Brand new iMac 24 inch does not start

I went to best buy and bought the 24 inch 2.66 GHz iMac. We loved it when the apple guy gave us a demo. I brought the brand new iMac home and set it up. Pushed the power button - IMac does not power on. Tried diff options like changing plug socket, extension cord, removed and replaced power supply from back of iMac, but didnt work.
After an hour, I took the thing back to Best buy and they replaced it with a new one. Now this new one started right away and we really love this computer. Browed until late night, put it on sleep before going to sleep. Woke up in the morning, checked email and did some more browsing before I put it back to sleep and went to take a shower. After I come back and try to turn it ON, it wont turn ON. No matter what I did except this time I did not remove the power supply from the back of the Mac.
I called in for apple support as I was extremely concerned. The support guy asked me to hold the power button for 5 secs and try to power it back again. Nothing, didnt work. Next he asked me to remove all connections as well as the power supply from the back of the Mac and then turn it on. Lo and behold, came back up.
I asked the support guy as to what the heck is the problem and if this type problem has been reported earlier - he said he cannot comment on that. I really like this computer, but I am concerned as to its reliability. Anyone had similar problems? What was the problem and what did you do?

What the guy did was have you reset the SMC, the System Management Controller. It controls things like startups, shutdowns and sleeping.
Is the iMac plugged directly into a three prong wall outlet or are you using an extension cord or a cheat adapter? If you are using an extension cord, then it needs to be a proper three pronged utility cord and not a simple cord with a cheat adapter.

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Brand new iMac 24 inch does not start

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