Brand new iMac. Indesign CS6 will not work at all. It will not reinstall. Tried to contact adobe and I get nowhere.
I can't reinstall from the adobe site. I get an installation failed message. I can't use the version that I transferred from my old iMac. I am missing plug-ins. Something called JBX and LILO.Indesing.Plugin. I can't find any of these on the web or on the adobe site. I've called apple they say they are third party things and can't help me. Other users have had similar issues but I can't find out how they solved them. I am in a panic. I have a ton of work to do and can't get my swell new computer to run my software. RUNNING CS6
Moving this discussion to the Downloading, Installing, Setting Up forum.
SJ1122 have you removed the migrated InDesign CS6 installation using the uninstaller located in the Applications/Utilities/Adobe Installers folder? If so then please also run the CC Cleaner tool - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html to ensure complete removal.
Adobe applications are not designed to be copied/migrated/transferred to other computers. In the future please migrate/transfer/copy your documents and settings and reinstall your Adobe Creative Applications.
Similar Messages
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TS1292 My iTunes will not work at all I've had 7 different people try it and its still not working
My iTunes will not work at all I've had 7 different people try it and its still not working
Cconnect it to your computer with the latest version of iTunes installed.
-
I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawal or what!! Lol
Hi there,
Firstly, try a hard reset. Hold the sleep/wake and home buttons together until the Apple logo appears.
If this doesn't work, try restoring your device. Put it in recovery mode if iTunes doesn't recognise it, and restore it from there. I have linked to instructions below.
Recovery Mode and Restore - Apple
Let me know if this helps,
Nathan -
Brand new imac 27" keeps crashing. I'm running 10.9.2 with all software up to date. It will crash on file tranfers to/from/between external drives, web browsing, word processing, video editing, and even while idling. It used to crash every 15 minutes when I first got it but I reformatted and reinstalled all software. Now it it still crashing albeit less often. This is extremely frustrating because I have no idea what I can do to prevent it from happening!
Any ideas/help would be greatly appreciated.Hmm thanks for the input. Alright. I uninstalled Avast. Was good for an hour or so. I was doing some file browsing and crashed again. Got this message.
Anonymous UUID:
E3F1F825-B183-F89A-2DD4-2B2D80C38E2A
Wed Mar 19 22:17:53 2014
panic(cpu 0 caller 0xffffff8010edbe2e): Kernel trap at 0xffffff8010e340d5, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x0000000013b1b000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80114d2ab8, RCX: 0xffffff804e99d7a4, RDX: 0xffffff80114ca830
RSP: 0xffffff838ecb7d90, RBP: 0xffffff838ecb7dc0, RSI: 0xffffff80114cafb0, RDI: 0x000000000000002e
R8: 0x0000000000000000, R9: 0x00000000009895b4, R10: 0xffffff83a0570000, R11: 0x0000000000000000
R12: 0x0000000000000005, R13: 0x0000000000000001, R14: 0xffffff80529d6b20, R15: 0xffffff80114ca4e8
RFL: 0x0000000000010083, RIP: 0xffffff8010e340d5, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff838ecb7a20 : 0xffffff8010e22fa9
0xffffff838ecb7aa0 : 0xffffff8010edbe2e
0xffffff838ecb7c70 : 0xffffff8010ef3326
0xffffff838ecb7c90 : 0xffffff8010e340d5
0xffffff838ecb7dc0 : 0xffffff8010e337d5
0xffffff838ecb7e10 : 0xffffff8010e336ab
0xffffff838ecb7e40 : 0xffffff8010e4c160
0xffffff838ecb7f10 : 0xffffff8010ecf359
0xffffff838ecb7f50 : 0xffffff8010ee1ea6
0xffffff838ecb7f80 : 0xffffff8010edb3ef
0xffffff838ecb7fd0 : 0xffffff8010ef34e9
0xffffff83a0573f50 : 0xffffff8010e375ba
0xffffff83a0573f90 : 0xffffff8010e37908
0xffffff83a0573fb0 : 0xffffff8010ed6ff7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x0000000010c00000
Kernel text base: 0xffffff8010e00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 7766525033947
last loaded kext at 4622165777838: com.blackmagic-design.desktopvideo.iokit.framebufferdriver
9.9. (addr 0xffffff7f93478000, size 20480)
last unloaded kext at 4682598356442: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f93470000, size 32768)
loaded kexts:
com.nvidia.CUDA
1.1.0
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.iokit.IOBluetoothSerialManager
4.2.3f10
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AGPM
100.14.15
com.apple.driver.ApplePlatformEnabler
2.0.9d1
com.apple.driver.X86PlatformShim
1.0.0
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.driver.AppleHDA
2.6.0f1
com.apple.driver.AppleMikeyDriver
2.6.0f1
com.apple.driver.AppleIntelHD5000Graphics
8.2.4
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleHWAccess
1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleIntelFramebufferAzul
8.2.4
com.apple.GeForce
8.2.4
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.Oxford_Semi
3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleFWOHCI
4.9.9
com.apple.driver.AirPort.Brcm4360
831.21.63
com.apple.driver.AppleSDXC
1.5.2
com.apple.iokit.AppleBCM5701Ethernet
3.8.1b2
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleUSBXHCI
670.4.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.driver.DspFuncLib
2.6.0f1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.5fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOBluetoothFamily
4.2.3f10
com.apple.iokit.IOSurface
91
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleThunderboltEDMSink
2.1.3
com.apple.driver.AppleHDAController
2.6.0f1
com.apple.iokit.IOHDAFamily
2.6.0f1
com.apple.driver.IOPlatformPluginFamily
