Brand new iMac 21.5" won't turn on - straight out the box

I just picked up my new iMac today and unpacked it etc, but it won't turn on. The wireless keyboard and mouse are supposed to be paired with it and ready to go, but the on switch on the keyboard won't turn the screen on (as far as I can tell there is no on switch on the iMac itself). The green light on the keyboard keeps blinking but doesn't connect to the iMac to turn it on. I've tried a different power cable in the iMac but that makes no difference. Does anyone know of a solution, or will it have to go back to the shop ( ) ?

The power switch is locate in the back on the lower left side as you look from the front. Did you connect the power cord and plug in the computer? There is no power button on the keyboard.
Read the iMac (21.5-inch and 27-inch, Late 2012) - Quick Start Guide.
Download the user manual: iMac (21.5-inch, Late 2011) - User Guide.

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Because the Nano was previous synced to another comuter/iTunes library.
See the following:
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where the **** is iDVD on my brand new iMac with Lion pre-installed??? All the Apple 'blah blah' says it's part of iLife 11. Don't say we've been ripped off.

where the **** is iDVD
What is "****"?
Don't say we've been ripped off.
we've been ripped off.
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http://www.apple.com/feedback/idvd.html

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Brand new imac G5 17" won't start up

Hello,
I just received my new imac today and was really disappointed when after I'd hooked everything up and when I hit the power button the screen stayed black and a small white light on the front turned on for just a second.
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I am gifting my iMac to my niece and need to wipe the disc for her use. I have an external backup and also (smile) a brand new iMac I'll need to set up.What is the "best" process for ensuring the safety of my information as well as providing a "new" comp

Gang,
I've just purchased a new iMac for myslef and am gifting my "old" iMac to Niece. Original iMac has Snow Leopard upgrade (came with Leopard) as well as Word for Mac -student addition. I also have an external backup drive and use Time Machine as specified.
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Best,
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pshdawg1 wrote:
Gang,
I've just purchased a new iMac for myslef and am gifting my "old" iMac to Niece. Original iMac has Snow Leopard upgrade (came with Leopard) as well as Word for Mac -student addition. I also have an external backup drive and use Time Machine as specified.
Well I don't think your niece is going to rob you blind or sell your company secrets to the highest bidder, so a full 7x- 35x government grade overwrite and operating install is likely overkill.
Just likley some personal files, pictures and videos, stuff like that you want to make sure doesn't get seen.
My suggestion is to clean out your user level files manually in each of your Documents, Pictures etc folders, any bookmarks in browsers (reset Safari, clear cache) and emails you don't want carried on.
Then download and run the cleaning aspects of OnyX, followed by a Disk Utility > Erase Free Space option. (in your Applications/Utilities folder)
http://www.titanium.free.fr/
You can create another Admin account in her name/nick and delete the first one with your name and all that.
If you really want to get rid of your name from everywhere in the comptuer, then the only option is a c boot from the installer disk, Disk Utility Erase with Zero (7x or even 35x overwrite) and then resintall OS X and shutdown the machine,
When this is done, OS X boots into the first "Welcome to OS X" video you saw when you first setup the machine. Of course you lose Word as that's not on the installer disk. But LibreOffice is free and much much better.
http://www.libreoffice.org/
pshdawg1 wrote:
Will I also need to de-authorixe audible for iTunes?
Your allowed up to 5 computers with your iTunes content, but you can deauthorize the computer in iTunes so it doesn't take one of your authorizations.
Also before you do anything, make a MANUAL backup of your data to another drive just in case Time Machine/Migration ***. etc doesn't screw the new pooch on you like it's been known to do.
I always c boot off the new installer disk on new machines and Disk Utility Erase with Zero option the entire boot drive then reinstall OS X, it's not that I'm paranoid, it's that drives are not checked for bad sectors at the factory, they just slap OS X on it and off it goes, problems appear later on as people use the drive or can't read the software correctly off the drive.
So I map off the bad sectors ahead of time, so the software is on good sectors and never have a post issue like others do with new machines.
If you ordered a Mac with custom software installed, obiously your going to need to reinstall it after this.

