Brand New iPod classic won't turn on.

Minutes after getting home with my new iPod I plugged it into my computer and synced my library with it, afterwards it asked me to install an update and I let it, it told me it was going to reboot, it shut off and now it won't turn back on. I know there's some life in it as when I hold down the reset combo i hear windows indicate that I've disconnected and reconnected a USB device however nothing displays on the screen and iTunes tells me that it cannot recognize the iPod. Any help would be greatly appreciated.

Just as an additional note now when the I connect the iPod windows lists a "Apple Recovery (DFU) USB Driver" in device manager.

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Brand new ipod classic won't sync to itunes 11.

I just got a brand new 160gb ipod classic for Christmas, and when I tried to sync it with itunes it wouldn't work. I ran the diagnostics and it failed the sync tests, and apple's help/troubleshooting page does not give any solutions to this problem. I have the latest version of iTunes and my computer is a Windows XP. What do I have to do so I can sync my ipod?

I posted as other have that there is something wrong in iTunes going on with the syncing of these classics. First my wifes stopped being recognized in the diagnostics. It says there is no phone, ipod or ipad attached, but iTunes shows its attached. then I called my daught up and had her check her iTunes version and she is also at the latest version online. I asked her how long has it been since she knows she has synced her music...she said a week or so.
I asked her to download any podcast or free music and try to sync. Her Classic 160 did the exact same thing 200 miles apart. Both iPods previously worked with no problems for years. Now neither is detecable in the iTunes diagnostocs. I unloaded and reinstalled a clean iTunes on my wifes win 7 x64 laptop that she has used since the ipod was new (years). No good.
I know Apple is going to find a problem either with the mobile service or something else that is going to be the cause of this syncing or not syncing issue.

Itunes won't sync to my brand new ipod classic. It says "The Ipod cannot be synced because it cannot be found.

I have been onto Apple by phone, and into the Apple store where both of them recomended that it gets replaced. I did, got a brand new ipod classic, and i still have the same problem.
I have attempted to restore, but it won't let me for the same reason.
On a couple of occations it starts to sync!! however it goes through practicly the whole syncing process (12,000 songs, heaps of videos) and then just freezes up! The little rainbow orb spins forever until i have to force quit.
I have had my old ipod and my partners ipod regestered and used on the one itunes with no complications whatsoever, our old ipods sync perfectly with no problems at all.
very frustrated.
Is it my Ipod Box?
Or is it Itunes?
or does it not like me having more than two ipods registered?
with the last new ipod which was replaced and the current new ipod that's a total of 4 ipods regestered on the one itunes
My partner has a Dell Laptop with Microsoft. I downloaded Itunes on there, ripped one cd, formatted the current new ipod, and it synced the one cd i ripped with no trouble at all.
Has anyone else had the same problem with their Ipod Classic?
Mick

Is iTunes up to date (10.7)? Have you tried plugging the iPod into a different USB or using a different USB cable?
I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread to check your Hard Drive's health. He always covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

Brand new iPod classic 160 gb won't show up in iTunes devices

Brand new iPod classic 160 gb won't show up in iTunes devices. The iPod is fully charged, iTunes reckonises my iPod touch, iPad, iPhone 3G and iPhone 4, but not the iPod classic, although it says the iPod is connected it doesn't register in iTunes.

I purchased a new iPod Classic 160 GB in August 2013 and it (the iPod Classic device) would not show in iTunes though it did show in the Apple Finder. I tried EVERYTHING numerous times including resetting the iPod, updating iTunes and trying everything in the book and in on-line tips. Nothing worked and I was about to give up when I tried using the Apple iPod Classic cable that actually came in the iPod Classic box. It worked!!! Conclusion? Dont just use any old Apple cable eg. from a iPhone or whatever; TRY the USB cable that came with your iPod Classic!!! I have 2009 iMac with the latest Mac OS BTW.

HT1386 I have a brand new Ipod classic (Christmas 2012-13), a newish laptop (2012) and have downloaded the latest version of iTunes. However, despite the ipod being recognised by the laptop/iTines, telling me it is synchronising, it actually won't synch.

