Brand new 4th Gen. iPod shuffle. not recognized as a device.

Hello, I am trying to set up my brand new iPod shuffle (4th generation) and when plugged into a computer get nothing.
So far I've tried: uninstalling and reinstalling iTunes
     -tried on 3 different computers
     -tried using different USB drives in case one was not recieving power
     -went through the troubleshoot page and still nothing
     -tried to reset iPod by unplugging, turning off for 10 seconds and restrating
Still nothing! Please help!!!

If the light does not come ON when you connect, that means the shuffle is not seeing a connection, either for data or for power. So it's probably not a software-related problem on the computer (such as something related to iTunes or an OS setting). Make sure you have inserted the plug on the USB cable completely into the shuffle's headphones jack. The fit can be tighter than expected, especially when it's brand new.
http://support.apple.com/kb/ts3572
If that does not help, since you tried different computers and confirmed the USB port is working with an external drive, the cause is probably not a faulty USB port on the computer. That leaves a faulty USB docking cable or a problem on the shuffle as the most likely cause.
If you have an Apple Store nearby, and you should make a reservation at the store's Genius Bar, and take your shuffle (and cable) there.

Similar Messages

4th Gen iPod Shuffle, not recognized by my Macbook Pro

background:
bought an ipod shuffle 4th Generation 2 days ago,
syned it with my macbook pro/itunes
everything was fine. got my music on there, i did noticed once or twice a window popped up saying i disconnected my ipod shuffle without ejected (i did not)
now get rid of possible solutions i have already checked for:
ipod was always full connected on the headphone jack, clicked everytime, USB was always secured into my macbook as well
itunes has the latest version
updated my ipod shuffle immediately after getting it
macbook pro is updated with the latest mountain lion OS
tried resetting my ipod
tried resetting my ipod while still connected to my computer

There is no Finder access to an iPhone 4S or other iOS device.
(79999)

HT1386 I just reinstalled my windows operating system and decided to put on windows 8. After loading all of my music back into a freshly installed itunes, my 4th gen ipod is not recognized by itunes. My 1st gen ipod nano works with no problem. Help!

reinstalled my windows operating system and decided to put on windows 8. After loading all of my music back into a freshly installed itunes, my 4th gen ipod is not recognized by itunes. My 1st gen ipod nano works with no problem. I can eliminate any problems with the cable and connection.
I've stopped and started the service, and also have performed cold reboots.
Nothing seems to have helped the situation.
Help!

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?
The iPod Classic uses different drivers than the Nano

How do I fix the sound on my brand new 4th gen iPod touch?

I recently ordered a refurbished 4th gen iPod touch and it arrived today. Everything seems to be working fine except the sound. I'll play a song or video and the sound will either come on for a couple seconds sounding distorted, or not come on at all. I've already restarted the iPod a few times and am currently trying to restore it. Is there anything else I can do to fix it?

From speaker?
From headphones?
From both?
Tried another pair of headphones?
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem.

4th gen ipod shuffle not recognised in windows

I have just bought this ipod shuffle new 4th gen and cannot get windows vista or xp to recognse it. The cable is pushed in fully and have tried changing ports but still no connection. Have also tried turning on and off etc but no luck. Any suggestions?

I finally exchanged the shuffle for a replacement which worked perfectly.

2nd gen iPod shuffle not recognized by Yosemite or iTunes 12

I just connected my iPod shuffle (2nd gen) into my macbook for the first time since the update to Yosemite and iTunes 12. Right when it's plugged in the iPod only blinks orange three times, then doesn't blink or light up again. It doesn't show up in iTunes or in the finder. It also doesn't show up in the USB devices on the system report. It charges when plugged into a wall-USB charger, but isn't recognized at all by the mac. Also, I'm using the factory mini-dock that came with it, which I believe to be in perfect working condition.
I know they're cheap, but I've ran thousands of miles with it and I've grown attached to it. I've spent more time with it than most of my friends...
I'm afraid the new ones might not be as amazing as this one.
Although it is still useable, I really need some fresh music on there as my runs are beginning to get boring.
It has always connected fine with no issue, which leads me to believe its a Yosemite issue (maybe apple is trying to weed out the old iPod fossils still roaming about). But, it may just be a coincidence that it stopped working just after the update. ...Maybe my iPod is just toast. Any suggestions would be greatly appreciated! Thanks in advance!!!

Hi
I had the same issue with my Late 2009 Mac mini running Mavericks and iTunes 12. When I connected my 2nd generation iPod shuffle it would blink amber once then do nothing. This seems to be a common problem with the iPod shuffle and newer versions of Mac OS X (10.6 and up) and iTunes albeit with somewhat varying symptoms but the same overall problem syncing the iPod with iTunes.
The predominant go-to solution is to give the iPod more power by either connecting the iPod directly to a USB port on the Mac or by disconnecting all other USB devices. On paper this makes sense.
What worked for me, however, was the opposite. After trying to solve this problem for hours (weeks, months), I had success ONLY after adding a low-powered 4-port USB hub to the chain between the iPod and the Mac. I suspect this had the effect of throttling the power supplied to the iPod from the Mac. I was able to perform a restore on the iPod then sync my music over.
I can't tell you much about the USB hub except that it is running at USB 1.1 speeds (12 Mb/sec). In theory a USB 1.1 extension cable should also do the trick. You might even be able to use the USB hub in old wired Apple USB keyboard. I will attach a photo of the hub I used to this post for greater clarity.
I really hope this helps.

