Brand New - Doesn't Work

Installed software, but computer doesn't recognize it, probably because the iPod seems broken. It just sits on the Language screen and none of the buttons work. I've tried turning it off and resetting, but it doesn't work. Installed the software on a friend's computer and it did the same thing (says hardware installed succesfully, but then says there's an error when reading the ipod). Beginning to think paying $300 to the company responsible for the iMac was a big idiot deal.
If you know of any way to fix it, go ahead and comment but it probably won't work. I actually would rather have tips about how I can go to my local apple store and get them to ship it back and send me, you know, one that actually works.

Since you don't appear to want our help here, why not just call the Apple 800 number and tell them what the problem is. They would usually be expected to walk you though a few troubleshooting steps to see if it can be resolved without repair, and then arrange a fix for you if it can't.
On the other hand, if you have an Apple store in your area, try taking it in and asking for a 'genius' (some are more genuis material than others) to have a look at it. Many iPod faults are resolved that way. If you take your receipt, they may even be able to organize a replacement if the fault is beyond the capacity of a genuis to fix.

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