport is the only one that can be selected?? "I use a telephone modem to dial my ISP" as well as "DSL Modem/Cable/Lan" are all greyed out..they cannot be selected. I use an ethernet cable. Why is this not able to be selected? It's very frustrating. I've turned off Airport and Bluetooth, yet I still cannot check any of these. I need to check "I use a cable modem to dial my ISP" but I can't b/c it won't allow me. Can anyone help me here? I can't use my brand new iMac and it's kind of a bummer. I thought these things were plug and play? Thanks.

    I went and checked logs. Now, I'm not exactly sure what it means, but this is what it shows in the console.log:
    Mac OS X Version 10.4.10 (Build 8R2218)
    2007-09-28 08:15:33 _0400
    2007-09-28 08:15:34 SytemUIServier [80] lang is:en
    Sep 28 08:15:43 cory/System/Lybrary/CoreServices/mcxd.app/Contents/MacOS/mcxd:
    MCXD.initializeDirectoryServices: Unabe to get the ethernet address
    So, I'm curious about that last line. I'm completely stumped. I'm going to have to call apple care. I plan to speak with my IT guy who installed my SW to see if there's any pref's or something that my agency puts on the agency computers that would maybe be doing this. He said he'd be doing a "build" on my machine so that I had that same software I have at work, so I could work from home. Don't know how that could cancel out my ability to select Ethernet in my Network Port Configurations, but who knows.
    I'm just bummed I have a new computer and can't get it up and running.

  • Laptop Won't Recognize Ethernet Cable

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    jsteele5 wrote:
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      Device ID:          0x16b4
      Subsystem Vendor ID:          0x14e4
      Subsystem ID:          0x16b4
      Revision ID:          0x0010
      Link Width:          x1
      BSD name:          en0
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