Brand new HP Beats Special Edition 15-p030nr Notebook PC , Audio not working correctly

Just bought this computer for me 9/30/14. Volume is at 100% and while there is some sound, you can barely hear it. I have checked drivers, device manager etc and nothing seems to change it. I need to know if this is a defect in the system or if there is something else I can do. I hate to think we paid all this money for the computer, one reason being the Beats audio, and have it not work. I will return it if I cannot get it working.

Hi @Twright2014
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see your having some sound issues with your new notebook. I will be happy to help you with this. How does the audio sound when you use a set of headphones? Try the troubleshooting steps in this HP document No Sound from Speakers which includes using the built-in Windows troubleshooter.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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Hi @Twright2014
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Here are the specs for your HP Beats Special Edition 23-n010xt All-in-One CTO Desktop Computer. Based on the specs, this model doesn't have a video output of any kind. The HDMI port on the side is strictly an INPUT.
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Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
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Hello @JohnG0814,
I understand that you are trying to use the standard keyboard on your HP Beats Special Edition 23-n010 All-in-One Desktop PC. NowI have gone through the User Guide for your computer and found nothing on disabling the HP Keyboard that you have by default.
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I hope this helps. Thank you for posting on the HP Forums. Have a great day!
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Dunidar
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Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Hello @JohnG0814,
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I hope this helps. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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This question was solved.
View Solution.

Hi srv1954,
I suggest reinstalling Beats Audio.
Open the Charms menu, select "Search".
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Select "Hardware Driver Reinstallation". Select "Next". Select 'IDT High Definition Audio CODEC".
Select "Next"
Follow prompts to reinstall and reboot your PC.
Jaco.
****I am not an HP employee****
Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.
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bmfm_ wrote:
I have quite a lot XDCAM EX 50i clips which are all in one sequence that is used as source.
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Hi,
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I have download IDT high definition Audio drivers sp63932.exe & sp63555.exe from hp support site but neither works.
Laptop- HP Pavilion 15-p117na TouchSmart Laptop (Energy Star).
Operating system - Windows 8.1 (64-bit).
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Regards
This question was solved.
View Solution.

Hi @M-G-R
Welcome to the HP Forums!
It is a superb place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
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Have you done all your Windows updates?
Have you ran the HP Support Assistant to obtain any HP updates.
If you should still have an issue with your new HP notebook please contact HP technical support for assistance.
They can remotely access your system to help overcome difficulties more easily.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
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Hi Sydness,
Thank you very much for your help. It just worked fine. I have 4 macs in my company for 25 years (one is updated each year), and it is the first time I could not solve a problem for weeks. It gave me the opportunity to join this great community.
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Sydness wrote:
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Brand new HP Beats Special Edition 15-p030nr Notebook PC , Audio not working correctly

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