BRAND NEW BLACKBERRY Z10,

got a new Z10 it wont even switch on,trying to charge battery and all i get is red light flashing

Connect to the wall outlet charger a few 3-5 hours.
With it STILL connected, remove the the battery and reinsert...
What happens? any screen or LED activity?
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NEW BLACKBERRY Z10 BATTERY WAS NOT FULLY CHARGED

Hiii Friends
I Have purchased the new Blackberry Z10 One month ago, But its battery was not charged by 100%, it only charged by 94% maxmimum and also drains faster, I have already Turn off Device many time, Remove battery and again start the device, But even though I have face the Problem, Battery was charged at 94% only.
Please Let me know what to do.
Kalpesh Sonje
Solved!
Go to Solution.

Before taking out the battery, do NOT turn off the device.
Try this: leave it connected to the OEM stock wall outlet charger.
With it connected and powered ON, remove the battery for minute and replace.
Check the percentage and drain over the next day, and do the SAME procedure again.
Remember, the charge percentage is not an exact science, but rather an estimate by the software of the charge, based on the current power, historical drain and charging, etc.
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New Blackberry Z10 User (Multiple Questions)

1. I used to be able to input all my email accounts online. For example sprint.blackberry.com. I tried att.blackberry.com; however, it indicates my operating system is no longer supported with my new device. Does anyone know when this capability will be available for the BB Z10?
2. Since I no longer have access to number 1, does anyone know if I can automatically have messages I send from my phone to be forwarded or blind copied back to me? I need to keep a record of all emails sent. I found the email signature option - just not the blind bcc option. This was previously avaialble with the online functionality.
3. When using the new Blackberry Link software... does anyone know if I can view all the changes that will be applied to my device? For example, I used to be able to select get details for confirm calendar edits prior to accepting the synchronization. This is extremely helpful for me since I bill based on what is in the calendar. Having the system just place information on my calendar will not allow me to easily find what needs has been added, deleted or changed for billing, etc. I REALLY NEED THIS FEATURE! Is there any other way to obtain it? I tried view the information in the log files; however, it doesn't present the changes in an easy to read format as it used to.
Any help you can provide would be greatly appreciated.
Thanks!

Hi and Welcome to the Community!
TransformedHearts wrote:
1. I used to be able to input all my email accounts online. For example sprint.blackberry.com. I tried att.blackberry.com; however, it indicates my operating system is no longer supported with my new device. Does anyone know when this capability will be available for the BB Z10?
What you are referring to is a function of BIS, which was required for legacy devices. BIS is not used on BB10 devices...hence, nothing associated with BIS applies to BB10 devices. To specifically answer your question...I believe the answer is never.
TransformedHearts wrote:
2. Since I no longer have access to number 1, does anyone know if I can automatically have messages I send from my phone to be forwarded or blind copied back to me? I need to keep a record of all emails sent. I found the email signature option - just not the blind bcc option. This was previously avaialble with the online functionality.
Again, that auto-BCC function was provided by BIS, which is not used in BB10. Hence, you must find another method. Typically, the solution is provided by your email server...you would have to talk to that admin to find out if such is available to you.
TransformedHearts wrote:
3. When using the new Blackberry Link software... does anyone know if I can view all the changes that will be applied to my device? For example, I used to be able to select get details for confirm calendar edits prior to accepting the synchronization. This is extremely helpful for me since I bill based on what is in the calendar. Having the system just place information on my calendar will not allow me to easily find what needs has been added, deleted or changed for billing, etc. I REALLY NEED THIS FEATURE! Is there any other way to obtain it? I tried view the information in the log files; however, it doesn't present the changes in an easy to read format as it used to.
The LINK software is very different from the legacy BB Desktop Software. What you see is what is available.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BRAND NEW blackberry torch 9800 (white)

Does anyone know a sure place to buy an unlocked blackberry torch 9800 (white)?
I'm fed up with liars on eBay! Many of them say "brand new" but the phone is sometimes damaged..

hey man, you be better off getting a t mobile 9810 that will work on the faster 3g speeds.
9800 only will get 2g
Hey man, Happy 420. Enjoy the wonderful blackberry. Peace out my froggies.

