Brand new iPod shuffle - no lights, no nothing

my iPod shuffle died, got new one.  plugged into outlet - no lights.  plugged into computer - no recognition by windows 8.  this is really stupid

Your iPod comes with 90days of complimentary  tech support from Apple.... give 'em a call... they should be able to assist

Similar Messages

  • Brand new iPod Shuffle is not recognized by iTunes and Win XP Laptop

    I have iPod nano and iTunes 7. Just got a brand new iPod Shuffle (2nd Gen). Neither iTunes nor my laptom recognize the iPod Shuffle - it is not even getting charged. I tried all the tips from the offical support, but nothing works.
    Should I just throw it away and get a new one or is there a way to make it work?
    Laptop   Windows XP  

    Why would you throw it away if it is in warranty? Why not exchange it?
    What kind of laptop is it?

  • HT1459 brand new ipod shuffle is not holding battery charge

    brand new ipod shuffle is not holding battery charge

    Why would you throw it away if it is in warranty? Why not exchange it?
    What kind of laptop is it?

  • I can't put music on my BRAND NEW ipod shuffle cause it's says it seems damaged and i have to restaure it. but it doesn't doesn't change anything.. :(

    It's not normal, but am I the only one who have that problem?
    when I connect it on the computer it only says "resume" and then "restaure" i don't have any other choice and it still come back there. what can i do?

    I can't put music on my BRAND NEW ipod shuffle
    Make sure your computer meets the iPod shuffles requirements for Mac.
    http://store.apple.com/us/browse/home/shop_ipod/family/ipod_shuffle?mco=MTM3NTEy NzQ\
    Make sure you are using the cable for the USB port on your Mac that came with the shuffle.
    With iTunes open click iTunes / Check for Updates..

  • My brand new ipod shuffle does not play in my honda city car - says old version.  what should i do?

    my brand new ipod shuffle does not play in my honda city car - says old version.  what should i do?

    Make sure the FM radio is stopped and Bluetooth is turned off.

  • When I connect to USB port error message appears on computer screen and i tunes software shuts down. This is a brand new ipod shuffle.

    When I connect my brand new ipod shuffle to the USB port I get an error message on the computer screen and the i-tunes software shuts down.

    URGENT help please!!! I have looked everywhere on the internet and theres no information on anything

  • Brand new ipod shuffles won't hold a charge

    I've bought and returned 2 ipod 4th generation shuffles because they won't hold a charge for more than 1.5 hrs after I charged them overnight. Those were brand new ipods and I use them for the gym. Why aren't they holding a charge? Has anyone else had these problems? They are supposed to have a long battery charge.  I don't want to keep buying and returning ipod shuffles. My other ipod shuffles haven't lasted long either. The battery quality is very low. I might try a 3rd shot but I'm very frustrated. 
    Can anyone recommend another brand other than Apple?
    Thanks

    When you are excercising with the Shuffle do you have it protected with a moisture resistant sleeve or case?  If not, there is a good possibility that moisture is making its way into the Shuffle and deteriotating its internal components including the battery.
    You could test this out, by replacing the Shuffle a third time, charging it over night, and then seeing how long it lasts on a full charge without using it for exercise.
    B-rock

  • I just got a brand new ipod shuffle and every time i plug it into my computer it shuts down itunes. What's going on?

    Its a brand new 2 gb ipod shuffle and has never been connected to a computer before.

    It would be interesting if it could "talk" to iTunes on a different host computer..if it couldn't it sounds like it would be some type of hardware problem, and would involve a warranty replacement of the new device.....wish I had a better answer...

  • Brand new iPod shuffle DOA

    I bought a shuffle plugged it in to a proper USB port, mounted the unit on the dock and nothing. No light, no nothing. I'm thinking it's dead. Does it need to charge for a while or something?
    Thanks, -E
    PC   Windows XP Pro  

    Hmmm. Four hours have passed since your first message. I would think that your shuffle should be charged. If you are not getting any reaction from it, I would make sure that you have it hooked up to a proper USB port. It needs to be a USB 2.0. If you have an older computer (pre 2004) it might not have a USB 2.0 port. That port is "charged" to provide enough power to charge your iPod. If you are sure that you have the 2.0, I would look at the troubleshooting section, and try to "reboot" it. If that still doesn't work, you might need to return it to the place you purchased it. Good luck.

  • Brand new IPOD Shuffle won't charge battery!

    What am I doing wrong???
    I did download and install ITUNES, and added a bunch of songs that show in ITUNES,(that I put on the IPOD) and when I dock it, it blinks yellow, then goes to solid green. After I eject it, I try to turn it on, but, I get no light, and it won't play.
    Any ideas?

