Brand new iMac running slow with only 3% of HD used!

I just purchased a new iMAC 21.5" with 2.9 i5 and 8GB memory and literally have yet to add any programs except AI, ID and PS and its running very poorly. This is my first MAC and i'm very disappointed. I purchased this computer for school where I am getting my BS in media arts. I use an older 27" iMAC at school using all the same programs and more and my new computer doesn't hold a candle to its usability. For example, opening up the programs takes what I consider to be a long time being that there is nothing on the HD. While in PS, and trying to edit, without even having multiple windows open, or multiple layers, it will not instantly edit in the preview window. If and when it decides to edit the computer, then it prompts the color wheel buffer. I specifically told the guy at the store exactly what I would be using it for - to only run the Adobe programs and CC. Since owning the iMAC, I have updated the suggested programs from the apple store and had the most recent OS updates.
The model number of the computer: A1418 any help would be greatly appreciated! If I don't have the correct model I need - I will gladly make the unsaid large retail giant take it back, one way or another.

Here is the EtreCheck results:
EtreCheck version: 1.9.11 (43) - report generated May 25, 2014 at 8:54:13 AM PDT
Hardware Information:
          iMac (21.5-inch, Late 2013)
          iMac - model: iMac14,3
          1 2.9 GHz Intel Core i5 CPU: 4 cores
          8 GB RAM
Video Information:
          NVIDIA GeForce GT 750M - VRAM: 1024 MB
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 11:37:57
Disk Information:
          APPLE HDD HTS541010A9E662 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 999.35 GB (969.11 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. FaceTime HD Camera (Built-in)
          Wacom Co.,Ltd. Intuos PTS
          Generic Mass Storage
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.silabs.driver.CP210xVCPDriver (3.0.0d1) Support
          [not loaded] com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) Support
          [not loaded] com.wacom.kext.wacomtablet (6.3.8 - SDK 10.9) Support
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.AdobeCreativeCloud.plist Support
          [running] com.wacom.wacomtablet.plist Support
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist Support
User Login Items:
          iTunesHelper
Internet Plug-ins:
          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          QuickTime Plugin: Version: 7.7.3
          WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support
          AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
          Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
          Flash Player Support
          WacomTablet Support
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               2%          WindowServer
               0%          Creative Cloud
               0%          fontd
               0%          dpd
Top Processes by Memory:
          442 MB          Adobe Photoshop CC
          188 MB          Safari
          172 MB          com.apple.IconServicesAgent
          147 MB          com.apple.WebKit.WebContent
          131 MB          installd
Virtual Memory Information:
          4.05 GB          Free RAM
          2.67 GB          Active RAM
          397 MB          Inactive RAM
          911 MB          Wired RAM
          998 MB          Page-ins
          0 B          Page-outs

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Brand new iMac running very slow!

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If you are referring to this icon for the App Store:
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I'm not sure if you understood my original post, however, I will re-iterate it here.
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Hi,
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
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* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Why is my brand new iMac so slow?