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****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
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The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

IMac Power Issues -Won't Turn on Most of the Time, Sometimes it Does

I'm having an issue that as far as I can tell doesn't really fit into any of the usual categories of problems.
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Hello BB:
Your personal troubleshooting has been comprehensive. One question:
I reset the PRAM and Power Manager
Is this the SMC/PMU?
If that is the case, I think I would assume a hardware problem.
Barry

My brand new iMac won't start up now and I've only had it 3 weeks...

my brand new iMac has worked for 3 weeks, then all of the sudden won't start. It shows the apple icon and the spinning wheel but never gets past that screen. We already formatted our old iMac to sell it so I really need to recover this. Any ideas on how to get it to get past this screen? I already tried safe mode but it went to this apple logo and spinning wheel icon after the bar

2nd. This is a warranty issue.
You realize this is a forum of other comsumers right?
Grant

Brand new iMac will not boot, just make's funny "bonk" sound.

I have a brand new iMac (Intel, 20-inch flat panel). Just out of the box. Ran through set-up wizard. Used firewire to transfer files from an old CRT iMac. All was good for about an hour.
Tried to empty the trash. Finder says Trash was emptied, but, if I open the Trash, the 50-odd files I just deleted are still visible! If I try to select one, its icon immediately disappears. Hmmm....
I decide it's time to restart.
Upon restart, computer will not boot.
I push the power button. I hear the startup chime as usual. Screen lights up gray. But no apple logo on the screen. There is a long pause. Screen remains gray. Computer then starts making a soft "bonk" sound every 4-5 seconds. (Kind of hard to describe the sound, just imagine clipping the very first fraction of a second of the normal Mac startup chime, and repeating it every couple seconds.) This continues indefinitely.
If someone has experienced this, or has advice, please let me know your thoughts. Feeling rather bummed. Thanks in advance!!!
iMac Intel 20-inch 2.16 GHz Mac OS X (10.4.8)

Boot from the Install Disk 1
I cannot boot at all (see my post above). The
machine just sits there with a blank gray screen.
I appreciate the article link, though. I've already
read it and it will make a great reference for the
future, provided I can get back to a place where this
iMac actually runs.
Since you're new to Macs, I'm sure you don't realize that while your iMac is sitting there with only a gray screen, you can insert/push in "Install Disc 1" - and it will be accepted. Then press and hold down the power button until iMac shuts down. After waiting a few seconds until everything has settled, press power button and immediately upon hearing the usual Mac startup tone/chime/chord hold down the "c" key until you see the spinning progress indicator below the Apple logo. It will boot to the DVD, you will be able to use (from the Utilties pull-down menu) Disk Utility to "repair" the hard drive directory, then you will be able to quit the installation process, choose Startup Disk from that same Utilities pull-down, and restart your iMac:)

Please HELP!! Brand New iMac- Won't turn on!!!!!

Someone please help!!
I JUST purchased a brand new iMac today, no more than 4 hours ago! I brought it home and followed the set up instructions and pressed the "power" button.
The fan comes on- it sounds weak to me, then it slows down, the little white light at the botton right hand side comes on, but the screen remains BLACK!!! Nothing comes on my screen!!
I am NEW to Apple, so I am CLUELESS as to why this is happening or what is going on- not to mention EXTREMELY AGGRAVATED that I cannot find any tech support AT ALL- not on the phone, not on chat, not anywhere!!! I have waited almost 2 yrs to purchase a new computer- I chose an iMac, and this is the crap I get.
Please help!!!!
iMac 17inch Mac OS X (10.4.4) New

Dawn,
Having suffered my share of 'difficult' products, I can understand your frustration. This is compounded by the financial restraint you exhibited for 2 years of saving. Your experience should not just be good, it should be exceptional.
There may be something wrong with your machine. The white light is on when the machine is booting or the display is sleeping. The light will softly flash on and off while the machine is sleeping.
The fan should be as quiet as possible, to the point of being a low rumble/whisper or not even heard. It sounds like your computer is stuck in a startup mode.
Calling Apple will get this issue resolved to your satisfaction in a timely manner. If you state the issues they should be more than helpful. You can try a few things for now.
Press and hold the power button on your machine for a while and see if it reboots.
If you look on this page:
http://docs.info.apple.com/article.html?artnum=303124
You will notice the instructions for zapping the pram (keys held down when you press the power button and held continuously) : Press Option-Command-P-R until you hear two beeps (release)
Try that next. Your machine should be restarting when you toggle the power button.
Another quick thing you may want to try is shutting down the machine, unplugging everything (every cable including the power cable), waiting about 2 minutes, then plugging in just the keyboard and mouse and starting the machine with the power button.
Good Luck,
-j

My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work. Once another app is opened, it will not close either. Now none of the apps are responding. Any ideas?

