Brand new iPhone with scratch-
Today we got a brand new iPhone with a scratch in the upper right hand corner of the back. Another friend of mine had this happen a few weeks ago.
Has anyone else noticed this on their phone?
I really find it frustrating. Anyway to fix it?
Do the obvious, and return it for a new one.
Similar Messages
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I just got a brand new iPhone 4S on a contract from my local Three store. When I used the cloud restore to put the data from my old 3GS onto the device, it's prompting me for an Apple ID login with an email address (hotmail) that isn't mine! My old phone has NEVER had any Apple ID other than mine log into it, and the new one's a sealed box that I've opened and set up from scratch. Can anyone please explain this? I'm worried there's some kind of problem with my iCloud data being mixed with someone else's or something... Since I logged in with my own ID, it's downloaded the data perfectly fine, but I just got the Apple ID prompt again a moment ago with this same hotmail address in it... I'd be very grateful for any explanation!
In iTunes on your computer, select the Purchased section under STORE in the left column. Click on the first track and choose "Get Info" from the "File" menu.
In the "Summary" tab you'll see details of the purchaser of the track. Click Next to go through all your purchased music one by one until you find the ones you need to get rid of.
Unfortunately, there are no smart playlist rules that can filter tracks by the purchaser that I know of. -
with brand new iphone 4s when plugging into computer itunes shows a blank page with an apple logo in top left and a small lock in the top right. right clicking iphone under devices shows only eject.
Having same issue here:
https://discussions.apple.com/message/19043181#19043181 -
hi i just got a brand new iphone 5s i connected to itunes to restore all my data from the previous phone. when all the back up is finished i still cant use the phone as it ask me to restart again.... dont know what to do i tryed to restore 3/4 times but again when the restore is completed i still can't use the phone????
Replacements via Apple tech support are usually refurbished units, not new stock, though none of us here can say with certainty what you will receive. But you will not be able to tell the difference between new stock and a refurbished unit, and refurbished units generally go through more extensive testing than do new units, so getting a refurb may well be better than getting new stock.
Regards. -
Other taking up space with a brand new iPhone
other taking up space with a brand new iPhone, never used or plugged in. 1st time conecting and it says 564.8mb other. WTH??
I'm sorry, I don't understand your comment. Any computer program has at least 2 divisions. A Code division and a Data division. When we talk about the size of a program or operating system we mean the size of the Code division. The Data division will be of variable size, and can change dynamically. So the size of iOS when you download it is the size of the code. Other includes the data division of iOS, plus the data divisions of all apps that come bundled with iOS, plus the Safari cache, plus all email messages, plus all texts, plus all contacts, plus all calender events, plus all notes, plus all reminders, plus the music catalog, plus album art, plus data used by the iTunes & App stores, plus data used by the Genius feature, pus data used by Game Center, plus data used by Apple Maps (but not Google maps if you have it), plus a few things I've probably forgotten about.
Immediately after a new phone is activated, or after it is restored as new, Other still contains the data divisions of iOS. And if you have logged in to the iTunes and App stores during setup it contains the information from your account for those apps. And if you have logged in to iCloud it contains all of your iCloud contacts, calendar events, notes, reminders and email.
I've explained this several different ways. I'm not going to try again. -
Hello,I am a phone dealer in Nigeria. please how can i track a brand new iphone 5 64gb and 16gb that was stolen from my shop with the last 4 digit IMEI numbers?
What To Do If Your iDevice or Computer Is Lost Or Stolen
If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T, Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. Lost or Stolen iPhone? Here’s What to do
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on MobileMe
3. OS X Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices) -
I have a brand new iphone. All of a sudden it will not charge. When i plug the charger to the phone it says that charger its not compadible with my phone and sometimes it will charge up to 4% and then it wont charge any more. Why is this?
If your phone is still under warranty, get it checked by Apple or visit an Authorized Apple Service Provider to find out what the problem might be.
Could be the USB adapter, USB cable or the docking port of the phone.
iPhone - Contact Support - Apple Support
Apple - Support - Service Answer Center -
I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?
No. I said it would be a refurbished one.
Try looking up refurbished. -
I got a brand new Iphone 4s, fully charged as I went to bed. Woke up to see the time and I was expecting a call. The screen was blank, I can not turn it on. Nothing is happening. I 'm in freeze mode. How can I turn it on?
First be sure it's charged. If you're not sure, plug your charger into a wall outlet for at least 15 minutes. If it's still unresponsive, try to reset it: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), then release.
