Brand new ink cartridges, cleaned, still not printing

Recurring problem on this printer, nothing helps. Brand new ink cartridges, cleaned the inkheads twice, read though solutions for de-clogging the vents. Able to print documents fine this morning, now---nothing. Black ink not printing. Frustrating, this is a recurring problem and am tired of going through more ink. Ran alignment, just says "alignment failed" but no solutions offered/no troubleshooting given. Suggestions?

Hi @OL5,
Welcome to the HP Forums!
I see that your HP Photosmart is not printing black. I am sorry to hear this, but happy to help!
For further assistance, I will need to know:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If the printer is connected, Wireless, or USB.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using genuine HP ink cartridges, or refills.
Once I know this information, I will be happy to do some further research for you.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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New Ink Cartridge but can not print out/copy any document.

I have HP Printer Deskjet 1050. I've just bought 1 x Original HP Ink Cartridge Colour Black No.61 that can be used as well for my HP Deskjet 1050 (because I could't get No.802 Black Cartridge). I have pulled out the empty one and pushed the new one in until I heard snap sound (I've followed as what is in the instruction poster). Before my old Ink was empty, I was able to print either black or colour. Now, after I've got new one pushed in, I couldn't print nothing, even the alignment page doesn't automatically print out after all cartridges are pushed in and cartridge door was closed. My Black Ink warning light is blinking all the time. I can scan to my computer/laptop but can not print it out or make copy from the printer. This printer is not compatible for my laptop with OS Windows 8.1 (64-bit), but I was able to use my printer for printing thru my laptop by using HP AiO Printer Remote. Please help?

Hi @KroebY,
Welcome to the HP support Forums! I see you have replaced the black cartridge on your HP Deskjet 1010, but it is not registering the new cartridge. You are unable to copy or print, you can make a scan. I notice you said your DJ 1010 was not compatible with the Windows 8.1 Operating system, there are full feature software and drivers available for your printer.
Let's start troubleshooting the print quality issues: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
Does this help, are you now able to print and make a copy? If yes, continue below:
Now, the software:
1. Unplug the USB if using a direct connection.
2. Remove the HP DJ 1010 software from your computers Control Panel's Uninstall a program option.
3. Restart the computer.
4. Make sure all the DJ 1010 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
5. Now go ahead and download the software and drivers for your DJ 1010 (DO NOT plug in USB until the software prompts you to):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-117518-4&cc=us&dlc=en&lc=en...
6. Go ahead and print a test page.
7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if you are not able to print, and if the installation was successful. I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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HP Deskjet 3070A Replaced the cartridges and still not printing

My printer says i need to use the Set UP cartridges that came with my printer that is impossible as my printer is 20 months old. I had no problems with any kind of printing e-print etc. until now I had to replace my cartridges. I purchased HP364 and i have tried and cleaned my printer but it well not print. Sometimes it tells me Magenta is in compatible 2 days later it say Cyan was incompatible. Please can you help
This question was solved.
View Solution.

@DJBell
I'm going to reply to the private msg you sent me on this.
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

My printer isn't printing. i replaced cartridges, and still not printing.

We were trying to make a copy and kept getting blank pages. I replaced the black, blue, and magenta cartridges. I still can't get black to print though. I can get a little of magenta and blue to print. I tried printing an email and got some of those colors, but if I try to make a copy, I get nothing but blank paper.

hi there 333crown,
could you provide the community with a little more information to narrow troubleshooting? Things like your operating system and the printer model usually help considerably.
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

New HP ink cartridges - still not printing black

New HP inks - but still not printing black. Have re-inserted; cleaned printhead; store replaced ink cartridge incase faulty; ink levels all full. No black printing; just good old faint grey. I am so frustrated with this printer and dont really want to have to schlepp it to the repairs place when it was working perfectly before I replaced the ink. Have had to pay the shop for 2 black inks as clearly the first wasnt faulty - it's the printer. Have even tied the APP suggestion but still grey where it should be black! Reluctant to take out printhead and wash it under tap. Should i try that?!!