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For starters, have him open Disk Utility in Applications>Utilities, select the volume (the indented listing) and Verify Disk. If it reports any problems, have him try a Safe Boot by holding the Shift key at startup. This boot will take much longer than usual. It's checking and trying to repair the drive directory, if possible. Once in Safe Boot, have him repair Permissions.
For other Disk repair remedies see
http://support.apple.com/kb/TS1417
Also, have him try a PRAM Reset. At the startup chime, hold down CMD-Option-P-R together, listen for two more chimes, total three, then let go to finish booting.
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Help! Anyone know what happened and more importantly how to fix it?
Thanks.
Lindsay

it sounds like the iBook went to sleep during the transfer or at least it's hard drive spun down.
what you need to know is hope that simply booting from your install DVD will let you repair the iMac's hard drive. You could also try booting holding down the Command S keys on startup and when you get to the Single User Mode command line prompt follow the directions there for running fsck to repair your hard drive.
Do you have a FW hard drive? Can you copy files from iBook to FW and then from there to iMac?
And, it is always nice to have a FW emergency/backup hard drive. The iMac needs a different partition scheme to be bootable from FW than the iBook does, but you can create the proper partition type etc from a Tiger Installer and put OS X on FireWire, then see if you can backup and repair your iMac's hard drive.
MicroMat's TechTool Pro 4.5.1 is now shipping and is compatible, Universal Binary and bootable. Always good to have some 3rd party utility handy.
If you are just starting out, you probably don't have much if anything installed yet, so you may want to just erase your iMac drive and restore to what it was. That would be the easiest if Disk Utility won't repair it.
Instead of powering off the iBook, I would have tried to force quit whatever was running, like Migration Assistant.

I have a brand new iMac that does not have iDVD. Made a move on iMovie installed a 3rd party burn prog. but DVD won't playback on my regular dvd player. Need to burn one that will. Help!

My new iMac did not come with iDVD as they are not using iDVD any longer. I made a movie that I needed to put on a DVD that would play on any external DVD player. After calling Apple twice, they recommened a 3rd party program so I downloaded "Burn-osx" and made the DVD; however when i insert it into my player connected to the TV it gives the message "disk error --playback feature may not be available on this disk". Ok--now what? I am up against a time line here--need the DVD for a graduation party! Help! What am I not doing correctly?

I have a brand new iMac
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
they recommened a 3rd party program so I downloaded "Burn-osx"
Yes, there are programs that will put a movie on a DVD. I have tried most of the other substitutes including Toast, Burn, and others. None of them come anywhere near the ease-of-use and power of iDVD. IDVD is specifically designed to work with iMovie. Get iDVD.

Brand new iMac won't boot :-(

Hi All,
I just got a brand new iMac. I did a clean install of Leopard, imported a couple of CDs into iTunes, and then thought I'd give Bootcamp a go.
I created the disk and the machine duly rebooted into Windows setup. As the installer couldn't see the Bootcamp partition (I was using XP without SP2). I told the installer to quit and reboot.
Now all I get is a hanging white screen when I power up my iMac. If i hold down the Alt key I get a mouse pointer which locks up after a couple of seconds and that's it.
I've tried:
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- Zapping the PVRAM - AltCMD+PR" - this had no effect
- Resetting the SMU - hold down power whilst plugging in - now all the fans are running at maximum speed
- An open firmware update as per this post:
http://discussions.apple.com/thread.jspa?messageID=5984118
Is the machine completely toast?

The same thing happened to me this last week. After talking to Apple on the phone for hours they decided that it was dead and declared it doa (even though it was working for a few hours before boot camp). I am getting my new one this week. I can promise you that boot camp will not be put used on this one.
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Brand new iMac 21.5" won't turn on - straight out the box

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