Brand new iPod Shows Play Triangle in top left, but nothing is being played

I just bought my first iPod (5.5 generation) and I am already experiencing issues. Here's the problem:
I will be listening to a song, pause it, turn OFF the ipod and turn ON the Hold switch. I will come back to it about 10 minutes later, plug in my earbuds, turn OFF the hold, turn ON the ipod (at the now playing screen where I have my song paused), then I will press PLAY and turn UP the volume. No sound can be heard from the earbuds, there is the Play Triangle in the top left, and the time numbers on the bottom of the screen are NOT changing. I press pause again, turn the ipod OFF again, and turn it back ON, press play and still the same thing. I then will go to the main menu, choose a different song, it shows the now playing screen again with the new song I chose, shows the play triangle again, buutttt the time numbers are still not moving, no sound is coming out, my earbuds are not dead and the plug is pushed in all the way, and the volume is ALL THE WAY UP!! whew...this is frustrating. I have already tried the 5 R's, including the restore and it still does it.
I am new Mac user with a desire for any Apple and would very much appreciate the asistance on this!

If the 5R's didn't help, then it may be an issue that requires service (especially as this is a brand new unit).
You can arrange online service here.
Service request.
Or if an Apple store is near you, take it there and have them check your iPod.
You can make an appointment by using this link.
Genius Bar Appointments.

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Hey all,
I bought a brand new Ipod Touch 5th generation which won't synchronize my whole music library through Itunes (very latest version of the app).
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After wasted the last 5 evennings trying to install a BRAND NEW iPod 20Go (following the iPod Getting Started), due to an amazing and a never ever experienced amount of issues, like :
1. from the brand new and never used iPod CD that comes with the iPod : « error 1628 : unable to complete script based installation » ???;
2. from iPodUpdater 09.23.2005 : not updating or restoring the iPod or : « your iPod model is not manage by this application » ???;
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4. and finally, since 09.28.2005 / 8 PM I just cant run iTunes 5.0.1.4 anymore :
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« iTunes has had a problem and must close sorry for » ;
5. ()
and after having read all the Tips and Troubleshooting finding in iPod Getting Started and on Apple.com support page (iPod tutorials + discussions) Ive SEVERAL times :
6. uninstalled (Control Panel) iTunes/iPod/Quicktime
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8. manually deleted all iTunes, iPod, Quicktime and Apple files from the program files and all the temporary files related (C:\Documents and Settings\) to the precise date of iPod + iTunes installation
9. cleaned the harddisk (Cleandisk / WinXP system tools)
10. deleted the History, the Cookies and everything from the navigator (Thunderbird with last update 09.29.2005)
11. uninstalled and delete all the unused programs and files to have the maximum amount of harddrive space
12. defragmented the harddrive (WinXP system tools)
13. updated and ran the antivirus
14. updated and ran Ad-Aware and Spyboot Search & Destroy and so on
15. RESTART the PC
16. downloaded and installed the last WinXP updates (Windows Update)
17. RESTART the PC
18. unpluged other device from the USB 2.0 PCI hub card
19. RESTART the PC
20. downloaded iTunes 5.0.1.4 (09.20.2005 file), iPodUpdater 1.2 for iPod 20GB color display (09.23.2005 iPodUpdater) from Apple.com
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24. then try to disconnect safely the (G iPod with the green arrow button in the WinXP taskbar
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25. then click My Computer : iPod = (G
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-- unplug the iPod
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- select driver = Microsoft 5.1.2600.0 (xpspsp2rtm.
0408.03.2158 on C:\WINNT\system32\drivers\usbhub.sys)
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28. then install iTunes 5.0.1.4 + Quicktime 7.0 and RESTART the PC
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Hi Martha
Some others in iPod discussions solve theirs troubles :
- by buying and installing 1 Firewire card (6-pin port) + the Apple 6-pin FireWire cable : $ 70 - $ 110 or more for both items (good idea if the problem comes from the USB 2.O port and cable, so with FireWire connection created by Apple you just avoid any USB 2.0 connection. But, if you can quickly tranfer some songs and play them on the iPod... it doesen't sound like 1 USB 2.0 connection to me),
- by connecting iPod on 1 Apple Computer. Know this is not THE solution. But so you can check if the problem comes from
your iPod or/and your USB 2.0 connection and at the end you temporarily can iPod all your songs. If you don't know somebody with an Apple computer, I'm quit sure... if you can go to 1 Apple store and explain this, they will let you check your iPod and USB 2.0 cable, hope so at least.
Since the 9.28 8pm, I just can't install iTunes 5.0.1.4, as soon as the installation process is complete, WinXPsp2 always display the same error msg :
« iTunes has had a problem and must close sorry for " ... even brand new files downloaded again and again and .... at Apple.com (http://appldnld.m7z.net)
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So, still waiting a working iTunes (n) version truly XPsp2 compatible from Apple/Microsoft people, and quickly because
warranty time is running and I still want to be able to exercise my warranty rights before the end of it.
Good luck
Olivier

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- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
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Hi--
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Brand new iPod Shows Play Triangle in top left, but nothing is being played

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