Brand New Airport Extreme and Motorola Surfboard 5101 Connection Dropping
I'm going to add to the chorus and point out that my brand spanking new Airport Extreme continually loses internet connectivity with my Motorola Surfboard 5101 modem (this is used on a Time Warner connection).
Disconnecting the Airport and connecting directly to the modem via ethernet cable works flawlessly as does using my old Linksys router. With the Airport Extreme it will work for a number of hours and then drop the internet connection. Airport Utility shows the Airport Extreme as having a green light while the internet connection has the amber "disconnected" light, but, as I said, cutting the Airport out of the connection leaves my internet connection stable and flawless so it seems the problem is either the Airport or the combination of the two.
So, is the only solution to replace the cable modem with one that works with the Airport? If so, how do I know what will work and what won't?
Should I return the Airport? Get a completely different 802.11ac capable router (which one)? Perhaps there is some arcae setting buried deep in the bowels of one device or the other that needs setting?
It's ok, I got. You have to put in password "BT" Never had to do that before, but it works....maybe this helps someone else.
Similar Messages
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Just bought a brand new airport extreme and having trouble with it being recognized. My mac is version 10.5.8. What should I do?
The new AirPort Extreme needs the 6.x version of AirPort Utility, which comes packed in with Lion 10.7.5 or Mountain Lion 10.8.x......or......you can also configure the device using an iPhone or iPad running a recent iOS.
From Apple's Specifications:
Setup and Administration
iPhone, iPad, or iPod touch with iOS 5 or later and AirPort Utility 1.3
Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3
A few options.....
Borrow another Mac running Lion or Mountain Lion for 10-15 minutes and set it up. The Mac running 10.5.8 will be able to connect to the wireless....but it will not be able to make any changes to the configuration of the Extreme.
Update to Lion or Mountain Lion.....but check first to make sure that your Mac will support the operating system first.
Use....or borrow an iPhone or iPad to set up the Extreme -
Brand new Airport Extreme Base Station flashing Amber light
hi
I know this question had been addressed before , but i couldnt find satisfying answer yet
I bought this Brand new airport extreme base station, I hooked up my ethernet cable into WAN Port as per the manual.
I installed airport utility 5.1 on my windows xp SP 2 laptop
and then I powered on the base station
The light in front was Solid Amber and then it turned Flashig Amber .
I tried resetting the base station and Cable modem. but no luck with Flashing Amber Light
Any Help for beginner Apple user?
thanks
Airport Extreme Base Station ( 802.11n) Windows XP SP2Here is another post that addresses your question:
http://discussions.apple.com/thread.jspa?threadID=1005682&tstart=15 -
Brand New Airport Extreme Doesn't Wake the iMac
I have been having MASSIVE problems with Back To My Mac, so I figured the Airport Extreme was the problem, since it was two years old. I replaced it with a brand new one. Now I have two problems: Back To My Mac still doesn't work, and the brand new Airport Extreme cannot wake the iMac.
The iMac has "wake on network access" enabled. The two-year-old Airport Extreme was able to wake the iMac.
What do I need to do to enable this feature on the new Airport Extreme?No, that doesn't address the problem. The two-year-old Airport Extreme could wake the iMac with either a wireless or an ethernet connection. According to Apple's documentation, if the preferences say "wake on network access" it means both should work, and they used to.
The brand-new Airport Extreme cannot wake the iMac at all. When I installed it, I used the new Airport Utility to copy the settings from the old one. Could it be that some setting necessary for waking the iMac was set incorrectly by this process? If so, how do I correct it? -
I have a new Airport Extreme and and old airport express. I am getting an amber status light on the Extreme and a green light on the Express. The Extreme is blinking amber all the time.
I have internet and everything seems to be working.
I have reset and pulled the power cord on both the extreme and the internet block
How do I make it Green?If things seem to be working OK, but the amber light is flashing......the AirPort Extreme has a message for you. To see what that might be......
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click on the AirPort Extreme icon
Click on the amber dot in the small window
It might be a message that a firmware update is available for your AirPort Extreme. -
Setting up my brand new MacBook Pro and it will not connect to the wifi network. Nothing wrong with the network which is happily working for my iPhone and iPad! Suggestions accepted for making this connection.
Fixing this is a two step process:
1) System preferences > WiFi/Airport ...
... check [√] Ask to join new networks
"Known networks will be joined automatically.
If no known networks are available, you will
be asked before joining a new network."
2) Remove unwanted networks from the list of "known" networks under
System preferences > WiFi/Airport > (Advanced) > | Airport/WiFi pane ...
Close the window and save changes. If no joy, do a restart to ensure you are playing under the new rules. -
How would I do this?
To partition the WD My Book, you could temporarily connect it to your MacBook Pro via USB. Then use the Disk Utility to partition it into two separate partitions of whatever size you choose for each.
Once partitioned and formatted (I would recommend HFS+), you can then disconnect the drive from the MacBook Pro and attach it to the new AirPort Extreme. The Extreme should now "see" the drive as two separate drives. You would then use the AirPort Utility to share out both drives.