Hi @rhare
No, personally I suggest calling us instead. Some printers have printheads that are intended to be removed and cleaned if necessary, your printers printhead is fixed and is not intended to be removed.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My eprinter will not print in proper clolour even after new ink cartridges install cleaned nossles p

my eprinter will not print in proper in colour even after new ink cartridges installed cleaned nossles as new cartridges still not printing properly
This question was solved.
View Solution.

Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
Also, have you tried doing a self test print to see if the issue is hardware related versus being software related?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

HP Officejet Pro 8500 A910 - all new ink cartridges, black and blue ink not printing?

HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
Cleaned printer heads w/no luck.

Welcome to the forums @corAtrum1 ,
I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
I hope this helps!
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printer not printing black even with new ink cartridge

Responded to pop-up that ink was low.
After installing new black ink cartridge, attempting to print ink status report. colors show OK but black is not printing at all. Tried second new cartridge to no success.
Tried turning printer off and restarting - no change to problem. still not printing black.

Hi,
Please follow this HP document for this issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03946666&cc=us&dlc=en&lang=en&lc=en&product=408...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

C7280 NEW INK CARTRIDGES NOT RECONIZED

I bought a pack of all new ink cartridges. I was only going to replace the ones that were empty but after I got errors saying that the dark blue was now too empty I decided to change them all to new. It still says that the dark blue is empty and the dark pink one went from almost empty to totally empty. It tells me on the main screen that I cannot print because the blue one is empty but not the pink one. BUt if I go to the ink levels it shows both are empty. All of them are new. I tried to do this reset solution that I found on another post that has to do with holding down the # and 6 and that didn't work at all. I do see that there is a little splash of blue around the blue cartridge. I seriously need to get the printer working because I have to print out shipping labels. Thanks to anyone that can help me out.

Hi dizdevil1
What results do you get when you check the ink levels?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00414934&cc=us&lc=en&dlc=en&product=447851&tmp_...
Have you contacted Phone Support about this yet?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Both my HP D4360 and my HP 940C printers have brand-new HP cartridges in them and neither one print

Both my HP D4360 and my HP 940C printers have brand-new HP cartridges in them and neither one of them print correctly (half way). I made sure that the cartridges bleed out very well (on a damp paper towel until ink bleeds out) yet the characters come out very skipped, lined and in short, look terrible. Both printers should have been covered under the lawsuit against HP but I've yet to see a dime and I've been through more cartridges than I can count. With that said, I'm open to hearing any type of device short of thrilling the printer out the window of a 30 story building window because they both should work quite well. Any suggestions, ideas or what should I do next because I'm quite frustrated and the money doesn't grow on trees in my neighborhood or checking account. Thank you – Frustrated if for some reason, dedicated HP consumer for the past 16 years…Frustrated yet still dedicated HP consumer – Help

Hi-
You might take a look at the following video. Drives and memory are user installable parts. (G4 model selected at random):
http://www.info.apple.com/usen/cip/html/g4ge/g4gbenet-dvddrive-cip.mov.html
http://www.info.apple.com/usen/cip/html/g4ge/g4gbenet-memory-cip.mov.html
Use the pull down menu to select your model:
http://www.apple.com/support/diy/
RAM and Optical drives are available here:
http://eshop.macsales.com/shop/memory/
http://eshop.macsales.com/shop/optical-drives/superdrives/powermac/
Stick with a Pioneer Optical Drive. You will get the best service life, as well as best native compatibility.
G4AGP(450)Sawtooth, 2ghz PowerLogix, 2gbRAM, 300gbSATA+160gbATA, ATI Radeon 9800 Mac OS X (10.4.8) Pioneer DVR-109, ExtHD 160gb x2, 23"Cinema Display, Ratoc USB2.0, Nikon Coolscan

New ink cartridges in Deskjet 5525 but black won't print or prints in light gray

I installed new ink cartridges. Black prints as very light grey or not at all in some instances

Hi @rhare
I see you are having troubles with your black ink.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages Although I hope this resolves the issue, it might not. As you have a 5525, If the issue persists, I would suggest calling HP Phone Support, even if your printer is out of warranty, as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

New ink cartridge is not being recognized

I just installed a new ink cartridge in my np officejet pro L7580. All the ink works great except the black.