Issue with brand new blackberry

hello guys
iv just bought a new blackberry from my local phone shop and stupidly said to the guy i would be able to set it up as im a techy guy (usually fixing every one else's problems) and being a iphone user, mac, windows and android i assumed the blackberry would be as easy..... but i was wrong it seems
so a little back ground, im on the 3 network, with "all you can eat" data as my tinternet (which coveres my blackberry, bbm ect)
i cant set up my blackberry pin or ID or anything on the device (therefore the blackberry world dosent work nore anything else) it keeps telling me the phones not connected to the network (when it clearly is if i can view the bbc or any other random website i choose) i can install apps through the browser though
this is on wifi, on the phone network it dosent even go that far
the error when trying to sign into blackberry ID - unable to connnect with blackberry id. please sign in now (stupid question as i cant???)or try again later. data services are required for blackberry id and can be turned on in the mobile network settings
any ideas at all?
thanks guys
Gaz

Hi and Welcome to the Community!
Start by getting your voice services (calls, voice mail, SMS) working...without those, nothing else will matter. Make 100% sure that those are working via the carrier network (turn off WiFi to be sure) before you proceed -- bypass any prompts or anything else it requests concerning data (e.g., skip over the BB ID login). If they are not working, then ring up the provider for assistance.
After voice services are working, then with a strong carrier network signal (again, not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Does my very new 64Gb microSDXC Samsung not function in exFat with my also new BlackBerry Z10 ?

Hello everyone,
I just bought the BlackBerry Z10, and then, a 64Gb microSDXC by Samsung.
I put it in my BlackBerry Z10 (with the last OS version - 10.2.1.537) and it ask me to reformat the card...
It means it didn't work with the exFat format, is it ?
(I've read in forums that it will function very good with the latest OS version (i.e. 10.2.1) and that perhaps that the phone will ask for downloading some driver's. But it's not what happening for me....
Someone to help ? I just don't want to format that card in the old FAT32...

You have to reformat it. The Z10 will not read the 64GB card without it being reformatted.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

How do I start using my new blackberry Z10?

Can I get help on using my new Z10 blackberry?

Specifically, what help do you need?
Basics for the Z10
Z10 Manuals, User Guides and How To links
Z10 Tips, Tricks and Shortcuts
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Problem in Adding Emails in new Blackberry Z10

Hi
I tried adding my work emails (Company Domain from Sites and Stores) here but its not letting me do that.
I called Telstra they added from there end and is still not working.
They send me service books twice i received nothing and they said i might need to delete existing service books which i cant find on my handset.
The emails i am trying to add is currently working on my BOLD it is not on Z10. I cant even manually add them on the phone. Firstly it ask for email Id and then password and then says The email provider is not trustworthy you like to proceed i click yes to go ahead after 1 minute it goes Make sure your email address and password are entered correctly.
Could anyone please help or may have got the same problem.

There are no service books on the Z10 so your phone company are not helping you by telling you that there is.
I had a problem when I setup an IMAP account, no matter what I did it just wouldn't accept the details even though they were correct. I got round it by setting it up as a POP3 account and it accepted the details and works ok.
J.

HELP blackberry z10 won't start

I got the new blackberry z10, was very excited but am now having great difficulties with it. I have had it for a couple of weeks and it was working fine. 2 days ago it wouldn't turn on. I have taken the battery out and it back in, nothing. Charged it for a whole day, nothing. I am very frustrated as I am travelling right now and rely on my phone for everything. Is there a solution to this or should I return the phone and go with another brand?

Take it to the dealer and get it exchanged. It is unfortunate if you got a defective phone. This can happen with anything that is working with elecronics or mechanics. We have a number of these phones and they are all working very well.
Once you learn the phone and are used to it, you will like it a lot!
Jerry G.

Apps on BlackBerry World for BlackBerry Z10

Hi BlackBerry
I'm very impressed with the new BlackBerry Z10 device with its new features, display resolution, keyboard typing and gestures, but I have a big issue with the Apps on BlackBerry world.
Still BlackBerry World is missing lots and lots of popular apps that are widely used and are currently available on Apple AppStore & Android Google Play. I know that you are working on it, and it is hard for now to compete with Apple & Android appstores, but at least there is a punch of apps that are mostly common worldwide, especailly the social networking and voip calling apps which have to be launched officially on BlackBerry world as soon as possible.
In addition, I'd like to draw your attention that the Facbook app (which is currently integrated with BB 10) is an older version of Facebook than the currently available one for Android & iOS devices (one big difference is that the current facebook app version for Android & iOS devices include the "Share" feature for my feeds and stories, while the facebook app on BB 10 still does not include that feature). I don't know about twitter and linkedin, as I didn't check yet, but at least pleasue ensure with their developers that those native integrated apps are updated to their latest versions to provide BlackBerry users the same experience that Android & iOS users are having.
Also, about apps, there are many apps developed by Google (like youtube, Google Maps & Navigation, Google +, Google Current ...etc) which are not yet available on BlackBerry world (The Youtube app on BB 10 is just a shortcut to the internet broweser and not a fullt fledged Youtube App). Having Google apps on BlackBerry world will also give a big push to the users base for BB 10 (especially the Google Maps & Navigation, which are ranked and considered the best mapping database and app worldwide). I know that Google have to develop such apps from their side (as the same for other developers), but I hope that BlackBerry should give this issue its ultimae priority, as I think that the major drawback (if I can name it so) for BB 10 to earn a significant market share worldwide is the absence of many popular and widely used apps on the BlackBerry World as compared with Apple App Store and Android Google Play.
I know that BB 10 and its OS is just the begining, and that BlackBerry have more to provide to us from the apps side and other sides as well, so keep moving and hope to see the positive results soon.
Regards;