For Time Machine, you would just need to select the appropriate shared drive. -
New Airport Extreme and iPhone Issues
I've had the networking day from ****. I previously had a 3rd Gen Time Capsule at our restaurant, connected to a Cisco 26port gigabit POE switch and Comcast digital voice and internet. Over the past few days, employees have reported trouble accessing the the Wifi network. After several restarts and firmware upgrades (including the dreaded "firmware problem" to fine update), nothing worked. I changed channels, back to auto, back to specific channels, back to auto. Made open guest networks. Nothing worked consistently. My iPhone might connect and my friend's might not. Nor his laptop consistently. Our Axis network cameras might take a bit extra time to connect. All quite random and quite frustrating.
So I swap out an older Airport Extreme (4th gen I believe) using the same configuration as the TC (Time Capsule). It works fine, except for the last port not working as expected. No matter, I plug the mac mini into the Cisco switch and off we go. Nevertheless, I'm still told we are suffering random Wifi issues. So I buy a brand new AE (5th gen) today to replace that one. Should work like a charm I thought. Right....
Several hours later, I finally have the new AE working, but only after doing several hard resets/factory restores, the works. For some reason, the mac mini could not successfully update any of the connected AEs - whether connected directly into the same AE, or if the Mini was connected to the switch. Nothing worked. Every time I tried to update the AE, it would hang and force me to unplug and plug it back in. It would also never save setting changes. I finally resorted to a friend's macbook to be able to restore it successfully. And once that worked, the mini was able to update the AE flawlessly. Our Point of Sales (POS) machines connect fine, our cameras connect fine, wifi printer connects, and the mini connects, and everything has internet.
Except my iPhone 5. Of course. It gets a signal fine (full bars). It gets an IP address. But I can't surf the web. Or download email. Or iMessages. Anything. No internet access. I try hard restarts on my iphone. I try assigning IP addresses by MAC address. I try resetting the AE. I try renaming the WiFi name. Nothing. I can make a guest network that works (on a different IP table, btw - 172, not 192.) But other than that, no access. Grrrr.
So I have a "working" AE router where some devices successfully connect (through wifi and ethernet) and some dont' (wifi iPhone). My iPhone connects fine to my home TC. So shouldn't be anything to do with that. But I'm at a loss. I'm going to go back and restore everything and power cycle everything tonight or tomorrow night. I don't know if that will help, but it's worth a try. Lord knows it feels like I've tried everything else.
Anyone have any good ideas of where to start besides voodoo dolls and baseball bats?I took mine back, because I was having these very same issues. We use contivity too. I was able to connect only to one of three of the servers we manage (in Europe). I couldn't connect to the servers in Asia or here in the USA.
Replaced the Airport Extreme with my trusty old d-link 624, and no issues connecting to any of the three hubs.
Otherwise, I liked the Airport Extreme, and I'll consider buying it again when and if they address this VPN issue. I work at home so its obviously a "deal breaker" for me. -
New Airport Extreme and Older Airport Express No Longer Works
I recently bought a new Airport Extreme base station. Now the Airport Express that I've had for a number of years no longer works, flashing amber. It shows up under the Wi-Fi icon in the menu bar, but when I try to follow Apple's instructions for configuring it, I get this message:
"This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support."
I then tried downloading and installing Airport Utility 5.6 on my MacBook Pro (running OS X 10.7.4) and received this error message: "AirPort Utility can't be installed on this disk. The version of Mac OS X on this volume is not supported."
I then turned to my IPad, which also detected the Airport Express under Wi-Fi Settings but returned a message when I tried to set it up that the Airport Express couldn't be set by this software and re-directed me to the support web site.
While we have an Apple TV unit, I used the Airport Express to stream music directly to our stereo from my MacBook and IPad and Phone and would love to be able to continue to do so. Has anyone found a workaround for this problem, or will I be forced to buy a new Airport Express as well?
Thanks for any help you can offer,
SteveI then tried downloading and installing Airport Utility 5.6 on my MacBook Pro (running OS X 10.7.4) and received this error message: "AirPort Utility can't be installed on this disk. The version of Mac OS X on this volume is not supported."
I just tried this on my MacBook Pro running 10.7.4 and had no problems downloading and installing AirPort Utility 5.6 for Mac OS X Lion
AirPort Utility 5.6.1 will not install on a Mac running Lion....only Snow Leopard or Leopard.
Can you check again to make sure that you are trying to install 5.6 and not 5.6.1? -
Installed my new Airport extreme and try to link it to airport express but the wifi still very slow
I installed my new Airport extreme today and try to link it to my airport express to expend my wifi coverage to my second floor but the wifi si very slow on second florr not better then without express? what can I do??
Hi Francois
Any wired connection or WiFi network extension (using your AirPort Express) with your second floor will make your network signal stronger but not necessarly faster. If your WiFi signal is so poor that internet connection keeps dropping, it will make a speed difference. Otherwise the only difference you'll notice is that the range of the wireless network has increased.