I have a brand new Ipod classic (Christmas 2012-13), a newish laptop (2012) and have just downloaded the latest version of iTunes. However, despite iTunes working fine on the laptop, the ipod being recognised by the laptop/iTunes, telling me it is synchronising, it actually won't synch. I have reset the ipod, tried different USB ports, restarted the laptop, and uninstalled / reinstalled iTunes, but still not working. Can anybody help ?

Well, I don't know if that's a software or hardware problem. You should take it to Apple Genius Bar or send it to service center. And one more thing, Its not synch...... Its Sync... Just saying... It would help if you send pictures of the problem. Such as the screen of iTunes saying it's syncing. It will help everyone and me...

I connected my brand new iPod Classic 160 GB to my brand new Sony home entertainment system through the headphone jack (to the audio line in). The volume is ridiculously low. Can somebody help me out here?

I connected my brand new iPod Classic 160 GB to my brand new Sony home entertainment system through the headphone jack (to the audio line in). The volume is ridiculously low. Can somebody help me out here?

Make sure the volume on the iPod is turned up fully, since this will affect what you hear through the stereo.
Make sure Volume Limit is set to full. (From Main Menu, Settings/Volume Limit)
If you purchased your iPod inside the EU (European Union), then the maximum volume from the headphone jack is lower than elsewhere in the world. If this is the case, buy yourself a 30-pin Dock Connector to 3.5mm jack lead, such as the one linked here...
http://www.amazon.co.uk/Decrescent-Connector-Stereo-Auxiliary-iPhone/dp/B007NIE5 EE/ref=sr_1_1?ie=UTF8&qid=1386012456&sr=8-1&keywords=30+pin+to+3.5mm
That connector will take a higher volume out (than the European Union's output) and that will be louder (and hopefully loud enough) through your stereo.

ITunes 10.6.1 (7) freezes when syncing brand new iPod Classic

In my attempts to sync a brand new iPod Classic (160 GB) with iTunes I only get a freeze up of iTunes, where only a force quit helps to terminate the hang. I have of course done all the usual, i.e. restored the entire iPod Classic, restarted my Mac, made sure all software is the latest software. All to no avail.

Syncing a 160GB iPod Classic, may take a long time, so better to stop all other process or apps, when you do it.
Especially, disconnect all other USB devices and connect the iPod directly to the body of the Mac and not to the Keyboard USB port or any USB hub.
I think you have done all other suggestions, that I can think of.
Except doing a Disk Diagnostic on this new iPod, and send it back to Apple if the DD report is bad, refer to this earlier post by tt2
https://discussions.apple.com/message/17776595#17776595
Have a nice day!

My brand new ipod touch won't let me download apps.

My brand new ipod touch won't let me download apps. I put in my password and then get a screen that says "Download Now". I can't press the okay button to start the download. What should I do? All of the other buttons on the screen work, so I don't think it is broken.

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.

My brand new MacBook Air won't turn on all the way.

Hi my brand new MacBook Air won't turn on all the way. If I try to restart it or shut it down, it will go like it is starting up, but goes to a gray screen and stays there. I can see the mouse and move it, but it won't turn all the way on. What is wrong with it? It had been working fine since I got it, but today it hasn't been.

You may have to see if troubleshooting this issue can help, though the instructions on a process of elimination by symptoms are tedious in the following support article, and are suggested to be performed ahead of trying the process described in the title.
•Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
For the actual SMC reset, note subsection in above, instructions click-open on blue text:
>Resetting the SMC on portables with a battery you should not remove on your own
If the computer does not shut down, and just hangs there, try pressing the power button down for 15 seconds. Check the suggestions in the above article to see if any of them can be used, if the computer will power-up.
There is another item that sometimes can help, but the main issue you say could be resolved by the SMC reset; this other thing is involved NVRAM (non-volatile random access memory) so here's an article about it.
•About NVRAM and PRAM:
http://support.apple.com/kb/HT1379
>Resetting NVRAM/PRAM opens in above, click-to-see instructions on how to reset.
You may have to call ahead to the nearest Apple Store for an appointment to see a Genius; or at authorized reseller, their service product specialist who should be trained to understand how to proceed, just in case there is a hardware issue behind the symptoms. When you call, be sure to have the serial number and purchase date available, when you call an official store.
Or use the 'Apple - Support - Contact Apple Support' to start the process...
http://www.apple.com/support/contact/
Hopefully this helps somewhat.
Good luck & happy computing!

