Brand new iPhone 5c upgrade says 'no service' when nano sim is inserted.

Hi,
My brother's HTC contract ran out so he got an iPhone 5C last night.  He didn't change networks or change his number and the salesman said that the new sim card he gave him would be ready to go when he put it in the phone with the same number etc.  When he got it home he put the nano sim into the new phone but it just says 'no service' at the top left of the screen.  Has anyone else encountered this?
He's tried restarting the phone and enabling/disabling aeroplane mode as other forums suggested.

the salesman said that the new sim card he gave him would be ready to go when he put it in the phone with the same number etc.
I would suggest that  just didn't happen call the Carrier customer support and find out the issue

Similar Messages

  • My brand new iPhone 5 keeps saying "Connection Unsuccessful: Make sure "___" is turned on and in range" when I try to connect to my BlueTooth Stereo.

    I just bought a brand new iPhone 5 (White and Gold) and have been having trouble keeping it connected to my BlueTooth Stereo.  The stereo was purchased brand new back in September and is current on all software.  Before I had my iPhone 5, I had the iPhone 4 and had no troubles with it connecting or remembering to connect to the stereo when it was in range.  Now, in order to connect to it, I have to first "forget the device" then search for it again, find it, and connect.  As soon as I turn either the stereo off, turn the iPhone off, or switch modes on the stereo (to CD mode, radio, etc) it loses the connection and does not pick it up again.  It still shows up in my list of available bluetooth devices, but when I try to connect it says "Connection Unsuccessful: Make sure '____' is turned on and in range" which of course, it is.
    I bought this stereo because I am a music teacher and use my phone frequently when teaching my classes.  You can probably imagine how cumbersome it becomes when after each class if I have alternated between using my iPhone to play music or switching to CD mode, I then need to "forget the device" and follow the steps I outlined above to get it working again.
    Has anyone else had this problem with the new iPhone and does anyone have a solution (I HOPE!!!!!)
    Thanks!
    -Disgruntled Music Teacher

    I've not seen this type of behavior, but see if this support document helps. http://support.apple.com/kb/HT1664

  • IPhone 5 unlocked but says no service,, tmobile nano sim

    I got my iPhone unlocked off ebay and gave the guy my imei number. So after 12-24 hours I call apple and check if my iPhone five is unlocked they said yes. Now I got a tmobile nano sim and put it in my iPhone 5, then I restored it and iTunes said congratulation your iPhone has been unlocked. But for some reason on the top it's saying no service. I asked the tmobile guy at the store to double check if it was activated he said it was, he told me to call customer service I call them and they said there's nothing wrong with the sim its perfectly active. I tried restoring and setting it up again but still the same problem. I even asked AT&T and they said it is unlocked, and said tmobile are the ones who have to help me out and there's nothing they can do.I can't think of any solutions right now, so what's the problem??

    So, you mean that My Iphone is fine, it's Tmobile network in The USA that doesn't work with Tmobile. There are 1000's of peolple using tmobile with an Iphone and they don't have problems.. at least that what they say...(customers and Tmobile representatives) In the last 2 days,  my iphone is picking up reception worse than ever.. I might change locations for a few blocks, It will pick up signal and then It will fade away in amatter of seconds.. and so on and on.. So, you mean I'll have to wait until Tmobile full y supports Iphone in order to Use it with Tmobile? Thanks for your help in advance.

  • Why does my brand new iphone 5 get pink pixels sometimes when i take a photo?

    i have had my iphone 5 for about two weeks now. i have only used the camera a handful of times; twice now when ive took a photo, purple pixel lines cover the screen. Is this just a software problem, or is my iphone faulty??

    Probably a hardware fault. Book an appointment at the Genuis bar and go from there, you should get the phone swapped over.

  • "Could Not Sign In" when Trying to Restore Icloud on a brand NEW Iphone 5S

    "Could Not Sign In" when Trying to Restore Icloud on a brand NEW Iphone 5S
    It says "there was a problem connecting to the server?"
    Wi-Fi in range, ID and Password Correct.... What is going on?

