Brand new ipad with passcode set?

Hi there
Just got a new ipad. Have managed to set up and sync but I keep getting the following error message. Itunes could not back up the ipad because it is locked with a passcode. I have not set a passcode - is their a default. Have done a system recover but that has not solved the problem.
thanks
Linda
Message was edited by: liha60

thanks for responses.
Ipad is brand new and was sealed
passcode lock is set to off. It is not stopping me from using it as when I get the message I press cancel and it then goes on to sync. But know it is really going to annoy me. Will post back here if I ever manage to talk to apple support.

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Brand new ipad with passcode set?

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