Brand new ipod cracked. no damage to case...
So what gives here, I've owned several ipods, starting at the beginning with the 5g, a couple of weeks after they came out.
So my wife buys me a black 60g G5 ipod, engraved, for our anniversary, and I pick it up after having it at work with me for the last 2 days, not being used at all, and the lcd is obviously damaged. I didn't do anything to this ipod. I babied it. I kept it in the sleeve so the ridiculously soft plastic wouldn't get scratched. I kept it there all the time. So how does this happen?
I have applecare. I immediately register it. Then I go to the ipod site to make a service ticket online. I then see that lcd damage is specifically excluded from the warranty, including from applecare.
It's 7:30 mst here, so the apple service line is closed for the evening.
I'm so bummed now, I can't believe it.
Before this gets locked or deleted, I might just mention that I'm a stockholder...
I will call first thing in the morning, my 18 month old will see to that.
Called Apple, they are exchanging it.
I read about a liberal exchange policy regarding G5 iPods, I guess they aren't kidding.
Now i need to look for some BOMBER protection for the replacement.
Well done Apple, except for making this iPod so ridiculously thin.
I'd rather have one as thick as my g4 60g photo iPod and have it be as tough as that one to boot.
The way people use their iPods, they need to be durable to be a portable appliance. I'm glad I have my old 60g iPod photo around to use in day to day activities.
I'm not sure if I can take the new one snowboarding, etc.
All in all a positive experience nonetheless.
Similar Messages
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I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get back to the UK
Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to -
It's not normal, but am I the only one who have that problem?
when I connect it on the computer it only says "resume" and then "restaure" i don't have any other choice and it still come back there. what can i do?I can't put music on my BRAND NEW ipod shuffle
Make sure your computer meets the iPod shuffles requirements for Mac.
http://store.apple.com/us/browse/home/shop_ipod/family/ipod_shuffle?mco=MTM3NTEy NzQ\
Make sure you are using the cable for the USB port on your Mac that came with the shuffle.
With iTunes open click iTunes / Check for Updates.. -
Just recently bought a brand-new iPod touch, 5th generation. To be exact, got it two days ago, this past Saturday, on 12/13/2014. Initially, when I first turned it on, it had a fully charge and I didn't need to charge it. I also didn't see anything in the very small and limited start-up guide you receive with it to charge it for a certain amount of time before use, or to use it until the battery dies, then charge all the way, like a lot of electronic devices have you do when you first purchase them.
So I was assuming I didn't need to do anything like that. First question, should I have charged it for a period of time before use? Should I have used it until the battery died, then plugged it in and charged it fully before use? Or is none of this necessary initially and iPod batteries are good to go from the start?
Please excuse me if this is an obvious question, as this is my first ever iPod. Anyways,like I said, nothing in the "instructions" said anything about that, so I didn't do it, I just used it until it got below 20% battery left, then I plugged it in.
Now for the battery itself, it takes literally a day or so to fully charge, even while not in use. Even if I use it for a while, turn off the iPod to make sure it shuts off all background data and apps, and then plug it in to charge, it still charges extremely slowly. I've never seen a device take this long to charge. As for the battery life itself, I'd say at full charge it lasts about 4-5 hrs, maybe 6, and then I have to charge it again. Meanwhile it takes around 24 hours, without me using it, to fully charge. If I use it while its charging, the battery decreases faster than it charges, and eventually I'll get the typical "20% battery remaining" message pop up.
I know it is charging, as the lightning symbol is next to the battery symbol. Specifically, right now, I plugged it in about 1 hr 30 minutes ago, and it has barely gone up. Also, whenever I press the home button to check the battery, I can see it jump down from about 50% to somewhere around 25%-30%. What is that about?
This is really frustrating, and I'm seriously contemplating either taking it back and trying my luck with a different iPod, or just taking it back and getting my money back. Any help and clarification on this matter would be greatly appreciated, and I'll answer any questions I can to shed more light on this.It will take longer to charge the 5G's battery than either the 3G or 4G's battery.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source like a computer's USB port
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Brand new iPod Touch is not being recognized by my computer
Hello,
I just bought a brand new iPod Touch. I had iTunes installed since this is a replacement to a very old iPod. When I plugged my new iPod Touch to start the very first sync, iTunes crashed and started giving me a Windows 7 error (999). After many frustrated attempts to reinstall iTunes (and a few blue screens in between), I followed a recommendation in one of the postings to delete all the Apple programs in a certain order. It worked and I was able to reinstall iTunes. The problem now? My USB, which at one point kept asking for the software to install the iPod, won´t recognized it anymore. Period. I´ve rebooted several times and whenever I plug my iPod in any of the four USB ports, absoluletely nothing happens, as if nothing had ever been plugged in. I tested the USB with my blackberry and it recognized it. Please help!! Thanks!Ok, I just figured out so I´ll post it here in case someone has the same issue. I turned off my iPod while connected to the computer. Afterwards, the "other" connection showed up again in the device manager but this time it stayed there without disappearing and with the exclamation point on. I then proceed with one of the instructions in this posting to install the driver for the apple mobile which then showed up in the USB section of the hardware (it was never there until now). Bingo! I got my iPod Touch to connect for the first time! But seriously, why should it be so hard???? I'm concerned with the number of postings here. It looks as if Apple is selling the hottest toys but not be the best ones in terms of quality...
