Brand new iMac loosing Airport! Very dissapointed!!!

Hi,
I have a brand new iMac 21.5". The first time I used it, it said there was no Airport installed. I phoned apple support and they told me to flash the pram. After that it found the Airport card.
Now it has lost it again and flashing the pram does nothing. This is very dissappointng - its BRAND NEW I haven't changed anything. Looks like I might have to return it....
Thanks for any help.
Theo

I'm so sorry. It's rare that one needs to send a Mac in for replacement but it can happen. The posts you see here in the AD forums are but 1% of the total Mac sold so please don't get the wrong impression. It's better to send it back now instead of trouble shooting and getting more upset. The Airport card may not have been installed correctly or it's defective. One way or another you'll have a new iMac soon.
*"I spent hours setting up the computer when it first arrived and now I'll have to do that all again. "*
It shouldn't take hours to setup an iMac. Did you check the System Profiler to see if it recognizes the Airport card?
If not and if you haven't already boxed the iMac up, click the Apple Menu then click: About This Mac then click the "More Info" button. That will launch the System Profiler for you. Under Network on the left, click Airport. See if any information shows up on the right.
Carolyn

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    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Brand New iMac and Linksys WAG54G v2 - WEP but not WPA

    Hi All
    I have a brand new iMac and a Linksys WAG54G v2 wireless network hub;
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    I have set up the network with WEP encryption and everything works
    I have set up the network with WPA encryption and everything works (PCs and printers) except my new iMac.
    Occasionally it works (1 in 50) but mostly it fails with the message "There was an error joining the AirPort network "<name of SSID>".
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    Thanks
    iMac   Mac OS X (10.4.8)  

    Hi All
    I've just discovered the console and filtered the messages on "airport"
    Mar 21 17:47:41 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 17:47:41 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 17:47:45 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 17:47:45 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 18:42:26 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouterWPA
    Mar 21 18:45:27 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 18:45:27 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 18:48:03 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 18:48:03 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 18:48:03 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 18:48:03 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 18:50:23 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 18:50:23 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 18:55:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 18:55:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 19:13:39 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 19:13:39 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 19:15:14 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 21 19:15:32 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 21 20:12:48 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 21 20:13:15 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 20:13:15 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 20:13:20 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 20:13:20 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 20:14:59 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 20:14:59 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 20:17:46 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 21 20:18:13 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 20:18:13 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 20:18:18 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 20:18:18 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 21 20:34:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 21 20:34:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 22 18:03:31 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 22 18:05:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 22 20:16:08 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 22 20:16:35 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 22 20:16:35 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 22 20:16:40 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 22 20:16:40 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 23 17:56:39 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 23 17:56:55 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 23 18:00:17 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 23 18:00:17 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 23 18:01:31 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 23 18:01:31 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 23 18:16:40 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 23 18:16:53 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 18:17:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 18:17:09 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 18:17:11 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 23 18:17:11 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 23 21:19:31 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 23 21:19:53 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 21:20:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 21:20:09 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 21:20:11 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 23 21:20:11 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 23 21:59:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 23 22:01:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 23 22:01:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 23 22:01:39 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 23 22:01:44 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 23 22:01:51 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 23 22:19:36 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    Mar 23 22:20:39 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 23 22:20:52 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 22:21:00 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 22:21:08 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 23 22:21:10 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 23 22:21:10 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 23 22:21:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 23 22:21:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 24 08:30:25 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 24 08:30:43 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 24 08:30:51 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 24 08:30:59 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 24 08:31:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 24 08:31:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 24 08:55:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 24 08:55:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 25 19:35:36 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 25 19:35:58 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 25 19:36:06 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 25 19:36:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 25 19:36:59 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 25 19:37:07 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 25 19:37:15 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 25 20:24:41 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 25 20:24:41 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 25 21:19:56 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 25 21:19:56 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 25 21:19:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 25 21:19:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 26 18:06:56 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 26 18:07:13 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 26 18:07:21 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 26 18:07:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 26 18:07:31 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
    Mar 26 18:07:31 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
    Mar 26 18:45:28 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
    Mar 26 18:45:45 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 26 18:45:53 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
    Mar 26 18:46:20 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
    I'm guessing my failures might be due to one of two problems; inability to find the router or connection timeouts; does anyone know how to monitor/snoop this connection and/or fix this problem?
    Thanks
    iMac Mac OS X (10.4.8)
    iMac Mac OS X (10.4.8)
    iMac Mac OS X (10.4.8)

  • Brand new imac - streaming audio/video skips

    Hey all,
    I just purchased a brand new imac with snow leopard 10.6.1 on it. When I use any sort of streaming media (pandora, hulu, youtube, etc.) it intermittently slows wayyyy down and skips. I have no problems with this on my other computers (2nd gen macbook, lenovo thinkpad.) This problem occurs in both Safari and Firefox. I have tried changing the frequency channel on my router, to no avail. As a whole, the browsers are slower than I would expect them to be.
    Any ideas? This is really aggravating, especially since it's so new.

    10.6.2 just dropped less than an hour ago, and includes a fix for this....
    http://support.apple.com/kb/HT3874
    +this update addresses video playback and performance issues for iMac (21.5-inch, Late 2009) and iMac (27-inch, Late 2009) computers that may occur in some situations while AirPort is turned on+

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