Brand new iphone 5 in recovery mode straight out of the box, is this normal?!

Hi all,
I got my new iphone 5 upgrade today, inserted sim card and plugged it in to my laptop to copy everything over from my 4 but when it's plugged in to either the laptop or the charger, the black screen with the silver apple just keeps flashing every few seconds and it won't power on.
I've tried doing a reset (keeping home and lock buttons pressed) and it came up with the connect to itunes screen but this was while it was plugged in to the main charger so as soon as I unplugged it to plug it into itues the screen went blank and it's back to square one!!
**update** the boyfriend managed to get it to the connect to itunes screen and itunes reported that it had detected an iphone in recovery mode and it needed restoring.
So, it this normal to expect a brand new iphone to be in recovery mode?!
Advice would be appreciated, many thanks

Well first just to let you know the "connect to iTunes" screen or also knows as "the usb cable pointing to iTunes" means to connect it to iTunes to initially set the ipod up. Now if you already have done this or dont get the option to try forcing into recovery mode and then restoring the ipod followed in this article. Also make sure your computer and iTunes is up to date with the latest software.
If not i would try connecting it to anther computer with iTunes 9.0.2 installed and then call Apple if that doesnt work since you purchased it from the Apple online store.
http://support.apple.com/kb/HT1414
Hope it helps!!
Message was edited by: ataylor87

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