Brand New Droid Razr M locking up

Upgraded from Blackberry Bold to Droid Razr M Friday - didn't use it much over the weekend but was pretty impressed that the battery didn't need charging until Sunday night. However, today (Monday) I have had to hard reboot the phone twice (hold down the silver power key and volume down controls simultaneously). Both times the phone has just locked up; the blue indicator in the top left was still flashing but the screen would not wake up and calls to the handset went to VM after the normal number of rings for a non-answered call.
I'm liking the phone so far (90% of the time); call audio is crystal clear and the volume is good, operation has been very responsive and not laggy at all. No crazy apps loaded - just standard social media (FB & Twitter), email (gmail; hotmail; Moxier for corporate server connection), Flashlight, Bible, Pandora, Navigator, Kindle, Adobe reader, Salesforce, Youtube, Chrome, Firefox, and a few others.
Anyone else having this issue?
Phone is running:
- System version: 98.12.4.XT907.Verizon.en.US
- Model number: DROID RAZR M
- Android 4.1.1
- Baseband version: SM_BP_1139.000.32.62P
- Kernel version: 3.0.31-g2a89152
- Build number: 9.8.1Q_27-2
- Build date: Sun Oct 21 16:08:45 PDT 2012
Any VZ folks online that can speak to this being a version/build issue?
I cannot get on the phone swap merry-go-round; this is a work phone and I need it to at least handle the basics. Any solid leads/resolutions will be most appreciated!

Thanks for the follow up; I appreciate the analysis but being naturally stubborn, it seems poor to have a 'smartphone' that isn't able to use widely distributed apps. While your solution may end up being all or part of the fix, I'm going to string along and see what happens over the next few days. One app change I did make was removing the redundant Hotmail app; I have my Hotmail account set up to sync with the Google Mail app so I had a thought that there might be a conflict between the two mail apps that were syncing to the same account...don't know if that's relevant but we'll see.
It looks like I have the latest and greatest firmware available from VZ - at least per their 'no updates available' message when I checked for system updates.
Thanks again for answering!

Similar Messages

  • Just bought a new Droid Razr Maxx yesterday. WI-FI doesn't work at all.

    Bought a new Droid Razr Maxx yesterday 9/23/12. Everything on it works just fine, except Wi-Fi. My phone doesn't even search for networks. I bring up the wi-fi menu and it's just blank. I hit scan and nothing happens. I restarted my phone a few times and it finally brought some up (although they're gone now) and when I tried to connect it would just practically ignore my requests. I'd enter the password in, hit "connect" and absolutely nothing would happen. This isn't just a problem with my home router, It doesn't find/recognize any wireless networks at my major university either. I've never had an issue like this. What can I do? Maybe I should just take it back to my local Verizon store?
    Thanks!

    To do a Soft Reset You Hold the Volume Down and the Power at the Same Time till the Phone Shuts off let go of the Buttons and the Maxx will re-power itself up.. Give the Wi-Fi another Shot
    Here is how to set up your Wi-Fi and since your New to this OS on this phone have a Look at this Link for some Extra Advice:  On the Link your Going to it also has Via PDF the Owners Manual witch is really Informative..  B33
    https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
    How do I set up and troubleshoot Wi-Fi issues?
    Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
    Note: The DROID RAZR will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
    Quick links
    Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users    
    Activate Wi-Fi
    Obtain the MAC address
    Using Mobile Hotspot 
    Wireless Lan Supported Specs
    Set Wi-Fi to work smarter, not harder
    Troubleshooting  
    Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.      
    Ruckus WiFi router issue 
    Activate Wi-Fi
    To turn Wi-Fi on and connect to a wireless network:
    From the home screen press the menu key.
    Tap Settings.
    Tap Wireless and networks.
    Touch the Wi-Fi check box to turn Wi-Fi on.
    The phone will scan for available wireless networks.
    Tap Wi-Fi settings.
    The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
    Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
    Obtain the MAC addressTo obtain the MAC address:
    From the applications tray, tap Settings.
    Tap About Phone.
    Tap Status and scroll to Wi-Fi Mac address.
    Using Mobile Hotspot. Click here to learn more.
    Wireless Lan Supported Specs
    802.11b/g/n
    WEP
    WPA/WPA2 PSK
    802.1x EAP
    Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
    From the Home screen, press the menu key > Settings.
    Touch Wireless & networks > Wi-Fi settings.
    Press the menu key > Advanced > Wi-Fi sleep policy.
    Touch When screen turns off.
    TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click here for full details.Unable to establish connection with the phone
    The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
    Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
    If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
    The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
    Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
    Can't connect to Internet
    Try a different URL or web site address.
    Disconnect and try connecting to the network again.
    Enter correct Password (WEP-WAP/WPA key).
    If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
    Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
    Cannot connect to certain web sites using HotSpot
    A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
    Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
    Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
    Work around: Change the default gateway address on the router as follows:
    Login Router through Browser: http://192.168.20.1
    User name: user
    Password: password
    (user name and pass written on AP)
    goto "Local network" under Configuration section on the Left side.
    change the field in : "Local IP Address" from 192.168.20.1 to
    192.168.0.1
    Change  :"Starting Address" from 192.168.20.2 to 192.168.0.2
    click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
    Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
    On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
    Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
    Scroll down to the bottom of the Wireless Settings screen and select Apply.
    Cannot connect using Netgear WNR3500
    If you are unable to connect try we changing the router security to something even more secure than WEP, (i.e. WPA or WPA2).
    For Android 4.X (Ice Cream Sandwich) users.
    TURN WI-FI POWER ON OR OFF
    Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
    WI-FI SEARCH & CONNECT
    When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
    Touch Menu > System settings > Wi-Fi.
    Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
    Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
    When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
    WI-FI HOTSPOT
    You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
    Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
    Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
    Network SSID: Enter a unique name for your hotspot and touch Next.
    Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
    Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
    Touch Save when the settings are complete.
    When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Securitytype, and entering the correct Password.