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Brand new ipod shuffles won't hold a charge
I've bought and returned 2 ipod 4th generation shuffles because they won't hold a charge for more than 1.5 hrs after I charged them overnight. Those were brand new ipods and I use them for the gym. Why aren't they holding a charge? Has anyone else had these problems? They are supposed to have a long battery charge. I don't want to keep buying and returning ipod shuffles. My other ipod shuffles haven't lasted long either. The battery quality is very low. I might try a 3rd shot but I'm very frustrated.
Can anyone recommend another brand other than Apple?
ThanksWhen you are excercising with the Shuffle do you have it protected with a moisture resistant sleeve or case? If not, there is a good possibility that moisture is making its way into the Shuffle and deteriotating its internal components including the battery.
You could test this out, by replacing the Shuffle a third time, charging it over night, and then seeing how long it lasts on a full charge without using it for exercise.
B-rock -
Brand new ipod touch closes down computer every time i plug it in Help
Can anyone help? I have a brand new ipod touch which closes down my computer everytime i plug it in. I have updated i tunes and we have 3 older ipods on the computer already in there own sites for the kids. I am not a computer wizz and getting frustrated on what to do.
Pretty much anyone using an iPod Classic with iTunes 9 or 901 is screwed in a similar manner. Read around these threads and you'll see man. Sorry, no word from Apple yet on what's going on.
Looks like their ''upgrade" to version 9 may actually be damaging hardware, as hard as that seems to believe. -
Brand New iPod Touch 4G will not charge, or turn on
Hello.
I have a brand new iPod Touch 4G, and when I plug it into my computer, nothing happens. My computer for some reason is not reading this iPod Touch;
I have no other way to charge it.
No damage has been done to the product from my observation.
I have tried to restore it, reset it, and other things like that, but iTunes still isn't picking it up, as well as my computer..
I am on a Windows 7 Starter Notebook, with 3 USB ports (that probably are not high-powered), and for some reason it just doesn't want to charge.
I'm going to take it to school with me later to see if it will charge, but in the mean time, do you guys have anything that could possibly get my computer to start reading this iDevice?
thanks,
MattI have tried a different machine, and it is not my computer.
I have plugged a different iPod into this charger and it charges just fine.
So, it's the iPod its self.
I read an article somewhere and it said that
If your iPod is formatted to work with Macintosh, windows will not read it.
So, I'm thinking my iPod is formatted for Macintosh, (I cannot format it for windows), because it is completely dead, and it won't turn on.
So, should I try a wall charger as my last resort to try and get it to turn on?!
Thanks,
Matt -
Brand new Ipod touch 5th generation won't charge.
Hi! So i just got my brand new ipod touch 5th generation in the mail. I went to turn it on but there was no power, so then i plugged it in to charge, but now every time i try to turn it on, the red battery charge symbol shows up, and its been charging for an hour now. I have used many apple products before and they usually dont take that long to charge. Does anyone know what the problem is?
PLEASE HELP!
thanks.Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
and
try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My brand new ipod touch 5h generation doesnt charge and doesn´t turn on!!!! Help!!!!
I just purchase a brand new ipod touch 5th generation, and it doesn´t charge and doesn´t turn on etheir. Has I sad, is a brand new ipod that a bought at a dutty free. What can I do?
Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I connected my brand new iPod Classic 160 GB to my brand new Sony home entertainment system through the headphone jack (to the audio line in). The volume is ridiculously low. Can somebody help me out here?
Make sure the volume on the iPod is turned up fully, since this will affect what you hear through the stereo.
Make sure Volume Limit is set to full. (From Main Menu, Settings/Volume Limit)
If you purchased your iPod inside the EU (European Union), then the maximum volume from the headphone jack is lower than elsewhere in the world. If this is the case, buy yourself a 30-pin Dock Connector to 3.5mm jack lead, such as the one linked here...
http://www.amazon.co.uk/Decrescent-Connector-Stereo-Auxiliary-iPhone/dp/B007NIE5 EE/ref=sr_1_1?ie=UTF8&qid=1386012456&sr=8-1&keywords=30+pin+to+3.5mm
That connector will take a higher volume out (than the European Union's output) and that will be louder (and hopefully loud enough) through your stereo. -
Brand New IPod Mini - Can't mount iPod from IPod Updater
Just bought a brand new IPOD mini. When I try to use the IPod Updater, I get an error message "Can't mount iPod".
Windows XP Services shows IPOD services is started.
The IPOD appears in My computer as "Removalable Disk".
Also, my IPOD does not appear in iTunes.
Cheers,
Dilip Patel
Ottawa, CANADAThis is a very reasonable strategy. It has been previously used for USB problems with battery charging.
