Brand new ipod classic won't sync to itunes 11.

I just got a brand new 160gb ipod classic for Christmas, and when I tried to sync it with itunes it wouldn't work. I ran the diagnostics and it failed the sync tests, and apple's help/troubleshooting page does not give any solutions to this problem. I have the latest version of iTunes and my computer is a Windows XP. What do I have to do so I can sync my ipod?

I posted as other have that there is something wrong in iTunes going on with the syncing of these classics. First my wifes stopped being recognized in the diagnostics. It says there is no phone, ipod or ipad attached, but iTunes shows its attached. then I called my daught up and had her check her iTunes version and she is also at the latest version online. I asked her how long has it been since she knows she has synced her music...she said a week or so.
I asked her to download any podcast or free music and try to sync. Her Classic 160 did the exact same thing 200 miles apart. Both iPods previously worked with no problems for years. Now neither is detecable in the iTunes diagnostocs. I unloaded and reinstalled a clean iTunes on my wifes win 7 x64 laptop that she has used since the ipod was new (years). No good.
I know Apple is going to find a problem either with the mobile service or something else that is going to be the cause of this syncing or not syncing issue.

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