5.7.0d10
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.AppleGraphicsDeviceControl
3.4.35
com.apple.iokit.IOAcceleratorFamily2
98.14
com.apple.iokit.IOAcceleratorFamily
98.14
com.apple.driver.AppleSMC
3.1.8
com.apple.nvidia.driver.NVDAGK100Hal
8.2.4
com.apple.nvidia.driver.NVDAResman
8.2.4
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOFireWireSerialBusProtocolTransport
2.5.1
com.apple.iokit.IOFireWireSBP2
4.2.6
com.apple.driver.AppleThunderboltDPOutAdapter
3.1.7
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter
1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IOEthernetAVBController
1.0.3b4
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IOUSBFamily
675.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
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Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@195,0,0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
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USB Device: FreeAgent GoFlex
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB2.0 Hub
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USB Device: USB2.0 Hub
USB Device: Microsoft Basic Optical Mouse v2.0
USB Device: Wired Keyboard 600
FireWire Device: eGo HDD, Iomega, Up to 800 Mb/sec
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Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6 -
I was buying songs on my Itunes account and I signed-out and now my Itunes icon on my desktop will not work at all. How do you access your account
http://support.apple.com/kb/TS1538
Try rebooting it and connect. Make sure you're connected directly to a USB port using the Apple USB cable. -
I have a new mac book pro (sept 2014) and am suddenly stuck on the log-in screen. Keyboard input is not working to enter my password. Seems to be a log in issue as keyboard works for forced troubleshooting. (And b/c when I first noticed the problem, I was able to enter my log in password but then everything sort of froze. Now, no ability to enter the password.) Already tried a basic restart and a cmmnd/ cntrl/ pwr troubleshoot to no effect.
Reset PRAM: http://support.apple.com/kb/PH14222
Start up in Safe Mode.
http://support.apple.com/kb/ph14204
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare or take it to the Apple store to have it checked out.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/
Best. -
the night be for the time was also off.
I tried to do this at least 4 times! the iTunes is running the restore but at the end he's failed.. he say there is an error ! I think number -1.
-
IChat will not launch from my brand new iMac - What do i need to do?
Just purchased a brand new iMac 24". Really nice machine except that iChat will not launch. I click on the icon but it just bounces once and does nothing. Any ideas what i need to do please?
Hi deano68,
Very odd.
OK I think we have at least one app that has not installed properly.
It could also be that a Font is missing. Certain Apple Apps will not launch if Helvetica is not active in the Font Book.
There are two ways to reinstall the Application.
Both are listed here in Ryan's FAQ.
Both methods require that you download the Combo Install and run that as well.
This catches all the iChat Updates that come with OS updates so that iChat and the OS are at the same level.
You might want to try the Combo Update on it's own first before the Reinstall as it often sorts things.
The link in the FAQ to downloads may not work now since the Apple Site has been reorganised.
They are now here http://www.apple.com/downloads/macosx/apple/macosx_updates/
10:11 PM Monday; July 30, 2007 -
What's with the brand new imac's not being able to handle 3 tracks in garage band? This is crap!
I have been so dissapointed by Lion i'm thinking about selling the brand new Imac. No Rosettta?! So i cant use Final Cut express anymore or CS3, and I don't WANT TO UPGRADE> And Even Garage band cannot play more than 3 tracks without saying there are too many? I can work better on my 2008 macbook!!!!
And Even Garage band cannot play more than 3 tracks without saying there are too many?
There must be something wrong. A brand-new iMac should really perform better.
What model did you buy (Processor, how much disk space, how much RAM)? Can it be, that your harddrive is too full with less than 15 GB of free space, or the iMac has not enough RAM? Lion needs a bit more memory than Snow did. -
Hi All,
I just got a brand new iMac. I did a clean install of Leopard, imported a couple of CDs into iTunes, and then thought I'd give Bootcamp a go.
I created the disk and the machine duly rebooted into Windows setup. As the installer couldn't see the Bootcamp partition (I was using XP without SP2). I told the installer to quit and reboot.
Now all I get is a hanging white screen when I power up my iMac. If i hold down the Alt key I get a mouse pointer which locks up after a couple of seconds and that's it.
I've tried:
- Holding down alt on bootup - this brings up a pointer which locks after about 2 seconds
- Holding down alt+C - with Leopard in the drive - nothing happens
- Zapping the PVRAM - AltCMD+PR" - this had no effect
- Resetting the SMU - hold down power whilst plugging in - now all the fans are running at maximum speed
- An open firmware update as per this post:
http://discussions.apple.com/thread.jspa?messageID=5984118
Is the machine completely toast?The same thing happened to me this last week. After talking to Apple on the phone for hours they decided that it was dead and declared it doa (even though it was working for a few hours before boot camp). I am getting my new one this week. I can promise you that boot camp will not be put used on this one.