    Check that the email address is correct for your login. You'd be surprised how many times I've seen people see the prompt and just go with a password and not realize that the email address was wrong.
    Aside from that, you can try resetting your password via the iForgot app.
    If you forgot your password, you can easily recover or reset it using iForgot. For security reasons, Apple cannot reset your password for you. To protect yourself against unauthorized purchases to your credit card, do not give out your password to anyone.
    NOTE: If you attempt to sign in to the Apple Online Store numerous times with the wrong password, you will see the following error message: “This Apple ID has been disabled for security reasons." To reset your account, use iForgot.

  • Brand new iPhone 5s will not turn on

    I purchased a brand new iPhone 5s for my daughter and when we went to turn it on this morning, it would not turn on. I charged the phone, in case that was the issue but still nothing but a black screen. I connected to itunes and tried to restore the iPhone features, it recognized that it was an iphone but gave me an error 40 and the apple logo and progress bar was only visible. Once I diconnected from itunes, the screen went blank again. I also made sure that our iMac updates were completely up to date and that there were no security settings blocking its use, but still no luck.
    Any suggestions?

    http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US#10
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

  • New iphone 5 how do i obtain a BT sim

    I am currently with BT on Land line , mobile and Broadband and have been with them since 1975
    My current iphone works ok on a cut down sim from BT which I have had for over two years on iphone and previously on a HTC from BT ,
    I now want to or am changing to the New Iphone 5 which I beleive is a nano sim ,. so the question is How do I get a replacement sim with BT
    Regards
    Malcolm

    If you dial 150 from your BT Mobile, (free call) then you should be able to contact BT Mobile and see if they can supply a suitable sim card.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • HT1386 I have a brand new iphone 4s the service provider loaded my contacts onto the phone I am connected to my computer and have itunes up it wants to set up as a new iphone will I lose my contacts if I say yes?

    I have a brand new iphone 4s the service provider loaded my contacts onto the phone I am connected to my computer and have itunes up it wants to set up as a new iphone will I lose my contacts if I say yes?

    Yes you will.

  • Thanks this was very useful.. I have a brand new iphone 4s unlocked version from singapore and I am having the same problem constant network fluctuations, no service, call failed, invalid sim, sim failure, bars fluctuating from 5 - 3 - 2 - 1, no signal/ba

    I have a brand new iphone 4s unlocked version from singapore and I am experiencing constant network fluctuations on my iphone , no service, call failed, invalid sim, sim failure, bars fluctuating from 5 - 3 - 2 - 1, no signal/bars searching etc... Ifeel miserable after trying out all the options changed multiple sims, tried multiple carriers, restored the phone back and have set-up as new device but the problem does not get solved... its is so frustrating that after investing on a world's most expensive phone you cannot enjoy the calling features which the phone offers which is the main thing you own the phone for.. Rest of the things are working.. The funniest part I am not able to make calls or receive calls but can access the internet..  I have tried every possible thing and really very frustrated with this iphone of mine...I hope the problem gets solved.. would anyone have any solutions to this problem.. Does it mean one should never update software as I hear that after updating to IOS.5.1 the problem has started coming and same has been with there.... Apple says its a hardware failure which is very difficult to digest as sometimes I get 5 bars and able to make and receive calls but 95% of the time I am unable to. If anyone has any solution I will be very happy if he or share can share the same. Many thanks. its so disgusting to experience this on top of this apple does not support global warranty for the phone as you need to go to the country from where you bought the phone for replacement.. Truly sad state of affairs.. very very very dissappointing.

    Have a look at this it might help
    http://support.apple.com/kb/TS4148

  • I HAVE A BRAND NEW IPHONE 5S. IT SUDDENLY DOESNT WANT TO CHARGE. IT SAYS THE CHARGER IS NOT COMPATIBLE WITH MY DEVISE. WHY DID THAT HAPPEN?

    I have a brand new iphone. All of a sudden it will not charge. When i plug the charger to the phone it says that charger its not compadible with my phone and sometimes it will charge up to 4% and then it wont charge any more. Why is this?

    If your phone is still under warranty, get it checked by Apple or visit an Authorized Apple Service Provider to find out what the problem might be.
    Could be the USB adapter, USB cable or the docking port of the phone.
    iPhone - Contact Support - Apple Support
    Apple - Support - Service Answer Center

  • I have Itunes10.6 on my macbook but just got a new iphone and it says i need to upgrade my mac but the mac says it has the latest version??? Should I download the newer version?

