Brand new iphone wont update, stuck in recovery mode

So I just bought a brand new iPhone 5S today, and when I plugged it into iTunes I saw that there was an update for iOS 7.1.2. When I tried to update my phone, iTunes downloaded the update but wouldn't apply it to the phone, instead giving me a "waiting for iPhone" message. After a while I tried reconnecting the phone but iTunes stopped recognizing it and my phone was stuck with the iTunes logo and charger on-screen. I then put my phone in recovery mode - no results. I tried syncing it with another computer, but I can't restore the phone without it also installing 7.1.2, which doesn't work and just gets stuck on "preparing to restore iPhone." Is there anything I can possibly do to make my new phone work again? Did 7.1.2 actually just kill my phone?

Hello rph30,
Thanks for using Apple Support Communities.
First, since your iPhone is not being recognized by iTunes, even though it is in recovery mode, please follow the appropriate link below for the computer you own:
iOS: Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Then ultimately go through the recovery process:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Take care,
Alex H.

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Model
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iPhone 4s
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iPhone 4, iPhone 3GS, iPhone 3G,
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It sounds like you are trying to restore your phone but keep getting an errror message 3194. I want to recommend the troubleshooting steps from this article named:
Error 3194 or "This device isn't eligible for the requested build"
http://support.apple.com/kb/ts4451
Resolution
Important: If you see one of these messages and need help updating or restoring your iOS device, Install the latest version of iTunes and try to update or restore again. After that, follow these steps if you need more help.
Check your "hosts" file
After you've updated iTunes to the latest version, you can check the hosts file to be sure your computer can contact the update server. Use the numbered steps below if you’re on a Mac.
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In the Finder, choose Applications > Utilities.
Open Terminal.
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sudo nano /private/etc/hosts
Enter the password you use to sign in to your computer and press Return. You won't see text appear in the Terminal window when you enter the password. Make sure you use a nonblank administrator password.
Terminal will display the hosts file. Navigate using the arrow keys and look for an entry containing “gs.apple.com”.
Add the # symbol and a space ("# ") to the beginning of the gs.apple.com entry.
Press Control-O to save the file. Then, press Enter when prompted for the filename and Control-X to exit the editor.
Restart your computer.
Try to update or restore your iOS device again.
This is the first troublehsooting step to try, so there are additional things to try if needed you need them.
Thank you for using Apple Support Communities.
Regards,
Sterling

Brand new iphone wont update, stuck in recovery mode

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