Brand new Hp desktop running slow

I just purchased a new HP desktop computer (HP 110-210).  AMD quad-core a4 accelerated processor, 4GB memory, 500GB hard drive.  The computer has disapointed me because it is far more slower than my 4 year old HP laptop.  Files take awhile to load, google chrome fails to open sometimes.  Overall, the computer is just not as fast as I expected it to be, and honestly, I would consider it to be slow.
One concern that I had when I purchased it was that it was the floor model (purchased at a discount of course), meaning customers could use it as a test computer.  Although the one I purchased was turned off and not available for use at that time, I would assume it was used as a display computer at one time.  The manager did "reset the computer to factory settings" before packaging it up.  I am currently running a virus scan on mcafee, 36% complete and so far it has found 1 virus.  Wondering if there is any more steps I should take to speed this computer up before I take it back to the store for a refund?

Hello @Cmal89,
I understand that your new HP 110-210 Desktop PC has been running very slow out of the box. Given how new your computer is I would suggest you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.bombich.ccc.plist 3rd-Party support link
              [System] com.bombich.ccc.scheduledtask.B7A50B7A-D119-42A1-8C3E-EDF408B7B87E.plist 3rd-Party support link
              [System] com.bombich.ccc.scheduledtask.DC273830-C535-44B5-B601-D0F0504330F4.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.bombich.ccc-user-agent.plist 3rd-Party support link
              [not loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Login Items:
              iTunesHelper
              Mailplane 3
              TinyGrab
              Dropbox
              TextExpander
              Skype
    Internet Plug-ins:
              FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
              AdobePDFViewer: Version: 10.1.1 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
    Safari Extensions:
              1Password: Version: 4.1.0
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
              Java  3rd-Party support link
    Old Applications:
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
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              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              dynamiclinkmediaserver:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 930.71 GB Disk used: 420.35 GB
              Destinations:
                        iMac backup [Local] (Last used)
                        Total size: 838.16 GB
                        Total number of backups: 21
                        Oldest backup: 2014-01-05 03:58:08 +0000
                        Last backup: 2014-04-13 19:28:15 +0000
                        Size of backup disk: Too small
                                  Backup size 838.16 GB < (Disk used 420.35 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   3%          iMovie
                   3%          PhotoStreamAgent
                   3%          iPhoto
                   1%          iTunes
                   1%          WindowServer
    Top Processes by Memory:
              901 MB          iMovie
              688 MB          Finder
              483 MB          iPhoto
              442 MB          iTunes
              295 MB          com.apple.MediaLibraryService
    Virtual Memory Information:
              99 MB          Free RAM
              3.50 GB          Active RAM
              3.42 GB          Inactive RAM
              860 MB          Wired RAM
              5.94 GB          Page-ins
              103 MB          Page-outs

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