Brand New Adobe Premiere Elements 12 Failure

Hi, I recently purchased Adobe Premiere Elements 12 for my new laptop.
It worked fine the first few times but now it cannot get past the 'intro box' where you choose between the organiser / video editor. It is unable to load a new project and it is unable to open an old one; in both cases it simply attempts to load, then doesn't, then returns to the box.
I have tried reinstalling but the same problem continues. I have checked the recently installed programs list and cannot find anything missing / conflicting (Adobe App Manager is still installed). My computer (32gb Windows 7) is more than powerful enough to operate this program. I cannot find any other postings in the forums with pertain to this exact problem but I sure would appreciate a speedy response from Adobe as I purchased this literally less than 2 weeks ago.
Yours sincerely,
Humphrey

More on dual video problems (some for Premiere Pro, but the idea is the same)
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

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http://forums.adobe.com/thread/771151?tstart=0
http://forums.adobe.com/thread/858977?tstart=0

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Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d43d
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Report Id: 9d16351a-961f-11e2-936a-463500000031
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You might have already seen these, but just in case one has some useful info, I'll post the links:
http://forums.adobe.com/message/4405884
http://forums.adobe.com/message/4469313
http://forums.adobe.com/message/4041017
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Here is the Crash Data:
<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">
<time year="2009" month="11" day="20" hour="22" minute="57" second="2"/>
<user guid="f32bcbfe-242d-4051-8b96-487956b2e7bc"/>
<system platform="windows" osversion="5.1.2600 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="893" machine="AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55" model="x86 Family 15 Model 104 Stepping 1" cpuCount="2" cpuFreq="1800 MHz" busFreq="" locale="English (United States)"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x01a29f27">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x01a29f27" symbolname="UIF::MenuUtils::RenameMenuItemCommand"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x00000000"/>
<register name="EBX" value="0x000000fa"/>
<register name="ECX" value="0x50010001"/>
<register name="EDX" value="0x0012ddc0"/>
<register name="ESI" value="0x0c93f3a0"/>
<register name="EDI" value="0x0012df24"/>
<register name="ESP" value="0x00000057"/>
<register name="EBP" value="0x0000004f"/>
<register name="EIP" value="0x00000000"/>
<register name="EFL" value="0x00010246"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00400000" end="0x008de000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements.exe"/>
<binaryImage start="0x7c900000" end="0x7c9b2000" type="__TEXT" path="C:\WINDOWS\system32\ntdll.dll"/>
<binaryImage start="0x7c800000" end="0x7c8f5000" type="__TEXT" path="C:\WINDOWS\system32\kernel32.dll"/>
<binaryImage start="0x10000000" end="0x1000f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\CrashReporter.dll"/>
<binaryImage start="0x59a60000" end="0x59b01000" type="__TEXT" path="C:\WINDOWS\system32\dbghelp.dll"/>
<binaryImage start="0x77c10000" end="0x77c68000" type="__TEXT" path="C:\WINDOWS\system32\msvcrt.dll"/>
<binaryImage start="0x77c00000" end="0x77c08000" type="__TEXT" path="C:\WINDOWS\system32\version.dll"/>
<binaryImage start="0x77dd0000" end="0x77e6b000" type="__TEXT" path="C:\WINDOWS\system32\advapi32.dll"/>
<binaryImage start="0x77e70000" end="0x77f02000" type="__TEXT" path="C:\WINDOWS\system32\rpcrt4.dll"/>
<binaryImage start="0x77fe0000" end="0x77ff1000" type="__TEXT" path="C:\WINDOWS\system32\secur32.dll"/>
<binaryImage start="0x00340000" end="0x0034f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\LogUtils.dll"/>
<binaryImage start="0x7c9c0000" end="0x7d1d6000" type="__TEXT" path="C:\WINDOWS\system32\shell32.dll"/>
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<binaryImage start="0x77f60000" end="0x77fd6000" type="__TEXT" path="C:\WINDOWS\system32\shlwapi.dll"/>
<binaryImage start="0x774e0000" end="0x7761c000" type="__TEXT" path="C:\WINDOWS\system32\ole32.dll"/>
<binaryImage start="0x78130000" end="0x781cb000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.405 3_x-ww_e6967989\msvcr80.dll"/>
<binaryImage start="0x7c420000" end="0x7c4a7000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.405 3_x-ww_e6967989\msvcp80.dll"/>
<binaryImage start="0x77120000" end="0x771ac000" type="__TEXT" path="C:\WINDOWS\system32\oleaut32.dll"/>
<binaryImage start="0x008e0000" end="0x00a34000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\dvacore.dll"/>
<binaryImage start="0x00370000" end="0x003fc000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLFoundation.dll"/>
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<binaryImage start="0x76bf0000" end="0x76bfb000" type="__TEXT" path="C:\WINDOWS\system32\psapi.dll"/>
<binaryImage start="0x00a50000" end="0x00a56000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\PRM.dll"/>
<binaryImage start="0x773d0000" end="0x774d2000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1d f_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll"/>