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I can not view emojis correctly on my brand new iPhone 6 and happens no matter what generation phone and my txt are freen when I send them to someone instead of the normal color. Plz helpu
Hey John,
If you are having an issue with emojis on your iPhone, I would suggest that you troubleshoot using the steps in this article -
iOS: Troubleshooting emoji issues - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
I have a brand new iphone 4s unlocked version from singapore and I am experiencing constant network fluctuations on my iphone , no service, call failed, invalid sim, sim failure, bars fluctuating from 5 - 3 - 2 - 1, no signal/bars searching etc... Ifeel miserable after trying out all the options changed multiple sims, tried multiple carriers, restored the phone back and have set-up as new device but the problem does not get solved... its is so frustrating that after investing on a world's most expensive phone you cannot enjoy the calling features which the phone offers which is the main thing you own the phone for.. Rest of the things are working.. The funniest part I am not able to make calls or receive calls but can access the internet.. I have tried every possible thing and really very frustrated with this iphone of mine...I hope the problem gets solved.. would anyone have any solutions to this problem.. Does it mean one should never update software as I hear that after updating to IOS.5.1 the problem has started coming and same has been with there.... Apple says its a hardware failure which is very difficult to digest as sometimes I get 5 bars and able to make and receive calls but 95% of the time I am unable to. If anyone has any solution I will be very happy if he or share can share the same. Many thanks. its so disgusting to experience this on top of this apple does not support global warranty for the phone as you need to go to the country from where you bought the phone for replacement.. Truly sad state of affairs.. very very very dissappointing.
Have a look at this it might help
http://support.apple.com/kb/TS4148 -
I have a brand new IPhone 4G. I can't get it to ring. I have gone into settings and disengaged vibrate, and have engaged the ring button on side of phone. But everytime I dial my number from a different phone, it doesn't ring. Rather the call goes directly into my voice mailbox (ogm heard immediately); not even one ring! Please advise
Well, if it goes to VM immediately the call isn't reaching your phone, so no wonder it isn't ringing. Do you see a network displayed in the upper left of the screen? Have you activated the phone by connecting to a computer with the latest version of iTunes? Have you called your carrier to make sure they have provisioned it correctly?
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I just tried to sync my wife's new Iphone with "my" ITunes. Bad mistake!! I guess "my" itunes thought her phone was mine and "somehow" went into "restore" mode and basically turned "her" phone into mine - ie. contacts, photos, etc.
Can your have two phones one Itunes?? Or should I just open a new Itunes account on her computer and "start" from scratch?? If I do the later, how do I transfer all the music on "my" Itunes to hers???You can sync as many iphone/ipads/ipods as you like to one computer/library.
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Brand new iphone wont update, stuck in recovery mode
So I just bought a brand new iPhone 5S today, and when I plugged it into iTunes I saw that there was an update for iOS 7.1.2. When I tried to update my phone, iTunes downloaded the update but wouldn't apply it to the phone, instead giving me a "waiting for iPhone" message. After a while I tried reconnecting the phone but iTunes stopped recognizing it and my phone was stuck with the iTunes logo and charger on-screen. I then put my phone in recovery mode - no results. I tried syncing it with another computer, but I can't restore the phone without it also installing 7.1.2, which doesn't work and just gets stuck on "preparing to restore iPhone." Is there anything I can possibly do to make my new phone work again? Did 7.1.2 actually just kill my phone?
Hello rph30,
Thanks for using Apple Support Communities.
First, since your iPhone is not being recognized by iTunes, even though it is in recovery mode, please follow the appropriate link below for the computer you own:
iOS: Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Then ultimately go through the recovery process:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Take care,
Alex H. -
I just bought a brand new iPhone 5 (White and Gold) and have been having trouble keeping it connected to my BlueTooth Stereo. The stereo was purchased brand new back in September and is current on all software. Before I had my iPhone 5, I had the iPhone 4 and had no troubles with it connecting or remembering to connect to the stereo when it was in range. Now, in order to connect to it, I have to first "forget the device" then search for it again, find it, and connect. As soon as I turn either the stereo off, turn the iPhone off, or switch modes on the stereo (to CD mode, radio, etc) it loses the connection and does not pick it up again. It still shows up in my list of available bluetooth devices, but when I try to connect it says "Connection Unsuccessful: Make sure '____' is turned on and in range" which of course, it is.
I bought this stereo because I am a music teacher and use my phone frequently when teaching my classes. You can probably imagine how cumbersome it becomes when after each class if I have alternated between using my iPhone to play music or switching to CD mode, I then need to "forget the device" and follow the steps I outlined above to get it working again.
Has anyone else had this problem with the new iPhone and does anyone have a solution (I HOPE!!!!!)
Thanks!
-Disgruntled Music TeacherI've not seen this type of behavior, but see if this support document helps. http://support.apple.com/kb/HT1664
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