Hi ahmed_mh1,
Blackberry has certainly put in a concerted effort to woo app developers of all types, big names and small alike. It by far the best effort that I have ever seen from them in this regard.. Unfortunately no matter the effort by them it will always come down to numbers for the big guys. If they aren't sure there will be a ROI on the investment of developing they won't put the resources into it.
This can be seen with the Facebook app you mentioned, it is a great example because it wasn't developed by Facebook... Blackberry ended up doing it for them. I'm sure that we have all noticed that Blackberry has been busy working on other areas of the phone, and that they have lots more work that we would all like to see done.
Would you rather have better notification granularity, or a better Facebook app?
If all of the million + z10 use re would all petition Facebook for a better FB built app, then we would have a much better chance of seeing the dream FB app that we desire.
Of course we all know about the rumours that FB wants to have their own phone.. so maybe conflict of interest has played into the game...?
#GetWithBB10!!! As Kevin O'Leary says.. it is the best!
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it.

Blackberry Z10 saving and uploading issue

I got my blackberry a week ago, and I haven't been able to save files from the browser. When I click save, it doesn't do anything. I can't upload files to facebook or bbm straight from in the app either, I have to share them. I can only save images straight from the facebook app, and if I try to save while in the browser, nothing happens. This also happens when I'm trying to save other files such as applications.
Any help would be appreciated

vikasnrsaini wrote:
Team,
I've purchased a new Blackberry Z10 battery and charging bundle. But when i'm connecting it to my phone:
1. It displays message - "To charge you device faster, use the charger that came with this device".
2. The battery charging icon on the top left of the main screen is showing a red warning sign.
3. Phone battery is not charging at all.
Model: BlackBerry Z10
Model Number: STL100-1
Software Release: 10.2.1.537
OS Version: 10.2.1.1925
Build ID: 648923
Please suggest what can be the issue and how to resolve this problem.
Regards,
Vikas Saini
If its a genuine Blackberry battery and charger, get a replacement, if its a generic then get your money back.

Msg: You've connected a new Blackberry device, it's been initializing device for over 1 hour

I had Blackberry Desktop Manager Ver 5.x installed. I downloaded the BlackBerry Desktop Software v6.1 software from the link saying that this download was to upgrade existing desktop manager. The installation completed without issues. After starting Version 6.1 for the first time and being asked to connect a blackberry device, I connected my brand new Blackberry Bold 9930. A new window opened that said "You've connected a new BlackBerry device" "Initializing device", and it's been hanging like that for nearly 2 hours. The main window shows the Blackberry correctly seen by model, type and pin and as never synced and never backed up. Any help would be greatly appreciated. Thanks, Bruce

Although this is advertised as an upgrade to Desktop Manager 5.x, it is really a replacement. It does not upgrade anything, but merely installs the new one. So the first thing you may want to make sure of is whether the old version is still on the computer. Go to your Control Panel on your computer and click Programs and Features. If you see any other BlackBerry Desktop Sfotware version beside the 6.1 then uninstall it. This other version could still be attempting to communicate with your device, causing this issue to occur. Make sure you reboot your computer after this is done. let me know if this helps or if you need any more help.

Wanting to switch to Blackberry Z10: Smart or not?

I am currently using a Casio Commando, and am not happy with it. It does a multitude of weird things almost like it's haunted. I won't elaborate on them, but needless to say it's time for a change.
My main interest is the new Blackberry Z10, but being fair I have considered I phones (4, 4S, 5) and Motorola android phones too. Of course reading the reviews is helpful, and sometimes confusing but, all in all I still think I want to go with the Blackberry Z10.
My Question to all of you readers is: CAN YOU GIVE ME REASONS TO BUY IT, OR NOT TO BUY IT?
I am hoping this will not be as a review, but just plain facts and honesty on each of your opinions...
Thanks, Anxiously awaiting !!!