See this link: The iPod Battery Unplugged..
A synopsis of it is as follows:
"For best results, try not to use computer ports to charge your iPod. USB is especially sensitive to how many devices are on it and what the resulting bus voltage is. It may even display the charging icon but not be adding much to the battery. USB versions prior to 2.0 will not charge your iPod (and probably be too slow for its other functions). Even USB 2.0 is limited to 700 milliamps and an iPod "likes" to see one full amp for charging, plus some to spin the HD while mounted. Some (early) iPod models will not charge from USB, period. Some PCs use 4-pin Firewire cables (all Macs are 6-pin) which carry no charging voltage, so they won't work at all for recharging and can allow your iPod to run down and cause serious problems while updating firmware, restoring, or loading songs. Both USB and Firewire require the iPod to be mounted by your computer as an external drive, which means the iPod's HD is spinning, using some of the juice that the battery might like to have. And if the computer sleeps or is turned off, the battery won't charge and in some cases will actually drain through the port circuits. Bottom line: if your ports are not doing a good job of charging your battery, use the wall adapter to charge for several cycles before questioning the battery's credentials. If you have a new iPod which only comes with USB, don't panic; it can work fine. But if you do experience problems, either take everything else off the USB bus (except mouse & keyboard) and/or get an AC adapter." -
My brand new iPod Touch 4th Generation, just isn't functioning correctly.
Recently, I bought a brand new iPod 4th gen. Since, it has gone haywire and refuses to function correctly. It is 16 gb and operating on iOS 6.0.1. On many apps, especially games, it can get really laggy at times, for no discernable reason. I have very few apps installed, and a great internet connection, so I can't understand why that would occur. Also, Safari is absolutely useless. When opened, under any circumstances, It goes to a default white screen:
Then it can do NOTHING else. Upon further inspection, this seems to happen to a couple default apps. Such as:
-Calendar
-Maps
-Mail
After about 20 seconds of blankness, it then force-closes to the home screen. In addition, Game Center has become a pain in the butt; it just won't leave me alone. Anytime I try to open a game with internet capabilities (ie.Vector,The Sandbox, etc.), it pops up wanting me to sign in, yet it wont work. When I try to sign in, it never works the first time. I have to home-screen, then click the app again to open it up to the same page, before it even shows the keyboard, not to mention, at this screen, the keyboard is horizontal (landscape) while the rest of the screen is vertical (portrait). From this point, signing in does nothing, it will bring up the buffering circle and spin for about 10 minutes, before promptly force closing. I can't get out of that screen either, when it comes up asking for my log in, the cancel button becomes absolutely worthless, it does nothing. I've disabled Game Center's notification and changed it's capabilities, but it STILL comes up when I try to eneter a game. The only way around it is to completely TURN OFF my Wi-Fi. Thus rendering a lot of in-game content worthless. Lastly, sometimes the Game Center opens Safari, but since it doesn't do anything, I have no idea what to do. Home-screening does not work, as less than a second later, Safari opens again, and again, and again. The only way to stop this annoying cycle, is to completely SHUT-OFF my iPod.The iPod is only a little over a week old, and it ****** me off that I already want to put it down the disposal.- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Charging for software on a BRAND NEW iPod Touch?
Glad to hear people are now getting the 2.2 download to work. Has anyone gotten anywhere asking Apple for justification for a $10 software upgrade on a brand new iTouch purchased within 30 days and given as a Christmas gift? (I gave 2!) This is even crazier than "Microsoft think".
There was another post comparing this to an upgrade from Windows XP to Vista - NOT SO. You would know a PC's OS in advance and you could weigh the cost of the PC PLUS an OS upgrade against whatever features you might miss by not having the latest OS. If you bought a PC back during the pre-Vista release you either received a coupon for an OS upgrade when Vista came out or you knew that the PC came with XP and you were OK with it. There was no disclosure of any kind when I was researching or purchasing the Touch.
So, I ask again, does anyone have any words from Apple justifying this charge for their brand new iPod Touch? We're not talking about units purchased months ago, just BRAND NEW devices that are effectively 4 days old for the gift recipients.Your iPods may be 'new' as opposed to 'used', but they were clearly not the latest models.
Any iPod that do not have the 2.2 software installed have to pay for it. This is because that the time they were manufactured by Apple and released the 2.2 software was not available. Apple sold those devices to the retailer before the 2.2 software was released and therefore you bought an 'old' model that is NOT entitled to the 2.2 software. It is not about when the device was sold it is about when it was manufactured. Apple do not know when the devices you have were sold to you anyway.
Apple does know the serial numbers of your devices and it does check to see if they are entitled to the update and clearly they are not as they were manufactured before the new software was released.
These are user support forums and are not manned by Apple. If you want Apple support then use the 90 day telephone support that came with your Apple product or the 12 month warranty which can be used in any Apple retail store.
You have not been 'flamed' in these forums we are just giving you the truth.
Just because you have a strange view or reality does not mean it is correct.
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