-Billy -
I just upgraded from my original iPhone to the 16gb iPhone 3G and seem to be having issues with visual voicemail. I restored my iPhone from my old backup and everything else is working just fine(no connection issues or dropped calls for me thank goodness!) but my voicemail is not working at all. People can't leave me a voicemail and if I try to hit the voicemail tab on the phone it doesn't even enter the screen, just stays at whatever tab I was looking at to begin with. From my searches it seems no one else is having this issue with their iphone so I don't know if it is a problem with my activation of my new phone or a problem with the firmware or what! I had also just upgraded to firmware 2.0.2 before I could restore from the backup so I don't know if that is what is causing the issue. Any help would be appreciated!
I just got my iPhone 3 days ago and the holding "1" method didn't access my voicemail either.
I call AT&T and after 30 min. of "help", I was given phone# 317-664-9940 to activate my voicemail.
After setting up my voicemail there, I tried to call my number to leave a message. I still received a standard message that voicemail hasn't been set up. A few seconds later, my iPhone had a pop up
menu asking for my voicemail password. I typed it in. Tried calling my number again and voice mail works. The visual voicemail manager also was working on my iPhone.
Good Luck -
My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work. Once another app is opened, it will not close either. Now none of the apps on the dock are responding. I asked him to click on the apple, and drop down to "About this Mac", but that wouldn't open either. Any ideas? If I was at his house, I would call Apple Care in a heartbeat, but am home with my sick daughter,,, Thanks!
For starters, have him open Disk Utility in Applications>Utilities, select the volume (the indented listing) and Verify Disk. If it reports any problems, have him try a Safe Boot by holding the Shift key at startup. This boot will take much longer than usual. It's checking and trying to repair the drive directory, if possible. Once in Safe Boot, have him repair Permissions.
For other Disk repair remedies see
http://support.apple.com/kb/TS1417
Also, have him try a PRAM Reset. At the startup chime, hold down CMD-Option-P-R together, listen for two more chimes, total three, then let go to finish booting.
Also, is he running any AV? If so, have him uninstall it. It might be responsible for this behavior. (There are no viruses for OS X.) -
My new iMac did not come with iDVD as they are not using iDVD any longer. I made a movie that I needed to put on a DVD that would play on any external DVD player. After calling Apple twice, they recommened a 3rd party program so I downloaded "Burn-osx" and made the DVD; however when i insert it into my player connected to the TV it gives the message "disk error --playback feature may not be available on this disk". Ok--now what? I am up against a time line here--need the DVD for a graduation party! Help! What am I not doing correctly?
I have a brand new iMac
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
they recommened a 3rd party program so I downloaded "Burn-osx"
Yes, there are programs that will put a movie on a DVD. I have tried most of the other substitutes including Toast, Burn, and others. None of them come anywhere near the ease-of-use and power of iDVD. IDVD is specifically designed to work with iMovie. Get iDVD. -
Just purchased a brand new iMAC and sucessfully performed download and install of Mountain Lion (free upgrade). Discovered that dashboard widgets will not download as webpage times_out in both Safari and Firefox. Already set security to allow downloads from 'anywhere' but with no change. Downloads from anywhere else works fine, just widgets won't work, and I've been trying for several days now. Any suggestions? (firewall is off).
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
1-800-MY-APPLE
(1-800-692-7753) -
Brand new iMac does not work wirelessly
This is a very strange situation and I don't know how much to be concerned about it.
6 weeks ago I bought the first of two brand new iMacs. We have two old G4s both wired into a Netgear wireless router, plus the printer. The first new iMac when switched on, immediately found the Netgear and has worked perfectly, wirelessly, ever since. As it should.
Less than a week ago I bought the second new iMac, which is identical to the first. I put it on the _same desk_ as the Netgear, therefore a distance of only one foot. Straight out of the box, it worked wirelessly to register itself with Apple.
Since then, it has only worked wirelessly very intermittently, and then very slowly indeed. I was wasting far too much time trying to figure out why the wireless did not work, and eventually wired it into the router too.
I was attempting to set up a network with 2 old G4s wired in, and 2 new iMacs wireless. Now I have 3 wired in and one wireless.
Is there something wrong with the second brand new iMac? Or is there some line I should be pursuing with Netgear?
I have written all the IP addresses down in case anyone responding - and I sure hope SOMEONE responds! - thinks that this may be a clue.
Many thanks in advance to all and any replies.Update: I'm posting this in case it helps others......
I phoned the software support which comes free for 90 days with a brand new iMac.
The bright young man there instantly knew what the problem was, because he'd seen it all before. There's nothing wrong with the iMac and it has nothing to do with IP addresses.
I have to go into the Netgear configuration screen and Enable MAC filtering. This means I'll give the router the hardware addresses of the two iMacs and it will then allow both of them to communicate wirelessly - but no other devices which might be lurking in the vicinity.
Sounds good to me.
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