I'm in the same boat as you. I've been looking at different phones for a while now and have it down to the z10 and the upcoming Lumia 928, which is Verizon's version on the Lumia 920. If you haven't checked it out, do so. It's an awesome phone. Verizon's version will be thinner and have a couple of improvements. The Lumia 928 should be revealed in about a week, and hopefully debut on Verizon this month.
I also considered the Note 2, but my wife has an s3 and I'm not too sold on it. There's also the galaxy s4 to consider, coming out on May 30th.
The z10 looks awesome, though. I've played with it at stores and it's really smooth. The browser is awesome(and I've tried them all.) I've read tons of reviews, check out posts, heard pros and cons, and the only thing that most people seem to not like is the lack of apps. Some don't think the camera is up to par with the latest devices. Some don't like Verizon's slow updates on the device. And of course a few want a 1080p screen and a quad-core processor, but the screen seems great and from what I've read it really doesn't need that powerful of a processor(the iphone 5 seems to be doing just fine on a dual-core one.)
I say get it now(you have two weeks in which to return it) or wait for the Lumia 928 or s4. Or just check out those three phones in reviews and pick which one you think suits you best.
I'm (im)patiently awaiting the Lumia 928, but am very close to just getting the Blackberry Z10.

Unable To Update blackberry z10 os to 10.2 from 10.0.10.82!!

Hello!
I purchased new blackberry z10 2 days before.
And I have software version 10.0.10.82 installed on my z10.
And I was trying to update to update it to 10.2 from yesterday but was unable to do it.
I tried all three methods available, (on the web, ota, blackberry link)
On the OTA option, device downloads the full update but at the STEP 2(installing) it fails and gives an error- failed to update, please try again.
And when I tried updating on bb link, i got this error when download is being running at any level of percentage like it happened at 16% then 24% - "an error has occurred while downloading software for your device. please verify your internet connection or try again later, if the problem persists."
Same error occurred on the option of "On the web".
I am attaching snapshots, please help me what to do now.
Thanks in advance.

Hi aniGoel
We've been communicated about this issue in your other post. One post is enough for same issue.
Thanks.
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• If your issue solved, mark the best post in your thread as Solution

Can i get a new BlackBerry passport AT&T ?

Hello, I was Zarah, from Hong Kong, the family members are young lawyers and civil servants. I work in a hospital operating room.
From a doctor in the hands, recognizing BlackBerry Q10, since then, I've been looking to get and watch things about the BlackBerry until blackberry passport AT & T's appearance, this is how perfect machine, in security and confidentiality, shape, size, both perfect. Simply can not wait to get it, so I asked my friends to go to the US AT & T to buy a brand new BlackBerry passport, in this process, I simply can not expect to sleep.
Unfortunately, even if I am willing to pay for immediate expenses and no annual contract and the remaining two months of the monthly fee payable to get a brand new and unlocked Blackberry passport AT & T. My friend to help me, the past few days in different places all over the United States, the clerk encountered in AT & T stores are not friendly and not active assistance, or even in the NEW YORK NEW JERSERY alike ... Why is this so? They hate people buy blackberry it?
Even equally in Hong Kong and sales direction and strength significantly substandard.
Really feel very sad, friends say there is no way, told me to stay away from the BlackBerry. Family members disagreed, why bother to get this phone?
In fact, I really hope to be able to help my blackberry to solve this problem, because I really love this BlackBerry, and to the people around the promotion of BlackBerry.
Until now, every one of my friends think around Blackberry was about to fall. I do not agree, do not give up to get the BlackBerry.
Even Finally, BlackBerry does not help me to get a new passport AT & T does not matter, please stick to it, do not give up. Because, you really done a good job! In this phone, hardware, cameras, you could see the rest of the efforts and progress.
I no longer want to return to the Apple and Android. Blackberry Come on!
Now I am going to go to Australia working holiday in April a year, it is unable to personally go to the US to buy Blackberry passport.
Originally planned, there will be blackberry passport to accompany me to go to work, learn and experience different.
In this sorry, as a BlackBerry fans, the phone is not the BlackBerry.

The best thing is to purchase it online from AT&T or purchase in store and have it shipped. The stores probably don't stock them.
Even if you get one you'll need to pay to get it unlocked, too.
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BRAND NEW BLACKBERRY Z10,

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