Hi,
I bought my iMac about four months ago. Never had a Mac before and I'd been looking foreward to it
for a long time!
Specs: iMac 27" | OS X 10.6.8 | quad core | 2.7GHz | 4 gig ram | 1 TB disk | 1333 MHz | DDR3
Very early it striked me how slow this machine was! Starting and rebooting is insanely quick, but
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I also work in a 3D program called ArchiCad and this is even worse! I've had to teach myself a
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I see this little circus wheel all the time and it's driving me nuts!
Sometimes the Mac just crashes without having lots of apps open. I might have a couple of browsers open,
a word document, finder and a priview. And it crashes!
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The Mac is full of small problems also.
- I have to install the magic mouse all the time! It just gets lost and I have to use my track pad
to search for it. Even though the batteries are new. Sometimes this only happends once every
second week, sometimes it happens 15 times a' day.
- Sometimes I can flip between pages in web browsers by swiping with the mouse, sometimes I can't.
Sometimes I can do this when working with folders, sometimes I can't.
- I often have problems with Java.
- The web browser Opera crashes all the time. Can't use it.
- Sometimes, videos from f.eks youtube can't play.
- Just opening a photo in preview can take 10 seconds! Not allways, but sometimes.
- Using cover flow with images is useless. It uses so much time to preview the photos with good quality.
You might wonder, what have this dude done to his Mac?
I have installed Photoshop, ArchiCad, Chrome, Opera and a small app for browsing an old iPod touch.
That's it!
Since I'm a photographer I've also put a lot of photos here, but not more than perfaps 100GB. Max!
I am very, very carefull with what kind of websites I visit. I never visit a website I don't trust.
I don't download anything (movies, games etc). Everything I have is original. No pirate.
So I brought it wth me to my local apple store. They thought it was a problem with the disc.
After being without the Mac for a week they told me nothing was wrong with it. It was perfect they said!
My jaw dropped all the way to the floor.
All they could say was that I could format and reinstall the intire system and/or upgrade to 8BG ram.
Do you guys think this will help? Why should I reinstall? I can't understand how I could've screeved the system up!
And really? I should use MORE money and upgrade to 8gb Ram? My previous 2gb Ram PC was so much faster! Is this necessary?
I hope someone can give me any advice.
I feel lost. This is by far the worst purchase I've ever done. I hate my Mac...

Well,
To start Dan, you are using quite a few CPU, GPU, RAM and HD intensive apps.
4 GBs of RAM isn,t going to cut it. 8 GBs isn't going to cut it! Not at all! 4 GBs Of RAM is the base (read minimal ) RAM the iMac model you bought comes with. It doesn't mean it's enough to run lots of Applications. Epecially processor intense applications you're trying to run!
Every re-iteration of OS X uses more and more CPU, GPU, RAM and HD resources.
OS X, BY ITSELF, needs between 2-4 GBs of RAM just to do its things smoothly.
Using Photoshop alone needs oodles of CPU, GPU, RAM and HD space for scratch disks.
If you are a seasoned Photoshop/Adobe user, you should already know this fact!
ArchiCad is another, CPU, GPU and RAM heavy app.
You have various browsers, email, word documents open simultaneously? Really?
More than one web browser open? Web Browsers also eat up lots CPU and GPU cycles and RAM!
The thing that eats up CPU, GPU and RAM cycles with web browsers is Adobe Flash and to some extent Java.
You're trying to run all these thing on very little to no RAM horsepower!!!
You're asking your iMac to run all these heavy processing apps with no additonal RAM available to do so.
As you've discovered, this is not working.
You're probably getting a lot of page in/outs and virtual memory swapping between real RAM and the hard drive.
You need to install, AT THE VERY LEAST, 12 GBs of RAM! I would just install 16 GBs of RAM and be done.
Your iMac can take up to 32 GBs of RAM, but this, I think maybe overkill. Try your system with 16 GBs first.
I have a 2009 27 inch iMac with 16 GBs of RAM running CAD and Adobe CS 3 and Blender 3D and other processor intensive apps with very little issues.
Buy reliable RAM from online sellers Crucial memory or OWC.
As wise advice from me, if you want to experience a smooth and productive Mac experience, do not upgrade your iMac to 10.7 or 10.8.
10.6.8 Snow Leopard is the last "real" version of the previous Mac OS X versions that many of us still love and use. Newer versions of the OS, basically, still have many issues and turn your iMac into a giant iPod, iPHone or iPad., Instead of being a fully customizable and reliable OS.
The magic mouse is really a crppy mouse to use with drawing and painting applications like we both use.
Ditch it and purchase either the old RF style Mac compatible wireless laser mice or purchase a wired mouse.
These mice are more accurate pointing and tracking devices.
Look at Mac compatible mice models from Microsoft, Logitech, Kensington or Apple
The battery life of the magic mouse is just poor, also. Its tracking is poor for fine mouse movements, too!
Does your wireless trackpad work any better? Is it better on baterries? Do you get fine control using it?
If the trackpad is better, than just ditch the magic mouse all together.
If the trackpad give you trouble, too, ditch it for a more accurate mouse, trackball or trackpad from another manufacturer other than Apple. Again, Mac compatible trackpads from Microsoft, Logitech and Kensington.