<binaryImage start="0x012a0000" end="0x012d7000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\adobe_caps.dll"/>
<binaryImage start="0x012f0000" end="0x01322000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Startup.dll"/>
<binaryImage start="0x01340000" end="0x01369000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\PreRegistration.dll"/>
<binaryImage start="0x01380000" end="0x0168b000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\amtlib.dll"/>
<binaryImage start="0x5b860000" end="0x5b8b4000" type="__TEXT" path="C:\WINDOWS\system32\netapi32.dll"/>
<binaryImage start="0x71ab0000" end="0x71ac7000" type="__TEXT" path="C:\WINDOWS\system32\ws2_32.dll"/>
<binaryImage start="0x71aa0000" end="0x71aa8000" type="__TEXT" path="C:\WINDOWS\system32\ws2help.dll"/>
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<binaryImage start="0x016a0000" end="0x016b1000" type="__TEXT" path="C:\WINDOWS\system32\msvcirt.dll"/>
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<binaryImage start="0x7f840000" end="0x7fa07000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\MCDVD_32.DLL"/>
<binaryImage start="0x76b40000" end="0x76b6d000" type="__TEXT" path="C:\WINDOWS\system32\winmm.dll"/>
<binaryImage start="0x01db0000" end="0x02073000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\libmmd.dll"/>
<binaryImage start="0x02080000" end="0x022ae000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\dvaui.dll"/>
<binaryImage start="0x01870000" end="0x01886000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLMessaging.dll"/>
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<binaryImage start="0x02ca0000" end="0x02d04000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\AudioRenderer.dll"/>
<binaryImage start="0x02d20000" end="0x02d47000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\MediaFoundation.dll"/>
<binaryImage start="0x02d60000" end="0x02d84000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\processcoordinationclient.dll"/>
<binaryImage start="0x02da0000" end="0x02da9000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\processcoordinationsupport.dll"/>
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<binaryImage start="0x02df0000" end="0x02e00000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLConsole.dll"/>
<binaryImage start="0x02e10000" end="0x02ed7000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\dvaworkspace.dll"/>
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<binaryImage start="0x58340000" end="0x5838a000" type="__TEXT" path="C:\WINDOWS\system32\msaud32.acm"/>
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<binaryImage start="0x581a0000" end="0x581d9000" type="__TEXT" path="C:\WINDOWS\system32\iac25_32.ax"/>
<binaryImage start="0x58390000" end="0x5841a000" type="__TEXT" path="C:\WINDOWS\system32\l3codeca.acm"/>
<binaryImage start="0x76fd0000" end="0x7704f000" type="__TEXT" path="C:\WINDOWS\system32\clbcatq.dll"/>
<binaryImage start="0x77050000" end="0x77115000" type="__TEXT" path="C:\WINDOWS\system32\comres.dll"/>
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<binaryImage start="0x15ff0000" end="0x16081000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\AppleProResDecoder.qtx"/>
<binaryImage start="0x736b0000" end="0x736b7000" type="__TEXT" path="C:\WINDOWS\system32\msdmo.dll"/>
<binaryImage start="0x74810000" end="0x7497d000" type="__TEXT" path="C:\WINDOWS\system32\quartz.dll"/>
<binaryImage start="0x74ef0000" end="0x74ef8000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemprox.dll"/>
<binaryImage start="0x75290000" end="0x752c7000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemcomn.dll"/>
<binaryImage start="0x20000000" end="0x202c5000" type="__TEXT" path="C:\WINDOWS\system32\xpsp2res.dll"/>
<binaryImage start="0x74ed0000" end="0x74ede000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemsvc.dll"/>
<binaryImage start="0x75690000" end="0x75706000" type="__TEXT" path="C:\WINDOWS\system32\wbem\fastprox.dll"/>
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<binaryImage start="0x174b0000" end="0x1754c000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\MediaIO\codecs\aacaudio.vca"/>
<binaryImage start="0x4f180000" end="0x4f22c000" type="__TEXT" path="C:\WINDOWS\system32\wmadmoe.dll"/>
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<binaryImage start="0x75cf0000" end="0x75d81000" type="__TEXT" path="C:\WINDOWS\system32\mlang.dll"/>
<binaryImage start="0x184f0000" end="0x18602000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ad2h264vout.001"/>
<binaryImage start="0x4c250000" end="0x4c38b000" type="__TEXT" path="C:\WINDOWS\system32\wmvdmoe2.dll"/>
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</crash>
<reproSteps>
</reproSteps>
</crashreport>

Hello,
I have the exact same problem as you with PE8 and Win7 (x64), and a reboot also helped me. But the problem came back the next time I tried to open PE. Have you expreienced the same? It cant be that we have to reboot every time we want to use PE?
Best regards
Øystein Morvik
Norway

Imac blown up in electrical storm got a new one with no CD/DVD drive how do I reload my Adobe Photoshop Elements 9 and Adobe Premiere Elements 9 on iMac OS X 10.10.2

Imac blown up in electrical storm got a new one with no CD/DVD drive how do I reload my Adobe Photoshop Elements 9 and Adobe Premiere Elements 9 on iMac OS X 10.10.2

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