Brand new BT Decor 2100 "the number you called has...

My line had a buzzing, so I called BT and they sent me an engineer. I cost me £198 for him to tell me that it was the fault of my old BT Vanguard phone...
So, I bought a BT Decor 2100. Now I can't make any calls at all, I just get "The number you called hasn't been recognised".
Is there a test I can run to verify that my key tones are being generated correctly?
Solved!
Go to Solution.

I decided to try one last test before sending my new phone back to Amazon, so I dialled my cellphone again, but this time very carefully. Then I spotted the problem... the phone's keys #5 and #8 are transposed. When I ignored this error, my calls worked.
The keys cannot be removed without opening the case of the phone, and that would invalidate any warranty. So, I'll get a replacement.
If only one of our phone numbers contained neither #5 nor #7 then we'd have spotted the problem sooner. We both felt there was something "odd" when we were dialling, but didn't twig the transposition.
Bizarrely, I almost added a humorous touch to my initial post, telling about the trick of transposing the buttons on the IBM 3720 tape drives, or the IBM 1403 printer. One of our operators got sacked for playing this trick on his colleagues as an April Fool's prank. I should have checked this possibility, but in my own defence, it's not April 1st...

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Brand new BT Decor 2100 "the number you called has...

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