2007 iMac runs slow with beachball

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I must say that I had the same problem before but not as much
Have you run any "cleaning" or "optimizing" apps on your Mac recently? Or installed any antivirus software? They can mess up things big time.
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G5 iMac Runs Slower with OS 10.5 than it did with 10.4

My older iMac is a first generation 20" G5 with 1.8GHZ G5 processor, 1 GB RAM, 250 GB HD of which 75.6 GB is free space.
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What, if anything, can I do to restore the iMac to its former peppyness?
Currently it's being used mostly for email and web surfing.
Should I consider "downgrading" back to OS 10.4?
Thanks!

Try vacuuming the air vents, emptying trash, using [whatsize|http://www.versiontracker.com/dyn/moreinfo/macosx/44018] to see what applications you can delete. Also, empty the browser cache frequently and look in Applications>Utilities>Activity Monitor to see what application is using a large amount of either memory and/or CPU.

Imac running slow with lots of pinwheel

I have done a EtreCheck via Etresoft and the report is enclosed. Can anyone tell me if there is something obvious thats needs either updating or even removing to speed up my pc? Thanks
Hardware Information:
         iMac (27-inch, Mid 2011)
         iMac - model: iMac12,2
         1 2.7 GHz Intel Core i5 CPU: 4 cores
         4 GB RAM
Video Information:
         AMD Radeon HD 6770M - VRAM: 512 MB
System Software:
         OS X 10.9.2 (13C1021) - Uptime: 5 days 18:27:55
Disk Information:
         ST31000528AS disk0 : (1 TB)
                   EFI (disk0s1) <not mounted>: 209.7 MB
              iMac (disk0s2) / [Startup]: 999.35 GB (891.65 GB free)
                   Recovery HD (disk0s3) <not mounted>: 650 MB
         HL-DT-STDVDRW GA32N
USB Information:
         Apple Inc. FaceTime HD Camera (Built-in)
         SanDisk Cruzer Blade 2 GB
                   SANDISK USB (disk2s1) /Volumes/SANDISK USB: 2 GB (1.98 GB free)
         Apple Inc. BRCM2046 Hub
                   Apple Inc. Bluetooth USB Host Controller
         Seagate Desktop          500.11 GB
                   Seagate (disk1s1) /Volumes/Seagate: 500.11 GB (342.5 GB free)
         Apple Computer, Inc. IR Receiver
         Apple Internal Memory Card Reader
Thunderbolt Information:
         Apple Inc. thunderbolt_bus
Gatekeeper:
         Mac App Store and identified developers
Kernel Extensions:
         [not loaded]        com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6) Support
         [not loaded]        com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6) Support
         [not loaded]        com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6) Support
         [not loaded]        com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5) Support
         [not loaded]        com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6) Support
         [not loaded]        com.driver.JRDMassStorageDriver64 (1.0.0) Support
         [not loaded]        com.driver.JRDMassStorageDriverType05 (1.0.0) Support
         [not loaded]        com.driver.JRDUSBModemData32 (1.0.1) Support
         [not loaded]        com.driver.JRDUSBModemData64 (4.0.8) Support
         [not loaded]        com.roxio.TDIXController (2.0) Support
         [not loaded]        com.sony.driver.dsccamFirmwareUpdaterType00 (1 - SDK 10.6) Support
Problem System Launch Daemons:
       [failed]                com.apple.installd.plist
       [failed]                com.apple.wdhelper.plist
Launch Daemons:
       [loaded]             com.adobe.fpsaud.plist Support
       [loaded]             com.google.keystone.daemon.plist Support
       [loaded]             com.microsoft.office.licensing.helper.plist Support
       [loaded]             com.oracle.java.Helper-Tool.plist Support
       [loaded]             com.oracle.java.JavaUpdateHelper.plist Support
       [loaded]             com.sharpcast.xfsmond.plist Support
       [running]             com.trusteer.rooks.rooksd.plist Support
Launch Agents:
       [running]             com.epson.Epson_Low_Ink_Reminder.launcher.plist Support
       [running]             com.epson.eventmanager.agent.plist Support
       [loaded]             com.epson.ews.launcher.plist Support