  • HT4528 Is there a fix for the bug where my BRAND NEW iphone 5S is locking up when I enable the magnifying glass to edit a text and it locks up!?

    Is there a fix for the bug where my BRAND NEW iphone 5S is locking up when I enable the magnifying glass to edit a text and it locks up!?

    Try a reboot press & hold power button & menu until Apple Logo comes on then wait
    you will not lose any data.
    That may fix your problem.
    bsydd uk

  • I bought a new Droid Razr Maxx six months ago and now it does not work..

    So I bought my new Droid six months ago because the battery life was supposed last a long time. Recently, my battery usage time has started depleting. The phone only stays charged for MAYBE half a day where I used to go over a day without charging it. It has also started shutting off at random times and freezes up often. When I make/receive calls, no one can hear me. My keyboard malfunctions as well.
    My contract is not up until February of 2014. I was wondering if there is anything I can do to get a new phone (iPhone 5) without paying the ETF or the full price of the phone? Verizon has not been helpful at all and it is very frustrating because I have been a loyal customer since they were Alltel.

    If your Battery is starting to Loose it's Punch you can get it Replaced)  Motorola has a Program were you can send you Maxx in and they will Replace the Battery For a Small Fee but at least it would get through till you Contract is Up...
    How can I replace the battery on my Droid RAZR?
    There are a couple of things you can do before replacing the battery. Sometimes it's a matter of changing a few settings that will ensure you're getting all the power you can from your battery. Motorola Customer Service can help you with this process over the phone.
    Before you call:
    We recommend that you completely deplete the battery by allowing the device to completely shut down when the battery has depleted.
    Once your product shuts down, plug it into the charger that came in the original box, and allow it to charge to 100%.
    Once you've completed this charging cycle, call Motorola Support at 800-734-5870, and the team will diagnose your battery, and recommend setting changes or actions.If your battery does need to be replaced, we offer two battery replacement options:
    The battery only replacement program lets you send your product to Motorola so that we can replace the battery and return the device back to you. If your device is within the warranty period there is no charge for this service. If your device is outside of the warranty period, the cost of this service is $49 plus applicable taxes.
    You can expect to receive the device back approximately 5 business days from the time we receive the device.  Use our online repair submission process to get going.
    If your device is outside of the warranty we also offer an expedited battery replacement program. For an extra charge we'll provide you with a FedEx label to return your product, the cost of this service is $69 plus applicable taxes.
    You can expect to receive the device back 3 days after we receive the unit.  Use our online repair submission process to get going.

  • Brand new droid 2 global there is a ? in the battery indicator

    hi i just got this droid 2 global last tuesday and today i noticed a ? in the battery indicator today. thinking it was odd i turned off and pulled battery, then put it back in. still there. when i put in the charger it tells me battery is not compatible with the phone. i switched batteries with my gf droid 2 global and the battery worked fine with hers, but her battery when put in mine still showed the ? in the indicator....plz help

    The ? indicates an issue with the battery, from your description it's hard to tell if you may have a bad battery or if it's an issue with the connection to your phone. Your best bet would be to tasked the phone back and get the whole thing replaced. If you do it before the new 14 day return window, you should be able to get a new replacement which would include a new battery. Beyond that, they may try to give you a refurb, which it's just as good as new, but normally doesn't include the battery or back cover. They will probably have you do a factory data reset first (menu> settings> privacy> factory data reset) so you may want to try that, but I have a feeling it won't help.