4th Gen iPod Shuffle not detected by Windows(7)/iTunes

Hi,
I have an iPod Shuffle 4th Gen (I believe it's a 2GB). I use windows 7.
I'm having an issue where Windows and iTunes cannot detect my iPod shuffle.
It was working fine, then I did a restore and set it into manual handling. About 30 minutes later, I heard a USB device get disconnected from Windows (it played the USB disconnect sound/tones over my headphones). Now, upon plugging it in to ANY USB port, it does not appear.
I've looked at several articles/troubleshooting pages, and none seem to have resolved this issue.
I also noticed that when plugged in, it slowly flashes a green light (no orange light comes on at all). I was concerned there was an issue with power, but upon turning the device on, I get an automated message saying to add music to the device before it turns itself off.
Any thoughts would be welcome.
Thank you.

Do the USB ports work for for other devices?

HT1338 Why does my 1st gen iPod shuffle not recognized by ITunes 11

Why did it take me ten minutes to log into this web site. The security pass words are rediculous

Apple no longer supports 1st gen Shuffle. They want you to throw it away and buy the latest gadget from Apple. Your alternative is to use a PC, which will recognize your IPod.

My brand new 4th gen iPod only plays the first few seconds of my songs.

I have restored to factory settings 3xs and have updated iTunes. What can I do?

I've been having this same problem since I installed version 8.1 of iTunes. I have tried EVERYTHING to no avail, oh wait, things got worse. At first it was only songs I had downloaded since installing version 8 but now songs I rip from my CDs are skipping as well.
The only songs I have on my iPod are from iTunes or my own CDs.
I've tried the 5Rs more times than I can count now, I've uninstalled and reinstalled iTunes and Quicktime multiple times, I've recreated my iTunes library multiple times, I've tried setting Gapless to yes for all songs, I've tried setting Gapless to no for all songs, nothing worked.
I was beginning to think it was my iPod's hard drive but it's not. I have an older version of iTunes on my laptop (8.0.2.20) so I loaded the same songs that were skipping when sync'd from ver 8.1. They don't skip when sync'd from the older version of iTunes.
Either something is wrong w/ 8.1.1.10 and my 5g iPod and 2g Nano or something happened during the install and I haven't been able to completely wipe iTunes and Quicktime before reinstalling them.
ps: I forgot to add that the songs play fine in iTunes and when I play them from the iPod through iTunes.
Message was edited by: sygram

New 4th gen ipod not recognized by imac

My new 4th gen nano is not recognized by my imac, when i plug it in the message comes up 'Inserted disk contains no files OSX can read. To continue with disk click ignore.' After clicking ignore the nano is not to be found. I have a G4 running OSX 10.3.9, is that my problem? Is there a fix or not, do i have to update to the latest OSX?
Thank You. Slang3

slang3 wrote:
I have a G4 running OSX 10.3.9, is that my problem?
Yes. Refer to the *Mac system requirements* of Apple - iPod nano - Technical Specifications (or on the back of the box the Nano came in) for the minimum OS & iTunes versions you will need.

My new 4th gen. iPod touch is not being recognized by my PC

When I plug in my new 4th gen iPod touch, the computer just says that it is a USB device that is not recognized, what can I do? My operating system is Windos Vista.

Does the iPod work OK?
Have you tied resetting the iPod? Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
Next would be to place the iPod in recovery mode and then restore via iTunes. If iTunes does not see the iPod then the iPod is not usable. For recovery mode:
iPhone and iPod touch: Unable to update or restore

TS3572 My 4th gen ipod shuffle will not show up in iTunes

My 4th gen ipod shuffle will not show up in iTunes, and is not recognized by my computer. I am using a MacBook Pro purchased six months ago, with all software up to date. I am using the most recent version of iTunes,and the original factory connector. It does charge through the computer, but is not seen by the computer. I have gone through all of the recommened troubleshooting, and have verified that the connectors are plugged in properly.

Thanks for a reply
The cable that I'm using came with my 5th gen nano. The 6th gen Ipod shows that it's connected but the computer doesn't see it, so I don't think that it's the cable.
I did try this before when looking at the troubleshooting guide and nothing happens. It just resets and then the Ipod screen tells me that it's connected to the computer. It still is unseen by Itunes and no where to be found in my computer.
I don't have another computer to plug it into at the moment but I may be able to visit a friend that owns a decent PC in a few days. If that doesn't work out I will be getting a new lap top in a week and I'm hoping that it will work on that, but it won't be a Mac. So, let's say it works when I plug it into one of these computers, should I reset my Ipod from there or is there something else I should do?

I bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?

i bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?

Hey jtom234412,
Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Furthermore, if your device is in recovery mode (displaying an iTunes symbol, with a plug), see the relevant information under Step 5.
Thanks,
Matt M.

TS3572 My 4th gen ipod shuffle is either not working or dead...

My 4th gen ipod shuffle is either not working or dead, i have opened it and found that its black near audio pin is injected and its heating while connecting via usb to laptop neeeeeeeeeeeeeeed help any one...............................
i think its kind of short circuited is any thing workable in this device or not........

I solved my problem by restoring the shuffle to factory settings on the summary screen. Now it seems to work the way it's supposed to. Many thanks to Apple for zero help, as usual. Apple should direct less resources to developing the next snazzy ipad and more to cleaning up and enhancing itunes. I'll make the same editorial comment about the iphone 4 voicemail options.

HT201605 ipod shuffle not recognized by itunes

I have reset per the instructions of my 4th gen iPOD shuffle. Still when I connect to 3 different computers they do not do anything to recognize the iPOD shuffle nor does iTunes?

Hi Sailorchic01,
This article has a lot of great information and troubleshooting tips that can help you resolve the issue with your iPod not being recognized in iTunes:
iPod shuffle (4th generation): Not seen in iTunes - Apple Support
Ciao,
-Jason

Brand new 4th Gen. iPod shuffle. not recognized as a device.

Similar Messages

Maybe you are looking for