       [loaded]             com.google.keystone.agent.plist Support
       [loaded]             com.oracle.java.Java-Updater.plist Support
       [running]             com.sony.SonyAutoLauncher.agent.plist Support
       [running]             com.trusteer.rapport.rapportd.plist Support
User Launch Agents:
       [loaded]             com.adobe.ARM.[...].plist Support
       [running]             com.amazon.cloud-player.plist Support
       [running]             com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
       [failed]                com.zeobit.MacKeeper.Helper.plist Support
User Login Items:
         VMware Fusion Helper
         iTunesHelper
         Salling Media Sync
         SimplifyMedia
         GrowlHelperApp
         ZumoDrive
         Dropbox
         Genieo
         AdobeResourceSynchronizer
         SugarSync
         TomTomHOMERunner
         KiesAgent
         fuspredownloader
Internet Plug-ins:
         o1dbrowserplugin: Version: 5.3.1.18536 Support
         Default Browser: Version: 537 - SDK 10.9
         AdobePDFViewerNPAPI: Version: 10.1.9 Support
         FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
         AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support
         Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
         QuickTime Plugin: Version: 7.7.3
         googletalkbrowserplugin: Version: 5.3.1.18536 Support
         iPhotoPhotocast: Version: 7.0 - SDK 10.8
         AdobePDFViewer: Version: 10.1.9 Support
         CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 Support
         SharePointBrowserPlugin: Version: 14.1.0 Support
         JavaAppletPlugin: Version: Java 7 Update 55 Check version
Audio Plug-ins:
         BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
         AirPlay: Version: 2.0 - SDK 10.9
         AppleAVBAudio: Version: 203.2 - SDK 10.9
         iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
         Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
         Picasa: Version: 1.0 Support
         Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes:
         Choosy Support
         Flash Player Support
         Growl Support
         Java Support
         MacFUSE Support
         Trusteer Endpoint Protection Support
         Tuxera NTFS Support
Time Machine:
         Skip System Files: NO
         Mobile backups: OFF
         Auto backup: YES
         Volumes being backed up:
                   iMac: Disk size: 930.71 GB Disk used: 100.29 GB
         Destinations:
                   Seagate [Local] (Last used)
                   Total size: 465.76 GB
                   Total number of backups: 43
                   Oldest backup: 2014-01-03 21:13:19 +0000
                   Last backup: 2014-05-17 13:11:03 +0000
                   Size of backup disk: Adequate
                            Backup size 465.76 GB > (Disk used 100.29 GB X 3)
         Time Machine details may not be accurate.
         All volumes being backed up may not be listed.
Top Processes by CPU:
            6%         ARM
            3%         CalendarAgent
            2%         com.apple.internetaccounts
            2%         WindowServer
            2%         Airmail
Top Processes by Memory:
       164 MB     com.apple.WebKit.WebContent
       139 MB     firefox
       123 MB     Safari
       82 MB        Airmail
       74 MB        com.apple.IconServicesAgent
Virtual Memory Information:
       43 MB        Free RAM
       917 MB     Active RAM
       877 MB     Inactive RAM
       896 MB     Wired RAM
       6.31 GB     Page-ins
       493 MB     Page-outs

In addition, you also have one of the worse things for Macs since the sledgehammer--MacKeeper.
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
Also. Trusteer Rapport software, in spite of ongoing efforts on the part of its developer, will not play well with Safari.
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
IMHO, you have way too many things launching at startup. Figure out what you can manaully launch latter when needed and turn them off in System Preferences > USeres & Groups >Login items tab.
The "page-outs" for RAM is starting to creap up indicating more RAM could help. If you don't want to buy RAM, removing some apps from the log-in items can help performance.