  • New Droid Razr M will not update from 4.0.4 to 4.1, what to do?

    My new Razr M will not download the OTA update to 4.1. It states that the download is available, and after 5 minutes or so has an error and says it will "resume download shortly" where it remains indefinitely. Or it will say "unexpected error" and to try again later. The update says it is 98.12.4.en.US (254.1 mb).
    I have tried clearing the cache, multiple power cycles, trying it on wifi and 4G all with no success. Should I do a factory reset on the phone? Is there somewhere I can download this update to external memory? Any information would be greatly appreciated as the download icon in the notification bar is extremely annoying and I feel as if it is mocking me.

    I have found the solution, which may work for other phones as well after dealing with the helpful tech support of Motorola. First download the motorola device manager and install that. Turn the wifi, gps, and mobile data off from your device and than connect the phone via USB. Once you do, the program will check for updates and will download the update to your computer and than transfer it to the phone. Hope this will save somebody the headache it caused me!

  • Why is my DROID RAZR screen locking slowly ?

    I can unlock the screen, use apps and ect. fine but when I lock the screen (press the power button) it does it really slowly. I recently downloaded snapchat but that was at least 5 hours ago and this problem started happening now.

        It is never fun to have issues with your device erinsimbaswift! Did these issues just start after you downloaded Snapchat? Have you tried to uninstall it to see if the issue persists? Go to settings > Apps > Manage Apps and delete that particular application. Let us know how it goes!
    Thank you,
    Lena_VZW
    Please follow us on twitter @VZWSupport

  • Brand new Zen Sleek Photo "LOCK

    I just bought a new Sleek Photo friday and while loading songs I noticed that it wasn't loading any longer. I unplugged the device and tried to turn it on but it wouldn't come on although the power button (blue light) is on. I don't know what to do at the moment and I need some help. ANY IDEAS?

    Look here:
    http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3

  • New droid razr HD how to delet contacts

    Just joined the droid family. My step son was not paying his phone, and decided to not use it anymore. So I took it over and upgraded (I have a work phone and was using it but it stinks, and could not upgrade it)
    My queston is, it updated ALL HIS contacts when the phone was activated. how do I get rid of them, and add my own contacts?
    Any help would be appreciated.

    Most likely Verizon doesn't write that app and it is a third party or farmed out development.  Verizon is good at basic connectivity and attaching a phone to their network. They have never been good at the applications they write because they are always looking for ways to connect to your wallet in one way or another, or to make you more dependent on their services which is what the Cloud is supposed to be doing.  Just think, if they were successful at this then all of your contacts, pictures, music etc... would be on their cloud servers and you would rely on them a great deal more.  Unfortunately their Cloud service is riddled with issues and barely work most of the time.  If you want to use the full on cloud service, use Google, Dropbox or one of the others based on how much you would be storing there.  These non Verizon Cloud Services are much more reliable and easier to use.

  • New Droid RAZR M......so few reviews!

    <table class="jiveBorder" border="1" width="100%" style="border: 1px solid #000000" mcestyle="border: 1px solid #000000;">
    <th valign="middle" style="text-align:center;background-color:#6690BC;color:#ffffff;padding:2px;" mcestyle="text-align: center; background-color: #6690bc; color: #ffffff; padding: 2px;">Header 1
    <td style="padding:2px;" mcestyle="padding: 2px;">

    Well I just bought one on Tuesday, and the thing suffered a total melt-down after a full charge, so I'm hoping the new one I exchanged it for yesterday holds up. So far so good, I've got my fingers crossed. I've had several smart phones in the past, Moto Q, 2 HTC's (loved the Inc 1 I traded in on the M) and never had any issues with them. But when it works, it works great, good signal, snappy LTE. On 3G I hardly used any data (less than 1 Gig/month) but now I've really gotta watch it because I'm only on a 2 Gig plan so 4G can eat that up FAST. Only problem is the Wi-Fi hotspots I connect to are all public and slow as molasses so that defeats the purpose of high speed cellular data I suppose, but I'll live with it. At least it's $30 for the 2 Gig and not $50 for ONE gig on these rip-off share everything (including your wallet) accounts.
    Verizon (and AT&T as well) REALLY need to re-visit these paltry data allowances on these plans if they expect them to sell.
    Verizon's CFO just told attendees at a wireless confrence that the plans are doing better than expected and people are connecting mroe devices than expected. Well that's all fine and dandy for Verizon's profits until the rude awakening comes and the consumers get these HUGE data bills. Sharing 1 Gig on 3 or 4 devices means huge overages. These plans should have a FIVE gig nominal allowance for the $50 verizon charges. $100 should buy at least 20 Gig.

