Brand new 5s- sometimes phone numbers display when receiving calls and texts instead of contact name.

Brand new 5s- sometimes phone numbers display when receiving calls and texts instead of contact name. Hard to know who is calling/texting! A few times I've tapped on the text message icon and I can actually watch as the conversations turn from showing just numbers to the contact names. Same thing when looking at call history and voice mail- sometimes it shows numbers and then I'll go back and the contacts will be back. So frustrating!

boomer1630 wrote:
- i have a Samsung S3)
-I have tried using *228 to update.
You don't dial *228 to update the Preferred Roaming List on 4G phones; I"m surprised the call went through.  The PRL updates are handled by the SIM card. 
Try this and see if it helps:  turn off the phone, remove the SIM card, and wait a few minutes.  Then re-insert the SIM card, turn the phone back on, and give the phone a few minutes to re-establish a network connection.

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