Brand new 30 GB iPod frozen

I followed the steps...installed the software and plugged in my brand new iPod which was functioning before I plugged it in but then it TOTALLY FROZE and has been this way for three hours. I have tried to reset my brand new iPod about 20 times but nothing seems to help it from being frozen on the menu page. I have read others have had this issue but resetting is not helping me...help, help, help please? I was so stoked when I opened this gift but now I am soooo sad!!!

Sadgirl
Welcome to Apple Discussions.
Do you mean you plugged it into your computer or into an electrical outlet?
If into your computer, were you using USB?
Have you made sure that the hold switch is in the off, rather than on, position? This might be the source of your problem.
Hope this helps.

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<Edited by Moderator>

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iTunes7 & 5th gen iPod updating - is this possible solution? (winXP)
Posted: 14-Sep-2006 03:30
Reply Email
Downloaded iTunes 7 and you've gone through the 5 R's until your red in the face?
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