Ok, I just figured out so I´ll post it here in case someone has the same issue. I turned off my iPod while connected to the computer. Afterwards, the "other" connection showed up again in the device manager but this time it stayed there without disappearing and with the exclamation point on. I then proceed with one of the instructions in this posting to install the driver for the apple mobile which then showed up in the USB section of the hardware (it was never there until now). Bingo! I got my iPod Touch to connect for the first time! But seriously, why should it be so hard???? I'm concerned with the number of postings here. It looks as if Apple is selling the hottest toys but not be the best ones in terms of quality...

Plugged in brand new ipad that is still showing the 'itunes' and usb lead as a sign to connect to itunes before it will even start up and my computer is detecting the Apple IPAD 2 camera but Itunes is not picking it up? whats going wrong?

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If you're really trying to use Windows 2000, then that's the problem. As you'll see on the box, you need at least XP/SP3.
Matt

How can I get my HP DeskJet 6540 to recognize the new ink cartridges I installed?

Hi everyone. I have an HP DeskJet 6540 printer and I replaced the ink cartridges. After I replaced the cartridges, I aligned them and then did a test print. I noticed that the blank ink didn't print. I opened system preferences, and then I opened the printer utility. It says, "Device Status : Pen Failure." Current Supplies Levels says, "The current levels for the selected printer are shown below...Cartridge on the left (tri-color 97) is unknown and the the cartridge on the right (black 96) is missing." Oh, I forgot to mention that the print cartridge light on the left side is flashing. I went to the HP support website and it says that the problem could be an incorrect print cartridge, incompatible print cartridge, or problem with the (left/right) print cartridge. The solution they offered was to remove, inspect and reseat the problem cartidge. It also said to clean the problem cartridge contacts. I did that and it still gives me the same results. I even reset the printer but still got the same results...
So the next thing I try is the OTHER cartridges listed as compatible with my printer which is 94 (black) and 95 (tri-color). I bought the new cartridges, placed them in the printer and I still got the same message from the print utility. I took the latter cartridges back and got a refund and explained that none of the compatible cartridges are working with my printer. I kept the 96 and 97 cartridges in the printer and the light on the left continues to flash so now I'm here asking if anyone knows how I can get my printer to recognize the new ink cartridges I installed? Are there any other solutions that I have besides throwing the printer out of the window? :-)
Thanks everyone ;-)

With all that you have done it does sound like the printer has a fault. If you haven't tried turning off the printer for several minutes, then this would be worth trying (maybe you have done this when you say reset the printer?).
If the cartridge light on the printer flashes when you turn the printer back on then it sounds like a hardware fault - not the driver or the operating system. And this is not usually something a user can resolve so it would need repair. And for the cost of a new printer, why would you bother.
If you plan of sticking with HP and getting another model that can use the 96 & 97 cartridges (let's face it, they often cost more than the new printer), then take the two existing cartridges to the store and see if they will let you check they are okay. No point throwing them out also if they still have a fair bit of ink still in them.

Brand new ink jet saying its empty

We bought brand new ink cartridgesvfor our printer and it is saying that blue one is empty. I cleaned everything but it will not work!!!! Please help I want to print pictures again.¡!

Hi PicQueen85,
Is the blue ink cartridge a genuine new HP ink cartridge? I would recommend that you return the supply to where you bought it.
Many Thanks,
Francheska
Although I am an HP employee, I am speaking for myself and not for HP.

Brand new ink cartridges, cleaned, still not printing

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