Brand new imac... Screen wont work?

Hi,
My new imac just arrived. I've plugged everything in but the screen doesn't turn on?
Any help?

Adamaru wrote:
Thank you for your help. :(
Don't be disappointed in Apple products. I have the very same iMac, and I'm loving it. I can't get enough of it. It's fast. The screen is huge. And I haven't had a single issue.
You just had horrible luck. Apple will make it right for you. They'll probably ship you a new one overnight (if they have that kind of thing in the UK, which I presume is your location based upon your currency).

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Brand new iMac does not work wirelessly

This is a very strange situation and I don't know how much to be concerned about it.
6 weeks ago I bought the first of two brand new iMacs. We have two old G4s both wired into a Netgear wireless router, plus the printer. The first new iMac when switched on, immediately found the Netgear and has worked perfectly, wirelessly, ever since. As it should.
Less than a week ago I bought the second new iMac, which is identical to the first. I put it on the _same desk_ as the Netgear, therefore a distance of only one foot. Straight out of the box, it worked wirelessly to register itself with Apple.
Since then, it has only worked wirelessly very intermittently, and then very slowly indeed. I was wasting far too much time trying to figure out why the wireless did not work, and eventually wired it into the router too.
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Many thanks in advance to all and any replies.

Update: I'm posting this in case it helps others......
I phoned the software support which comes free for 90 days with a brand new iMac.
The bright young man there instantly knew what the problem was, because he'd seen it all before. There's nothing wrong with the iMac and it has nothing to do with IP addresses.
I have to go into the Netgear configuration screen and Enable MAC filtering. This means I'll give the router the hardware addresses of the two iMacs and it will then allow both of them to communicate wirelessly - but no other devices which might be lurking in the vicinity.
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Hello,
I am having problems with the power button on my brand new iMac which was purchased 2 weeks ago. Some days I press the power button and everything works fine. And then some days, I get no response from the power button. I then just unplug and replug the power cord from the surge protector back in and then the power button works!
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Welcome to the Apple Discussions!
Apple Service and Support in the Philippines.
http://store.apple.com.au/asia/FMPro?-db=asiachannelweb.fp5&-lay=web&-format=%2F asia%2Fsvclocateresults.html&-error=%2Fasia%2Flocaterrors.html&-max=25&-sortfiel d=level&-sortfield=TradingAs&-sortorder=ascending&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8 =&c9=&c10=&c11=&c12=&c13=&c14=&viaProduct=3&country=Philippines&-find.x=58&-find .y=18
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I asked my local computer guy and he said it was a known issue due to safari and not to use safari.
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:[

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ONE
Paul has given you good advice in that I would reinstall the OS from the supplied disks to get your computer working properly.
TWO
Then re-install your old programs (only those you really need since they are likely PowerPC, not “universal” Intel programs) from their original disks.
THREE
If you have the user data from the old drive backed up, then hopefully you can restore your user data to the new drive or buy an enclosure and access the old data as needed (which is what I did when originally migrating from a Power Mac G5 to the iMac (late 2009).
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http://support.apple.com/kb/TS1417
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Have you tried all of these?
1. Pressing the Eject key while opening the iMac.
2. Pressing the Eject key while closing down the iMac.
3. Holding down the Option key while restarting the iMac.
4. Using Disk Utility to try to Mount, Repair and Eject the disk.
5. Holding down the Mouse while restarting the iMac.
6. Pressing the O and F keys while closing down the iMac.
7. Opened Applications > Utilities >Terminal and typed in 'drutil tray eject'.

I can't get my iChat to work on my brand new iMac.

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Hi,
So in iChat > Preferences > Accounts you list something in addition to the Bonjour Account ?
If you click this account to Highlight and then make sure the account Info tab is the active one - is the "Use this Account" check box ticked ?
What message to you get if it isn't and you tick the box ?
What sort of an account is it ?
It will list AIM whether it is AIM, @mac.com or one from MobileMe.
Pic of Check box
Notes:
Apple allow passwords over 16 characters in registering for a MobileMe account and @mac.com names.
However the AIM servers can only make use of passwords up to 16 characters in length so you may have to shorten it.
In the pic you can see my Screen Name does not have a @something.com (it is a plain AIM name)
However at AIM you can also register Email address as Screen Names
GoogleTalk
If you have a email account with Google you can Enable Talk as an Option of your Google Account page.
This will let you chat in the Google Mail Web page.
You can also use this name in iChat.
However you must enter the name as it appears on any Google page when you are logged in.
So if you are [email protected] it should be entered that way. Same for an @gmail.com ending. (The Mail app does not seem to mind but iChat does - well the Talk server does)
Other Jabber accounts/IDs
Like AIM valid Names you have to have registered from a Jabber ID with a server before you get to enter it in iChat.
With these Jabber accounts the iChat app will presume the server name is the last part after the @ (they look like email addresses)
So in this case if you are [email protected] iChat will extract the aJabberServer.Com to Move to the Servers settings tab info.
(The exception is Google which is also a Jabber server).
Presumably you did this through the Start Up Screens as in these pics
http://www.ralphjohns.co.uk/versions/ichatvers4/howtoStartiChat.html (iChat 5 is exactly the same at this point)
If none of this makes any sense or does not match what you remember doing could you detail that as much as possible.
I may receive some form of compensation, financial or otherwise, from my recommendation or link
There are in fact over 360 pages here on iChat.
9:28 PM Wednesday; May 18, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
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 Mac OS X (10.6.7),
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Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce

Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.

If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
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Slow performance, brand new iMac!

Hello!
First, excuse my rusty English.. I hope you manage to read it
Main problem.. Adobe, PhaseOne and other intensive applications is veeeery slow on a high specced brand new iMac! Lightroom 5, PS CC and Capture One Pro 7 is what I use mostly.
I just got my brand new iMac 2014.2 (3.5/3.9 GHz, 32 GB RAM, 512GB flash disk and GTX780M), and its quite a lot slower than my other Win7 workstation. Other workstation specs: i7 4.2 GHz, 16GB RAM, 128GB SSD, GTX 580. I'm working on the same Raid-5 drive (USB-3) too, so I don't know why it's slower..
What I experience:
Changing from "current" raw to next raw (while culling) takes several seconds, and my Raid-5 is done chewing long before I see the result on my monitor. I get the spinning beach ball while waiting for preview. I always render 1:1 on import and 1:1+standard size in menu, just to be sure. Adjustment brush is like dodging in PS v1.0 (NOT CS) when computers had less disk-space than we have cpu-cache today, awfully slow, and it "stutters". Moving/panning in 1:1 is very choppy, and sometimes I get the spinning beach ball while panning.. This happens in LR and CO.. Photoshop CC stutters or have to "think" when I try panning. These problems happens in 6 Mpix, 12 Mpix or 25 Mpix RAW files, and actually in some JPEGs too!
I have done following:
I've tried 2003 and 2010 processing in LR, small change. Fixed permissions in OS X. Removed preferences for LR, CO and PS CC. Reinstalled LR/cloud apps and Capture One Pro 7. Increased camera raw cache from 15 to 50 GB. Followed Adobe's guide to make LR faster. Followed Capture One guides. Reinstalled (clean install) of OS X. I've tried all tips I could find in the forums around.. I have also tried placing RAW files on internal 512 GB disk to see if that helps on performance, but no change. Same story with camera raw cache, doesn't matter where it is.
Additional things.. I’ve also diagnosed the iMac with checkdisk, memcheck, logs, etc.. No problems as far as I can see.
I just changed my workflow from Win to OS X and I depend on this to work.. I currently have 4000 files from my last job waiting to be worked on, and I'm not finished until Christmas in this tempo :-(
If I can't get this working very soon, then I have to return this very expensive iMac and buy a new PC again..

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Brand new imac Retina and can't enter Apple Diagnostics. Doing it wrong?

I've had various issues with my brand new imac retina. I've spoken with Apple Care about two of them (Finder icon issue; slow shut down) and we're working through it all trying to figure out if it's software and whether the current beta update will solve the problem when it comes out. They've extended their 14 day exchange to 60 days for me while we sort it out.
All said, one thing they suggested was to run the Apple Diagnostics by holding down D upon booting. I've tried running this, it comes to a screen wanting me to pick the language, and nothing happens. It's like it doesn't do anything upon picking the language, just sits there.
The Sr. Tech I was talking with just said "that's strange" but with other things we were discussing he went about focusing on the other things.
I may try yet another separate call to discuss this with them but I thought I'd check here to see if anyone has encountered/solved this issue, see if I'm going about it the wrong way.
I'm holding down D and I'm connected by ethernet. This is the new imac retina 5k, 2014.
Thanks.

Clayton Rhoades wrote:
They've extended their 14 day exchange to 60 days for me while we sort it out.
That's might nice of Apple. Personally, I would not be sorting anything out on a brand new Mac. I would be demanding a brand new replacement. One that is suppose to work rigiht out the box.
I may try yet another separate call to discuss this with them but I thought I'd check here to see if anyone has encountered/solved this issue, see if I'm going about it the wrong way.
I'm holding down D and I'm connected by ethernet.
The techs wanted you to run Apple's Hardware Test. See KB Article: Using Apple Hardware Test - Apple Support
Thanks.

Brand new imac... Screen wont work?

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