I bought a new imac running Loin and Office 2011. The server we use to access emails runs exchange 2003 and my IT person says the imac is not compatible with the server. The server does not want to let me access using any email software.

I bought a new imac running Loin with Office 2011. I am the only mac in the office and the Server we use to access emails runs exchange 2003 and my IT person says the imac is not compatible with the server. The server does not want to let me access using any email software other than webmail access through our website. It looks as though 2011 is not compatible with 2003 per some searches online, but what are some options I have to gain full access again? I purchased parallels in hopes that this my help and I am able to use remote desktop connection to log on to server but can not drag and drop files I need. There is a shared drive on that Server we all use to exchange files.
The two main issues are gaining access to my email again and ability to drag and drop files from mac to pc. I hope this is enough info to get some solutions.
PS - IT person says my iMac's IP is what his server does not understand so that is why I can not login.

Office 2011 is not compatbile with Exchange 2003.
I suggest you post further Office related questions on Microsoft's own forums for their Mac software:
http://answers.microsoft.com/en-us/mac

Brand New iMac 24" internal or external hard drive upgrade to 1TB?

I just purchased a brand new iMac 24" MB325LL with a 320GB hard drive. I currently have 432GB of data on my PC and I would like to upgrade the hard drive to 1TB. I have 2 options and I need your advice:
Option #1 » Cost:CDN*$255*
Buy a Samsung Spinpoint F1 1TB from DirectCanada.com for CDN$155 (tax+shipping included). Get it installed by a certified Apple technician for CDN$100 in Toronto. I doubt I can get it installed for a lower fee.
Option #2 » Cost:CDN*$317*
Buy a LaCie D2 1TB external hard drive with Firewire 800 for CDN$317 (tax+shipping included) either from a U.S. retailer (e.g. iUnitek) or a Canadian one. Prices at Canadian online retailers start from CDN$266 + CDN$37 (13% tax) + CDN$18 (shipping) = CDN$321, which is just CDN$4 more than in the States, taking into account the exchange rate.
So, there you. From the financial point of view, the incentive is to get an internal hard drive, which I don't mind at all. I'd like to install Vista on a 30-40GB partition, if that makes a difference. If I were to get an external hard drive, I would keep all of my data (e.g. music, movies, documents, music, etc) on it and reserve the internal 320GB hard drive for system files and OS.
What would justify paying a premium for an external hard drive other than portability? If I were to get one, I would need to be able to access it not only from my iMac's Vista partition, but also from my HP Vista laptop. Same applies to the internal hard drive. If I were to get a Samsung F1, I would still need to access my mac files from Vista's partition (when I boot into Vista) as well as from my HP Vista laptop (over wi-fi). FYI: I have no use for Time Machine, since I've never deleted a file which I needed to recover..well, maybe once or twice. What I DO need is a utility to synchronize files across machines. Hence, I will need some kind of program to automatically sync my iMac files with my HP laptop files. Currently, I utilize SyncBackSE to sync files between my HP laptop and my PC over Wi-Fi every morning at 6am. Works like a charm.
That's my dilemma in a nutshell. Any comments, suggestions and words of wisdom are welcome.
P.S. I'm also planning on upgrading RAM to 4GB. Newegg.ca is running a promotion (http://www.newegg.ca/Product/Product.aspx?Item=N82E16820227251): $72 CDN minus $20 USD mail-in rebate. It's not related to my question in any way, but some Canadians might find this info relevant.