    I am having a similar problem with my iPod shuffle 2G. I read that the shuffle would not charge properly unless it was plugged into a high speed USB port (which I later discovered my computer does not have). I bought an A/C adapter in order to charge it from the wall (not from Apple). I charged it overnight until the light turned green. I disconnected the iPod and turned it on; the light stayed green for two seconds, then went off, and the iPod does not play.
    I contacted Apple Support, and the only suggestion they could offer was that the A/C adapter I bought is not the correct one. I am now waiting for a second wall charger to arrive, to see if that in fact is the case. The iPod did in fact sync and load songs with no problem despite not having a high speed USB port. Anybody else experience this?

  • Brand New Ipod Shuffle 4th Gen Buttons Don't Work?

    I just bought my mum an Ipod Shuffle 4th Gen for Mother's day. I just set it up on the computer, ripped some of her CDs onto iTunes, let the iPod charge a little and synced it up with her songs.
    Turned it on, music started - then I pressed the 'next song button'. Nothing happened. Held it for a while to see if it would fast forward. Nope! Tried skip back, tried volume increase/decrease... none of them work. It's only the buttons in the white circle that don't work, everything else seems to be fine. I tried holding the play button to see if the buttons had been locked, but whenever I lock/unlock the buttons it always flashes orange as if they're permanently locked.
    I reset the iPod - no luck there. I then went into iTunes and did a factory restore - but the problem persists. We don't have an iTunes store anywhere near us (I'd have just popped in there with it) and I really don't want to have to go down the route of sending it off for a replacement/refund if possible, as this is a gift and I expected it to work out of the box. Is there anything I might be missing, any hints or tips, or does this definitely seem like a hardware issue? At the moment I'm just letting it charge fully before I try again, though I'm not sure that will help.

    Your iPod comes with 90days of complimentary  tech support from Apple.... give 'em a call... they should be able to assist

  • Trying to set up brand new iPod shuffle (4th gen) in iTunes, but it says "The iPod software update server could not be contacted."

    I just bought a 4th generation iPod shuffle from the store.  At the end of the iPod set-up in iTunes, whenever I click "done" a message pops up that says, "The iPod software update server could not be contacted."

    Hello, curieuse. 
    Thank you for visiting Apple Support Communities.
    Here are the steps that I would recommend going through when receiving this error.
    iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    Cheers,
    Jason H.

  • Brand New Ipod Shuffle says its full when its empty!!

    Hiya Guys,
    i hope you can help me.
    On Saturday I bought 2 shuffles as presents for s friends twins. The first unit works fine that we loaded, but the second unit picked up everything on the computer as a natural sync motion. I tried to delete these tunes from the unit, which says I have done it, but the capacity indicator says the shuffle is full, and the music is still on it. I have tried toi restore the Factory settings but nothing happens, infact is just suspends the whole computer!!
    So firstly, why when I have deleted everything, it still says its full?
    How do I actually get the music off?
    Or should I just take it back to the shop and exchange it for a new one?
    Looking forward to all of your help
    Donna

    Hiya Guys,
    i hope you can help me.
    On Saturday I bought 2 shuffles as presents for s
    friends twins. The first unit works fine that we
    loaded, but the second unit picked up everything on
    the computer as a natural sync motion. I tried to
    delete these tunes from the unit, which says I have
    done it, but the capacity indicator says the shuffle
    is full, and the music is still on it. I have tried
    toi restore the Factory settings but nothing happens,
    infact is just suspends the whole computer!!
    So firstly, why when I have deleted everything, it
    still says its full?
    How do I actually get the music off?
    DID you do the following: Click on the Shuffle icon in Devices on the left side of the iTunes window, then select the tracks you want to delete in he Contents window and hit teh "delete" key on your keyboard?

  • BRAND NEW IPOD SHUFFLE WON"T SYNC WITH ITUNES

    getting an error message of 'the ipod cannot be synced, The disk could not be read from or written to'
    Tried restoring factory settings, won't restore.
    Itunes are sitting in library but won't sync to IPOD. HELP!

    You have posted in the forum for problems & questions with using the iTunes store. You should find more help in the shuffle forum.
    http://discussions.apple.com/category.jspa?categoryID=199

  • Brand new ipod shuffle sound issues

    uploaded music fine and when I went to listen the music was static and unclear unless the volume was turned all the way down..help!

    I have restored to manufactures settings, I have tried differant headphones. Is this ipod a defect?

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