  • I just bought a brand new iphone 5s and locked myself out

    and forgot the passcode. it has never been backed up and it wont let me connect to itunes what do i do to restore it ?

    Put it into recovery mode as described in this article:
    iOS: Forgotten passcode or device disabled after entering wrong ...

  • My brand new macbookpro is locked up. It's been trying to select the apps I want to use with my email account for over an hour. Please help

    My brand-new MacBook Pro is locked up. It's been trying to select the apps I want to use with my email account. How can I cancel it I've tried everything that I know of

    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    - Or call Apple . You have 90 days of free telephone support
    Complimentary Support (USA)

  • Droid Razr locked up!!!

    I have noticed several people posting that their Droid Razr locked up this week, mine also locked up on Wednesday.  I have also tried a soft reset and a hard reset with nothing working.
    My thought is this was caused by a software update that was pushed out by Motorola.  If your phone locked up in the last two days please post here so I can gather info to contact them.  Thanks!

        mwfreedom,
    So sorry to hear the Droid Razr is locking up! To clarify, do you mean the screen freezes and the device becomes unresponsive? What sort of things are you doing when the device locks up? You wrote that you thought the issue is related to a software update. When did you receive the update and when did your trouble begin? Which software version is currently installed? http://vz.to/1DyebCB
    BrianP_VZW
    Follow Us on Twitter @VZWSupport

  • DROID RAZR M keeps dropping Bluetooth Connection

    Just got a new DROID RAZR M this weekend.  It will pair successfully with our 2012 HONDA CRV using bluetooth.  However, it few minutes later it will disconnect, then reconnect again, then disconnect again a few minutes later, then reconnect etc....  Never had this problem with the LG phone that it replaced. 
    Has anyone else had this issue?
    Android Version
    4.1.1
    Kernel Version
    3.0.31-g2a89152    Oct 21, 2012
    Build Number
    9.8.1Q_27_2

    yes I have had this same problem with my Razr M & Tiguan since I got the phone back in Sept. I have called about it, Volkswagen has replaced the bluetooth module for me.. nothing. I never had this problem with my Droid2 either. There's other android/razr/droid forums too where people having the same problem wit this model phone, and different cars. The latest Jelly Bean update didn't fix it. Check it out. Good luck, and let me know if you figure anything out..
    http://www.razrforums.com/forum/droid-razr-m-help/2714-bluetooth-car-wont-stay-connected.html
    http://www.droidforums.net/forum/droid-razr-m/225521-razr-m-wont-stay-connected-my-car-bluetooth.html
    http://www.droidforums.net/forum/droid-general-discussions/227214-razr-m-bluetooth-pairng-car.html
    https://community.verizonwireless.com/thread/786036
    <Deleted link to website used for hacking devices per the Verizon Wireless Terms of Service.>
    Message was edited by: Verizon Moderator

  • Droid Razr software update issues

    Anyone having issues installing new Droid Razr update?  Selecedt Settings, About, System Update and it states Your Device is Up to Date?  Its actually not up to date. 

    I revived the update and it failed to update and wouldnt recognize my sim!
    I did a factory reset and it froze my phone..  I have had 7 razr's with problems and I should not have to deal with this. They told me I can call motorola...*** gfy! I am a costumer ...you call! They said I can switch out my phone for a droid charge or thunderbolt...are you joking you *** hole they sell for ten bucks on ebay. They said that there was no know issues for the razr on their system...bull **** the last ten techs told me there was..with the screen and battery and with 4g not holding. Then she said the update was to fix the battery life...but you just got done telling me there was no know battery issues..so they must of just been updating it for??? the razr maxx has a bigger battery and a screen with a different glue to fix two know issues. thats why it was released 4 months after the razr...they sure know how to sell ********?? or do they?? being a part of the purchasing department our 300 employees will be choosing a different carrier soon.

Maybe you are looking for