Brand new G780, battery won't charge

I got my G780 a month ago. It was brought to me from USA (I'm in Europe) where it was only tested for a few minutes. Yestarday I started it up for the first time. Battery stays on "0% (plugged in, charging)" and it won't charge. I tried to take it out and hold the power button for a minute - nothing.

hi,
Can you try turning on the system without the AC plugged in see if that'll work.
If it does not turn on I suggest you check this international Warranty Hotline numbers.
Country or Region
Contact
Croatia
+385 (01) 6403 868
Macedonia
00389 2 55 11 231
Belarus
+77273231427 (Standard Charges Apply)
Belgium
+32 27007377
Bosnia & Herzegovina
38733563170
Bulgaria
02 491 7915 (Standard Charges Apply)
Canada
1-877-4 Lenovo (1-877-453-6686)
China
400-810-8888 for Notebook
800-810-8888 for Desktop
Cyprus
022-030649 (Standard Charges Apply)
Czech Republic
800-555-870
Denmark
+45 89881536
Finland
+358 80094439
France
+33 243166035
Germany
01805-366-869
Greece
21-11984507 (Standard Charges Apply)
Hong Kong
(852) 3071-3561
Hungary
0680-98-7425
Israel
1809258990
Kazakhstan
+77273231427 (Standard Charges Apply)
Korea
080-513-0880 (Toll Free)
0234834817 (Standard Charges Apply)
Macau
0800 807
Malaysia
1-800-22-0116
Netherlands
0900-654-654-0
Norway
+47 81000017
Philippines
180089086389 (Domestic Toll Free)
180014410659 (International Toll Free)
(Only those purchased in Singapore
Malaysia
Thailand and Indonesia are serviceable in Philippines)
Poland
+48 22 295 49 50 (Standard Charges Apply)
Romania
0800 896 670 (Toll Free)
0372723004 (Standard Charges Apply)
Russian Federation
+7-499-705-6204
(Standard Charges Apply)
Serbia
+381-21-489-1533 (Novi Sad)
+381-11-3093-111 (Belgrade)
Singapore
18008185219
Slovakia
0850 232 406 (Standard Charges Apply)
Slovenia
0038 615202768
South Africa
0800 202 864
Spain
+34 902570921
Switzerland
0848 000960
Taiwan
0800-000-702
Thailand
0018004418711 (Toll Free)
(+662) 689-6498 (Standard Charges Apply)
Turkey
0212 7055461
Ukraine
044 362 42 81 (Standard Charges Apply)
United Kingdom
0844 2491112
United States
1 877 453 6686
Uzbekistan
+77273231427 (Standard Charges Apply)
Ask about their options and let them know the problem.
Regards
Solid Cruver
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