You say "wifi is very slow on the second floor". Do you mean that the internet is slow? Is it very fast on the first floor?
Try checking your internet connection speed on a laptop on each floor:
speedtest.net
and press "begin test recommended server".
The download speed should approximate your ISP contracted speed. Upload speed will be a fraction of this. Wifi will be slower but unless you have a super-fast internet connection, you probably shouldn't notice it.
Peter -
Setting up my new Airport Extremem and it cannot find the IP address.
Re: Airport Extreme IP Address Issue
After hours of trying everything else, this worked!!!
From: Comcast Networking/Router/Wifi Gateway:
Re: Airport Extreme IP Address Issue
11-20-2012 07:11 PM
MyComputerGuyJo:
I just wanted to add what Apple Support walked me through. Worked perfectly. Similar to some of the posts here. This assumes you have finished the setup of the Airport using DHCP to obtain the IP automatically from Comcast and it says the IP is invalid.
Power off\on Sequence
1, Power off Comcast Modem. Remove Battery back up, if it has one. Disconnect the coax cable.
2. Power off Airport Extreme
3. Let both sit for 3 minutes.
4. Reconnect coax cable to Comcast modem and replace battery and power up.
5. Wait a minute or two to make sure the Comcast modem is completely up and then Power on the Airport Extreme.
(When AP asks for DNS, Type in both addresses below)
Re: Airport Extreme IP Address Issue
11-01-2012 03:07 PM
Freyfisher: I had the same problem whenn I switched to the Airport Extreme yesterday. Here is what I did:
1: uplugged modem for 30 sec. and detached all ethernet cables. Plugged back in and reattached airport extreme cable after all lights were solid on the modem. Then, I went into Airport Utility and selected, "Base Station"> "restore default settings". Then" Base Station"> Restart. Then go through setup assistant again. If no luck, try setting IPv4 to 10.0.1.2, subnet to 255.255.255.0, router to 10.0.1.1. IPv6 set to OFF if having trouble. DNS adresses: 75.75.75.75, 75.75.76.76, search domain hsd1.ST.comcast.net where "ST" is your two-letter State abbrev. Hope this helps someone.... -
Setup Problems with New AirPort Extreme and Dell Desktop XP with ethernet
I have a Dell desktop computer at home with a cisco cable modem connected to Comcast. I am trying to setup a new wireless network using new AirPort extreme so that new iPad can use wireless.
Connections seem to work but when running the AirPort Utility, it doesn't find my base station. The Dell doesn't have wireless. Does the Airport Utility only work via wireless? Or can it work across the ethernet connection?
I'd appreciate anyone's help.
Thanks.Hello VL Crew. Welcome to the Apple Discussions!
Does the Airport Utility only work via wireless?
No, the AirPort Utility will work whether your computer is connected to the 802.11n AirPort Extreme Base Station (AEBSn) by wire or wireless. -
Can I add a WiFi printer through WPS with the new AirPort Extreme and AirPort Utility 6.3?
It says here that AirPort Utility 6.2 supports WPS-capable WiFi printers, but on the new AirPort Extreme techs pecs Apple insists that the way printing is shared is by connecting the printer to the AirPort Extreme with a USB cable, which really defeats the whole purpose of WiFi printing doesn't it?
Does the new Airport Extreme support WPS-capable printing? Does AirPort Utility 6.3 support it?Does the new Airport Extreme support WPS-capable printing?
Yes
Does AirPort Utility 6.3 support it?
Yes -
How can I delete the history of wireless connections? I got a new apple extreme, and I kept that same network name as I previously had with the LinkSys. Now the Mac won't automatically connect to the network. Genious Bar fixed my Pro, they said that you have to delete all the history, not just the network name. I wasn't at the Genious Bar to see how they did it, now I need to fix the Mac. Appreciate any help!
Yes, so...
I have also closed iTunes, reset network settings on the iPad, then shut down and restarted the iPad. Still, I end up with greyed out rectangular icons for all the movies I've ever streamed from my Mac Mini to my ipad via my home wireless router.
Again, I have watched all the way to the end of the movie, selcted the movie in iTunes and chosen "mark as watched", and then deleted it in ITunes.
Any ideas? -
I have a new airport extreme and can't set ip up
Hello, first of all I have to say that I'm from Argentina so forgive my English mistakes.
I recently bought an airport extreme and I can't set it up with the airport utility. I have windows 8, I download the Airport Utility and a message says that an error occurred while trying to access the apple device. The Airport has flashing amber light. And I read the manual in English and Spanish and could not find the solution.
I can access internet but only with this laptop and in unsecured way.
Please, someone can tell me what to do.
Thanks.Be sure that you've installed Bonjour Print Services for Windows:
http://support.apple.com/kb/DL999
Connect the AirPort Extreme directly to your Windows 8 computer by Ethernet cable and then run AirPort Utility.
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