Well, I don't have the budget for both and as I've already pointed out, Time Machine does not address my needs. It's a great backup solution, but what I need is a synchronization solution. I need to have the same versions of basic files, such as music, photos, documents, and other miscellaneous stuff on my iMac and my HP Vista laptop. Even if I were to get a MacBook in the future, I would still need the same set-up. That way, if something happens to either my iMac or my MacBook, I would always be able to simply copy-paste files from one machine to another. That's, sort of, my version of a perfect backup solution...unless, there's an option to load up files from a Time Machine backup onto a separate one (e.g. MacBook). In the end, Time Machine only partially addresses my need in keeping 2 machines backed up in a sense that it only backs up one of them. My solution kills 2 birds with one stone. I would have 2 syncronized computers (e.g. iMac + HP Laptop, iMac + MacBook) AND both computers would serve as mutual backup sources, since whatever happens to one of them, I would always be able to copy data from the other.
The problem arises when I factor in the sheer number of gigabytes required on the portable computer to mirror everything from the iMac, whether be it a Windows laptop or a MacBook. I would always have more data on my iMac than the available space on a smaller hard drive. I now have 432GB of stuff and I can presume that this number will only grow. Hence, at any given time I would be able to synchronize only the most essential files to the laptop. Ideally, I would need a NAS which would collect = synchronize data from both machines. That way, whenever files get modified, changes would automatically be transferred to the NAS and routed further down the chain to the iMac. It would work both ways, obviously. In that scenario, I don't need to worry about any of the computers, since whichever one fails on me, I would always have a copy of the entire collection of files. Now, that I doubt Time Machine can accomplish.

Will the new iMac run MSOffice 2004?

I have been running MS Office 2004 for Mac on my Macs since, oh, around 2004. I'm completely happy with it. I don't need any new features. I know it inside and out and I don't want to learn a new version.
Will a brand new iMac run my Office 2004 software? Or will this software be obsolete on a new machine?

No, except by running it through Mac OS X Server 10.6 in emulation.
(97845)

Why can't I open iTunes on brand new iMac?

My wife has a brand new iMac running OS X Lion. She already has an iTunes account which she accesses on a year old iPad. She can not access her itunes library or even get the page to open on her iMac. Going to Finder - Applications, shows iTunes as one of her apps but it will not open. The iTunes icon is on her task bar but all it does is bounce when clicked on. The bar at the top of the window has switched to itunes ( showing controls- File, View, Edit etc) but no page opens. We are both newbies, are we missing something obvious?

Since it's brand new I'd call AppleCare and let them walk you through it. They will have you try things and you can give immediate feedback and they will take you to the next step. That would take us too long here. Apple's service is very good.

Brand new iMac loosing Airport! Very dissapointed!!!

Hi,
I have a brand new iMac 21.5". The first time I used it, it said there was no Airport installed. I phoned apple support and they told me to flash the pram. After that it found the Airport card.
Now it has lost it again and flashing the pram does nothing. This is very dissappointng - its BRAND NEW I haven't changed anything. Looks like I might have to return it....
Thanks for any help.
Theo

I'm so sorry. It's rare that one needs to send a Mac in for replacement but it can happen. The posts you see here in the AD forums are but 1% of the total Mac sold so please don't get the wrong impression. It's better to send it back now instead of trouble shooting and getting more upset. The Airport card may not have been installed correctly or it's defective. One way or another you'll have a new iMac soon.
*"I spent hours setting up the computer when it first arrived and now I'll have to do that all again. "*
It shouldn't take hours to setup an iMac. Did you check the System Profiler to see if it recognizes the Airport card?
If not and if you haven't already boxed the iMac up, click the Apple Menu then click: About This Mac then click the "More Info" button. That will launch the System Profiler for you. Under Network on the left, click Airport. See if any information shows up on the right.
Carolyn

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