Brand new HP envy 4500, streaks and lines missing even after calibration & cleaning

Bought printer last week, just installed/setup the printer for the first time. No error messages or anything and everything looked like it went smooth.
I printed a few test pages (print quality, print status, calibration sheet) and have lines cut off at the same sections. Also for the colour box (black/grey/light-grey), the solid black box has grey bars going across. The grey & light-grey boxes look fine. All the other coloured ones boxes are fine too.
Used the options to clean printhead, align printer and clean ink smear, however that didn't do anything. All the 2nd test pages were cut off and had streaks at the same places.
Is there anything else I can do to fix this?

I would recommend that you contact HP Support about this, as you may require a replacement.
Phone no.
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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