    I have Itunes10.6 on my macbook but just got a new iphone and it says i need to upgrade my mac but the mac says it has the latest version??? Should I download the newer version? If I do will all my content merge?

    http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
    And see http://support.apple.com/kb/SP575

  • I just bought a brand new iPhone 5s and a huge problem is that when i try to sync my music to my iPhone 5s, under the music tab it says that i can only access my music via iCloud. is there anyway to sync your music from your computer?????

    I just bought a brand new iPhone 5s and a huge problem is that when i try to sync my music to my iPhone 5s, under the music tab it says that i can only access my music via iCloud. is there anyway to sync your music from your computer?????

    The ! sign before the song means that the actual song is no longer on your computer and/or iTunes library.

  • No Service, brand new iPhone 4

    Hi,
    I would like some advice what is wrong with my brand new iPhone 4?
    Under settings/carrier the phone finds no networks?
    The phone is activated i itunes with confirmation on the phone.
    I tried to restore twice, airplane mode on/off uncountable number of times, restart 50+ times for four days nut still get the message "no service" and no carries found
    The phone runs the latest iOS 4.1
    Anyone who knows whats wrong or had the same problem?

    JohanSWE wrote:
    Hi,
    I would like some advice what is wrong with my brand new iPhone 4?
    Under settings/carrier the phone finds no networks?
    The phone is activated i itunes with confirmation on the phone.
    I tried to restore twice, airplane mode on/off uncountable number of times, restart 50+ times for four days nut still get the message "no service" and no carries found
    The phone runs the latest iOS 4.1
    Anyone who knows whats wrong or had the same problem?
    Have you contacted the company you're paying for cell service?
    Dave

  • Brand new iPhone 4 can not make calls network says extended

    Me and my husband bought brand new iPhone 4 on Saturday at Walmart through straight talk. Since Monday his phone is unable to make phone calls his network did say TFW but since then it just says extended. He can recieve calls and texts and can text off his phone with a time delay. Any idea how to fix it

    Sounds as if it a carrier issue. Contact Sraight Talk.

  • I bought a brand new iPhone that Apple support says it is a replacment, what shall I do?

    I bought a brand new iPhone 4 that has started to over-heat, since the first usage, and when I tried to contact Apple support online, they ask for the serial number for the phone that when entered it said "this serial number is for a product that has been replaced, please enter the replacment serial number for warranty info etc..
    What shall I do to get a replacement(for the overheat problem)? even though I bought it brand new!!!!
    Not to mention the main problem that got me into this which is the excessive heat that makes using the iphone 4 impossible!!!

    Well, it is not a well known retailer and I am sure that going to him and telling him this won't make a difference to him, he might be even not aware of the whole thing.
    Rather than not having an Apple retail store here in Jordan, if I want to let Apple check the iphone I'll have to DHL it to a country with Apple retail store available in it!

Maybe you are looking for

  • I am not able to create a callable object of my web Dynpro application

    Hi,     I have my Portal server installed with NW2004S and with other components as follows.     ·WAS 7.0 SP9   ·EP7.0 SP9   ·CAF 7.0 SP9   ·VC 7.0 SP9   But now my webdynpro application is not reflecting in web Dynpro Component(GP Interface) during

  • Accordion widget - put a button to go to next panel

    Hi, There is any way to put a button that, if some form's requestes are respected, go to next panel? I understood this make the next panel appear Spry.Widget.Accordion.prototype.openNextPanel = function() return this.openPanel(this.getCurrentPanelInd

  • Printer in chooser?

    I run OS 9.2 (in Classic mode) and OS 10.4. In OS 10.4 the printer(Epson Photo 820) runs OK but it doesn,t show up in 9.2 chooser. How do I get it to print in 9.2?

  • Email concurrent output in output file type (.pdf,.xls) to a random address

    Hi, I'm new to the forums, I've an issue which I'm not able to resolve. Plz Help! Oracle Database: 10g Application Server: EBS R12 R6 I need to send the output(pdf) of a concurrent to a random email address, say "[email protected]". But in the server

  • Need some advice on the whole "Ill vs. Visio".

    Long story short: Doctoral student (cancer cell biology) creating illustrations for my dissertation, manuscripts and posters for meetings.  I am just starting so I have some options right now.  So ran a test. Needed to make 2 illustrations for the fi