Brand new Ipod touch won't charge or turn on

I recently got a brand new Ipod touch. The first thing I did was plug it in to charge it. A red battery icon showed up on the screen. I left the ipod on the charger for hours and the icon was still red. It won't turn on either. I have tried connecting it to ITunes but the red battery icon just comes up whenever I plug it into the computer and it does not show up on itunes. I am new to the ipod touch so maybe I am doing something wrong, or is there a fault in the ipod??
Any help/advice would be greatly appreciated,
Thanks!

First try reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

IPod classic won't turn off when plugged into a home theater dock; what's up? will it hurt to leave it on all the time?

I bought a new iPod Classic and it won't turn off when plugged into a home theater dock. Is this normal and will it hurt the iPod if i leave it on all the time?

Hi there,
How old is your Classic? Often, after a couple of years, rechargable batteries begin to fail, especially after such a long period of inactivity. This happens with any gadget with this type of battery.
Try leaving it plugged in for 24 hours, and try again, to rule out that it isn't just really low on charge. If this doesn't help, it may be a good time to buy a replacement. New iPod Nanos and Touches will be released this October.
Below, I've linked to an Apple website which explains rechargable batteries, and why yours may not be working.
Apple - Batteries
I hope this helps, and I hope upgrading your device will not feel like an unnecessary expense. Let me know if you have any more questions,
Nathan

New ipod classic won't sync with itunes on windows 8

I transferred my itunes library (via an external hard drive) from laptop windows xp to new laptop windows 8. I am now unable to sync my new ipod classic 160gb. I have also tried my old ipod classic 80gb but it won't sync either.

Hello jennebb,
The following article can help get iTunes and your new iPad Air working together.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen

Brand new ipod shuffles won't hold a charge

I've bought and returned 2 ipod 4th generation shuffles because they won't hold a charge for more than 1.5 hrs after I charged them overnight. Those were brand new ipods and I use them for the gym. Why aren't they holding a charge? Has anyone else had these problems? They are supposed to have a long battery charge. I don't want to keep buying and returning ipod shuffles. My other ipod shuffles haven't lasted long either. The battery quality is very low. I might try a 3rd shot but I'm very frustrated.
Can anyone recommend another brand other than Apple?
Thanks

When you are excercising with the Shuffle do you have it protected with a moisture resistant sleeve or case? If not, there is a good possibility that moisture is making its way into the Shuffle and deteriotating its internal components including the battery.
You could test this out, by replacing the Shuffle a third time, charging it over night, and then seeing how long it lasts on a full charge without using it for exercise.
B-rock

My brand new ipod touch won't hold a charge

new ipod touch won't hold a charge. Genius bar said something might be corrupted, but I have no trouble with my iphone. please advise.

The try restoreing your iPod. First from backup and if problem persists, restore to factory defaults/new iPod.
ALso describe what you mean by will not hold charge..

Brand new Ipod mini won't charge

HI,
Apologies if this has been covered before - I'm posting for a friend who's just bought a brand new 4Gb ipod mini, and having synced her music and having had 1 week of good tunes on the go, it now won't charge.
If you plug the usb 2.0 cable into the ipod and the pc (yes, I'm sure the usb is usb 2.0 on the pc), it brings up the charging icon, but instead of animating the bars etc, it sits still, with one bar filled in. And doesn't appear to charge, as there is no power to turn it on.
Has anyone else encountered this??
I'm sure people will say try another cable, and to this end, I have a 3rd Gen ipod, and am going to try my firewire mains plug, will this work? as my friend doesn't have a mains plug yet - though she's ordered one.
Any other ideas?
Is it just that the battery is knackered - even though it's only a week old?
Help
Cheers all
Pete

Jeff,
Thank you for the info - I apologise for cross posting I've been inactive on the discussions pages for about 6 months and had forgotten - I also wanted a quick response, which I got thanks.
Pete

Brand New iPod classic won't turn on.

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