Brand New HP Envy 15 keeps freezing. Need Help

I bought a new HP laptop a week ago and it seemed like a fantastic machine. However it kept freezing to the point where I had to hold down the power button to turn off. Went back to retailer and did a straight swap.
However the new laptop (same model) is exactly the same. Freezes randomly, I may be browsing, or in a word document or reading a pdf and it will just freeze.
I'm not very technical but have updated drivers etc. A few days ago upon startup the BIOS updated.
I'm completely confused and have spent a lot of money on the laptop. Any help would be greatly appreciated.
HP envy 15-j151sa
8GB memory
AMD Radeon graphics cad 2.50GHz
64bit windows 8.1

Hi @UA14 ,
@colum5
I grasp that your notebook freezes or locks up. As this was a new purchase you returned it to the retailer and exchanged it.
The replacement did the same thing. You have done a bios update but there was no change.
Have you done all your Windows updates?
Have you ran the HP Support Assistant to aid with HP updates?
Have you tried doing a Refresh Your PC to Resolve Problems (Windows 8). This will reinstall the OS but should not affect your personal files. Just to be safe I do recommend you backup your data first.
Here is a link to Computer Locks Up or Freezes (Windows 8) that may also help.
With this being a brand new purchase, I recommend contacting HP support for assistance, especially since this is not the only one with the same issue. They can remotely access your system to help find and fix difficulties.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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E3F1F825-B183-F89A-2DD4-2B2D80C38E2A
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panic(cpu 0 caller 0xffffff8010edbe2e): Kernel trap at 0xffffff8010e340d5, type 14=page fault, registers:
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R8: 0x0000000000000000, R9: 0x00000000009895b4, R10: 0xffffff83a0570000, R11: 0x0000000000000000
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0xffffff838ecb7aa0 : 0xffffff8010edbe2e
0xffffff838ecb7c70 : 0xffffff8010ef3326
0xffffff838ecb7c90 : 0xffffff8010e340d5
0xffffff838ecb7dc0 : 0xffffff8010e337d5
0xffffff838ecb7e10 : 0xffffff8010e336ab
0xffffff838ecb7e40 : 0xffffff8010e4c160
0xffffff838ecb7f10 : 0xffffff8010ecf359
0xffffff838ecb7f50 : 0xffffff8010ee1ea6
0xffffff838ecb7f80 : 0xffffff8010edb3ef
0xffffff838ecb7fd0 : 0xffffff8010ef34e9
0xffffff83a0573f50 : 0xffffff8010e375ba
0xffffff83a0573f90 : 0xffffff8010e37908
0xffffff83a0573fb0 : 0xffffff8010ed6ff7
BSD process name corresponding to current thread: kernel_task
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13C64
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Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
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9.9. (addr 0xffffff7f93478000, size 20480)
last unloaded kext at 4682598356442: com.apple.driver.AppleIntelMCEReporter
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com.apple.driver.AppleUSBHub
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com.apple.iokit.IOAudioFamily
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com.apple.kext.OSvKernDSPLib
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com.apple.iokit.IOBluetoothFamily
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com.apple.iokit.IOBluetoothHostControllerUSBTransport
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com.apple.driver.AppleSMBusController
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com.apple.driver.X86PlatformPlugin
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com.apple.driver.AppleThunderboltEDMSink
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com.apple.iokit.IOHDAFamily
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com.apple.driver.AppleSMBusPCI
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com.apple.iokit.IOAcceleratorFamily2
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com.apple.driver.AppleKeyStore
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com.apple.iokit.IOACPIFamily
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com.apple.kec.corecrypto
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com.apple.kec.pthread
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USB Device: Wired Keyboard 600
FireWire Device: eGo HDD, Iomega, Up to 800 Mb/sec
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Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6

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